How To Deal With Negative Facebook Reviews (7+ Expert Tips)
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How To Deal With Negative Facebook Reviews (7+ Expert Tips)

How to Deal With Negative Facebook Reviews

Want to learn how to deal with negative Facebook reviews?

Reviews can be an amazing way to convert people into customers. When you show positive reviews of your products or services, they can convince people to buy from you.

And Facebook is a fantastic place to promote your business and get tons of reviews.

But if you’re getting negative reviews on Facebook, it can actually hurt your business.

To help you out, we will show you how to deal with negative Facebook reviews in this guide.

Before that, let’s look at how Facebook reviews can help your business.

Why Are Facebook Reviews Important?

With almost 2.91 billion users, Facebook is easily the biggest social media platform and a great place for marketing.

Since there are so many people on Facebook, you can reach tons of potential customers and get lots of reviews to help you promote your business.

When people see a positive review of your brand, it can work as social proof and convince them to buy from you. After all, you’re showing that real Facebook users are enjoying your products.

facebook reviews example smash balloon

In fact, more than 88% of people decide the quality of a local business by looking at the reviews.

On top of that, 87% of people will only trust a business with a 3-5 stars rating. People can even skip your business and go to your competition if you’ve got negative Facebook reviews.

When that happens, you’re losing valuable sales.

The good news? It’s actually easy to manage negative Facebook reviews and we’ll show you how.

Let’s get started!

7+ Ways to Deal With Negative Facebook Reviews

We’re going to show you our super effective ways to handle negative user reviews on Facebook so your business can continue getting tons of customers.

1. Don’t Ignore Negative Reviews

The first step in dealing with negative user reviews is to pay attention to them. After all, doing nothing about negative reviews can harm your brand’s image.

Here’s an important fact: 52% of people who leave reviews expect to hear back from you.

When you don’t respond, it can damage your relationship with the reviewers since they’ll feel ignored.

Plus, they can go on and leave more negative reviews on other places if they’re still unhappy. In the long term, it means more people get a bad impression of your business.

facebook reviews social proof

If you get a negative review on Facebook, the best option is to respond to that review quickly.

That way, you’re providing fast customer support and helping the person out with their problem. You can create a much better impression of your business this way.

What’s more, if you quickly deal with the negative review by helping the person, you can even turn it into a positive review.

When people check out that review in the future, they can see that your business cares about the customers and provides quick support.

2. Respond to Reviewer

When you’re responding to a negative review, the best option is to be polite and professional.

By doing that, people will have a much better impression of your brand. Plus, others who see that review will know that they can turn to you for help as well.

example of facebook review response

To respond to a Facebook review, you can just follow these 3 steps:

  • Start by apologizing for the problem
  • Offer them ways to contact your support team
  • Promise to help solve their problem

That way, you can remain professional and show that you offer good customer support.

Plus, offering another place to talk can help you keep more negative comments out of other people’s view.

3. Get More Positive Facebook Reviews

A fantastic way to handle negative Facebook reviews is to encourage more customers to leave positive reviews.

That will pull the focus away from negative reviews and people visiting your Facebook page will see that you’ve got a lot more satisfied customers.

And the best part is that you can get positive Facebook reviews from your users just by asking them.

When someone purchases your product, you can send a follow-up email after a while and ask them to leave their feedback in a Facebook review.

encourage facebook reviews with email marketing

Another great way to encourage positive reviews is to share the best reviews on your Facebook page.

That way, you can show customers that you appreciate their feedback and listen to what they have to say. As a result, people will be encouraged to leave more Facebook reviews.

On top of that, you can directly ask for positive reviews on your website with a call to action.

A call to action is a phrase that gets readers to take a specific action. So, you can write a call to action asking people to leave a Facebook review.

As a result, your website visitors will be more likely to go and leave a Facebook review.

Want to encourage more positive Facebook reviews? Check out this guide on how to write the perfect call to action.

4. Embed Positive Reviews on Your Website

Embedding positive Facebook reviews can be an effective way to boost your brand’s image and convert more visitors.

That way, you can highlight all the positive Facebook reviews on your website and create a great impression of your brand.

Plus, you can even encourage website visitors to leave Facebook reviews that way.

When it comes to embedding Facebook content on your website, there’s 1 tool that can make it super easy: Custom Facebook Feeds Pro.

custom facebook feed pro plugin

As the best Facebook feed plugin in the market, Custom Facebook Feeds Pro allows you to display Facebook posts on your website with ease – no coding needed.

