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How to add support for Smash Balloon GDPR setting in unsupported GDPR plugins

How does automatic GDPR plugin integration work in Smash Balloon's plugins? Smash Balloon's plugins include an automatic integration with sever...

Facebook API changes affecting groups - April 2024

There is an upcoming Facebook (Meta) API change that affects all users displaying group posts through a connected Facebook Groups source in the Cu...

Usage Tracking in the Facebook Feed plugin

Learning how the Custom Facebook Feed plugin is being used helps us better understand our users and their website needs by looking at a range of s...

How to force CRON jobs to run on my server to update my feeds?

CRON jobs are like scheduled tasks for your website. They automatically perform specific actions at set times, such as updating content or fetchin...

Where do I find the iCal URL for the Facebook Events Feed

Due to the recent Facebook API error that has not been resolved, we have created a workaround to get future events working properly. This requires...

How can I allow editors access to the Facebook plugin settings?

You can grant other user roles access to the Facebook Feed plugin settings and the ability to manage feeds by using a plugin such as User Role Edi...

My Facebook Group Feed is not updating - Permissions Error

Due to recent Facebook API changes, some Groups feed will not update if the "Professional Mode" feature is enabled in your Facebook account. T...

How to fix a blank or empty plugin interface

This guide will help you if you are facing an issue where the plugin interface or feed preview appears blank or empty, like in the example below. ...

My Facebook feed won't load in an AJAX-enabled theme, page, form, or plugin

Some themes or plugins use a technique called AJAX to retrieve content after a web page has already been opened in your browser. Some examples of ...

Manually Connect your Facebook Account using an Access Token.

Unfortunately, due to changes in Meta/Facebook's data protection policies, we are no longer able to offer our tool for retrieving an access token ...

How to add a Facebook feed using Elementor

To add your feed using Elementor’s native blocks, follow the steps below: 1- Create a new Facebook feed; if you need more information, follow this ...

How to display a feed of videos from a Facebook playlist

Note: If this is your first feed, and you need additional information on how to do it, please follow this guide. 1) Create a new feed, and...

How to get the System Info from our plugins (Support Request)

To help us troubleshoot the issue you're having, it is important that you share your System Info this way, we are more likely to be able to provid...

Removing our Facebook App from your Group

Upcoming Changes to Group Feeds: Meta has announced that they will deprecate the Facebook Groups API on April 23, 2024. The Custom Facebook Feed ...

Facebook Legacy Feeds

If you updated from an older version of the plugin to version 4.0 or above, all the previously created feeds would be considered a Legacy Feed. The...

WordFence Security is Blocking Requests

If some functionality in the Facebook feed or plugin settings is not working properly and you are using the WordFence Security plugin, it is possib...

Using Custom CSS code in our plugins

Since WordPress 4.7, users can now add custom CSS directly from the WordPress admin area. This is super-easy, and you would be able to see your cha...

Error 999: Access token could not be decrypted.

The issue is being caused by the encryption that Instagram/Facebook requires in regards to access tokens. This encryption relies on the Salt hashes...

I already purchase the extension but the plugin is asking me to upgrade my license.

After purchasing the extension you will need to download the installer from your Smash Balloon account here. Click the Download Plugin button to ge...

Using Custom JavaScript code in our plugins

To use Custom JavaScript snippets in our plugins, we recommend using the following approach: 1) Install the WPCode plugin (formerly known as Inser...

Moving Custom JavaScript code out of our plugins

The Custom JavaScript field has been deprecated in our plugins. To continue using Custom JavaScript snippets, we recommend using the following appr...

How to use the Reviews extension to display Facebook page reviews or recommendations

[new-docs] Plugin Version 4.0 and above Setup 1) Upload and install the extension plugin zip file. Extensions are installed just like any other Wo...

How to use the Carousel extension to display your Facebook feed as a carousel

[new-docs] Version 4.0 and above Installation Extensions are installed just like any other WordPress plugin. You can follow the same process used w...

How to use the Album extension to display photos from a specific Facebook album

Installation Extensions are installed just like any other WordPress plugin. You can follow the same process used when uploading and installing the ...

How to use the Featured Post extension to display a specific Facebook post

Installation Extensions are installed just like any other WordPress plugin. You can follow the same process used when uploading and installing the...

How to use the Date Range extension to display Facebook posts from a specific date period

Installation Extensions are installed just like any other WordPress plugin. You can follow the same process used when uploading and installing the ...

How to use the Multifeed Extension to display multiple Facebook pages or groups in the same feed

Installation Extensions are installed just like any other WordPress plugin. You can follow the same process used when uploading and installing the ...

Displaying Facebook Events

It is currently only possible to display events that you are a host of and are from a Facebook "Page" that you have created a separate Events Acc...

Setting up the Free Custom Facebook Feed WordPress Plugin (v4)

1) Once you've installed the plugin click on the Facebook Feed item in your WordPress menu and then select All Feeds. To create a new feed, click A...

API Error 100 - Unsupported get request

If you’re receiving the error message “API Error 100: Unsupported get request.” when displaying posts from a group or a page, one of the most commo...

Custom Facebook Feed Option Features – PRO vs. Free

The following table depicts the different plugin setting option differences when comparing between the PRO vs Free version of the Custom Facebook F...

Licenses Explained!

Contents: Licenses explained! How are 5 site and 10 site licenses distributed? Do you have an option to purchase one single license for all your pl...

Making Facebook Feed work with Borlabs Cookie Content Blocker

When using the Borlabs Cookie blocker plugin to hide our Facebook Feed content until the visitor has accepted display, you can use the included Bor...

Installing and Configuring the Custom Facebook Feed WordPress Plugin

1) Once you've purchased the Custom Facebook Feed plugin click on the "Downloads" tab in your account to download the plugin. Your download link, l...

How to get a Facebook Access Token

You do not need to manually create an event token to use the Custom Facebook Feed. For standard setup of the plugin, see the Setup Guide. Please n...

Date Formatting Reference

You can use the reference below to create your own custom date format. Below are a few examples and a reference for what each letter represents. F...

Custom Facebook Feed PHP Standalone Setup and Configuration

Note: We no longer offer a Standalone version of this plugin. All plugins are now only available as a WordPress plugin. 1) Once you've purchased...

Setting up the Free Custom Facebook Feed WordPress Plugin

Version 6.0 and above. 1) To upload the plugin click Add New at the top of your WordPress Plugins page. 2) Click Upload&n...

Custom Facebook Feed WordPress Plugin Shortcode Reference

[new-docs] This is a legacy document outlining the shortcode options available in the Custom Facebook Feed plugin prior to the 4.0 update. If you ...

How to fix the broken Facebook and Instagram oEmbed issue in WordPress

On October 24th, 2020, WordPress removed support for Facebook and Instagram oEmbeds. This affected millions of WordPress users and resulted in brok...

Custom Facebook Feed PHP Standalone Settings Reference

Below is a list of optional settings you can use to customize your feed. Name Setting Options Description Example Settings ...

How to create an Access Token to Manually connect a Facebook Page

Unfortunately, due to changes in Meta/Facebook's data protection policies, we are no longer able to offer our tool for retrieving an access token ...

Specifying exact image sizes using the cff_resized_image_sizes filter

As Facebook only provides large image sizes in their API for timeline feeds then it often results in images being displayed in your feed which are ...

Receiving a Facebook PPCA Error Notice

If you are receiving a "PPCA Error" notice then it means that this feed will stop updating after September 4, 2020, due to changes in the Facebook ...

Link to the Facebook Page of Group after loading posts X number of times

First, add a class to the feed that you want to apply this to: [[custom-facebook-feed class="cff-limit-clicks"]] Then add the following Java...

Facebook API Change - Displaying Feeds from Facebook Pages you Don't Have Access to - September 4, 2020

In this article:  How Will This Affect Me? | PPCA Error | Does This Affect Facebook Groups? | Connecting Multiple Facebook Pages | Do I Need to Upd...

Display a Facebook Page and a Facebook Group

You can connect both pages and groups to the plugin and display each one on the same page or on different pages on your site using the steps below....

Unknown Error When Trying To Display Posts

If you are seeing an error message "Error: An unknown error has occurred.Type: OAuthException" this is due to a bug in Facebooks API related to ret...

Renew or extend an Events Access Token

It is now possible to permanently extend an Events Access Token so that it never expires. Just enter your existing 60-day Access Token into the too...

Adding our app to a Facebook Group

Upcoming Changes to Group Feeds: Meta has announced that they will deprecate the Facebook Groups API on April 23, 2024. The Custom Facebook Feed...

Display a Facebook Group Feed

What can I display? You can display content from an open, closed, or secret group, so long as our app is added to the group.  The types of feeds y...

Change text of Facebook post Call-To-Action buttons

By default, the plugin uses the text provided by the Facebook API, but this can be changed by adding the following JavaScript to your site. This ca...

Changing the size of the Facebook author avatar

The standard size of the Facebook author avatar is 40px but this can be increased by using the following snippets. Add the following JavaScript ...