So, you can have engaging Facebook feeds that show off your positive Facebook reviews and create a great impression of your brand.

facebook review feed example wordpress

You can also use the convenient filter option to remove the negative reviews from your Facebook review feed.

filter reviews custom facebook feed pro

On top of that, this plugin gives you lots of options when it comes to Facebook feeds. You can embed Facebook photos, albums, videos, events calendars, and much more.

Plus, all the Facebook feeds you create with this plugin will automatically match your website’s branding.

You even get an amazing live feed customizer to change the design of your Facebook feeds in just a few easy clicks.

The best part?

Custom Facebook Feed Pro comes with a team of WordPress experts who’re always ready to help you out if you need it.

With these amazing features and great customer support, Custom Facebook Feed Pro is trusted by 250,000+ users and has a rating of 4.9/5.

custom facebook feed pro reviews from users

As you can see, this plugin gives you everything you need to grow your business using Facebook.

You can boost your Facebook followers, promote your Facebook group, get more reviews, convert your visitors, and more.

Grab your copy of Custom Facebook Feed Pro, and you can start getting the most out of Facebook marketing.

For more information, you can check out this step-by-step guide on how to embed Facebook reviews.

5. Take Note of Useful Criticism

Facebook reviews can also have useful information that can help you improve your business.

If your customers aren’t satisfied with your products or services, they can let you know using negative reviews.

When you check out these reviews, you can see what customers want from you and where you can improve.

Then, you can ask them what parts of your business they’re not happy with and promise to do better next time.

As a result, people will see that you respond to criticism and want to improve your business.

After that, you can use that feedback to improve your products or services and prevent similar negative reviews in the future.

6. Report Reviews Which Violate Facebook’s Rules

While negative reviews can be helpful sometimes, you can also get reviews that go against Facebook’s rules.

facebook community standards

These rules are known as Facebook’s community standards, and they protect your Facebook page or group against content that:

  • Promote violence and criminal activities
  • Show violent and graphic content
  • Include nudity and sexual activitiy
  • Have hate speech, bullying, or harassment
  • Promote fraud and spam
  • And more

You can take a look at the Facebook community standards here for the full list of rules.

If your Facebook reviews violate the community standards, you can report them to Facebook and these reviews will be removed.

That way, you can keep your Facebook business page free of harmful content and fake reviews.

7. Show Reviews From Other Social Media Platforms

While Facebook reviews are useful, there are many other ways you can get social proof for your business.

Instead of just focusing on Facebook reviews, you can show different social media reviews, case studies, user testimonials, and more to potential customers.

As a result, you can create a great impression of your business even if there are some negative reviews on Facebook.

To help you out here, Smash Balloon also has the best social media feed plugins for Facebook, Instagram, YouTube, and Twitter.

social proof twitter feed

With Smash Balloon, you can show positive reviews, customer testimonials, product demonstrations, and more from the biggest social media platforms out there.

People visiting your website can then see that your business gets tons of positive feedback from customers all over the internet.

On top of that, you can encourage social media users on Twitter, YouTube, and Instagram to leave their own reviews.

Smash Balloon also has the amazing Social Wall Pro plugin that lets you combine social proof from all these platforms in a single feed.

social wall pro example

And you can get all these plugins at a massive discount by grabbing the All Access Bundle.

After that, you can use Smash Balloon plugins unlimited times on unlimited websites.

To get started, check out this guide on how to embed social media reviews on your website.

8. Use Other Types of Social Proof

On top of social media reviews, you can show other types of social proof on your site to convert visitors into customers.

That way, you can pull the focus away from negative Facebook reviews.

If you want an easy way to show social proof on your website, you can give TrustPulse a try.

trustpulse social proof plugin wordpress

This amazing tool can show notifications on your website whenever people make a successful purchase, leave a positive review, join a giveaway, or more.

All the people browsing your website can see that real people are also buying your products and engaging with your brand.

social proof notifications example

This can work as social proof and convince visitors to buy from you, follow you on social media, take part in a sale, and more.

As a result, you can quickly boost your conversions.

Plus, this plugin is super easy to use, so you can start showing social proof notifications in no time – even if you’re new to WordPress.

If you want to show social proof and convert visitors easily, get your copy of TrustPulse today.

And that’s it!

We hope this showed you how to deal with negative Facebook reviews for your business. Using these simple hacks, you can easily handle negative reviews and get more social proof.

Next time you’re dealing with negative Facebook reviews, just give these a try. Plus, these tips are all super easy so you can get started right away.

Ready to grow your business using Facebook? Get your copy of Facebook Feed Pro today.

Want to make the most out of Facebook? You can take a look at our list of the best Facebook plugins to grow your business.

While you’re here, check out our guide on how to make money on Twitter easily.

Found this helpful? Then follow us on Facebook and Twitter for more helpful posts and latest updates.

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