Add dates to Photo, Video, and Album feeds

You can use this snippet to add dates below the posts in your Photo, Album, and Video grid feeds. Photo Feeds Add the following JavaScript to you...

Can I use the plugin with the WordPress 5.0 block page editor (Gutenberg)?

Yes, we have an official Gutenberg block that can be used with the steps below. 1) Search for the "Custom Facebook Feed" block and add this to you...

My Facebook feed posts are not showing up, or all I can see is the Like box but no posts

There are a few common reasons why your Facebook feed embed might not be displaying. It's recommended to go through the following checks before req...

Email Report Is Not Sending or Not Showing up in My Inbox

If your email report is not showing up in your inbox, even though there is an error occurring with a feed, it's likely that the message is being bl...

Displaying Facebook Events with the Facebook "Page Plugin" widget

Having trouble displaying Facebook events on your website? Due to Facebook API changes, it is not currently possible to display events from Face...

How to Prevent Your oEmbed Access Token From Expiring

To prevent your oEmbed token from expiring Facebook required you to create a Facebook page. The page does not have to be actively used or have any ...

Reauthorizing our Facebook App

If you need to reauthorize our plugin app (or you'd like to remove it altogether) then you can do so by going to the app settings within your Faceb...

Image not included when sharing post from Instagram to Facebook Feed

Update: This issue should be fixed in v3.9 of the Custom Facebook Feed Pro WordPress plugin If you are sharing a post from your Instagram accoun...

Create a custom title in your Facebook posts

There are a few ways to do this: Use the first line of the post text Add the following to your preferred custom CSS location or stylesheet. One o...

Extending a Group Access Token so it never expires

In order for your Groups Access Token to never expire you must first be an admin of a Facebook "Page".  This is because Facebook Page tokens never ...

Add captions text to Photos grid layout

To add caption text below each photo in your Photos grid feed, add the following JavaScript to your site. This can be done manually using a custom ...

Filtering your Facebook posts

[new-docs] Plugin Version 4.0 and above The Custom Facebook Feed plugin has a filtering feature built into it which allows you to filter your posts...

Images are not displaying in the feed.

Possible Causes: Possible Cause #1 - The Free version of the plugin is still installed and activated. You can quickly check this by going to y...

I'm having trouble updating a Pro WordPress plugin

If you're unable to update a Pro plugin via your WordPress Plugins page then there could be a few reasons why: Your license key isn't activated on...

WordPress Plugin Installation and Configuration

You can view this article by clicking here.

PHP Standalone Setup and Configuration

You can view this article by clicking here.

PHP Standalone Settings Reference

You can view this article by clicking here.

Displaying Facebook Videos using the WordPress Plugin

There are two main ways in which you can use the Custom Facebook Feed WordPress plugin to display videos from your Facebook page; from your Faceboo...

Displaying Facebook Photos using the WordPress Plugin

There are two main ways in which you can use the Custom Facebook Feed WordPress plugin to display photos from your Facebook page; from your Faceboo...

Displaying Facebook Events using the WordPress plugin

Please see the up-to-date guide on how to display events here [link].

Displaying Facebook Albums Using the WordPress Plugin

There are three ways in which you can use the Custom Facebook Feed WordPress plugin to display albums from your Facebook page; from your Facebook P...

Getting a Facebook Access Token

You can view this article by clicking here.

My license key won't activate

If you're unable to activate your license key on your website then there could be a few reasons why. Contents: 1. Incorrect License Key 2. Exc...

Custom Facebook Feed Pro WordPress Plugin Change Log

= 4.5.5 February 13, 2024 = * Tweak: Plugin Hardening = 4.5.4 February 6, 2024 = * Tweak: Events feeds are now able to work like they did prior to...

No Facebook posts displayed - unable to connect to Facebook API

API Error Code Troubleshooting For versions 4.0 and newer of the plugin, you should see an error message in your feed with a specific error code if...

My Facebook feed appears to have stopped updating, or some posts are missing

If your Facebook feed isn't updating then it could be due to one of the following reasons: 1) Posts are shared to your Facebook Page from a user's...

The formatting of my Facebook feed is incorrect or messed up

There could be a number of causes for this: 1) The plugin's CSS file is not being loaded into your page. You can check this by right clicking on yo...

The popup lightbox doesn't display photos and displays a thin line instead

The most common reason for this is that either your theme or another plugin is replacing the lightbox photo with a 1x1 pixel placeholder image. Thi...

How do I customize my Facebook feed?

WordPress plugin [new-docs] Plugin Version 4.0 and above You can customize the feed by going to Facebook Feed > All Feeds > select Edit fo...

Using shortcode options to customize your Facebook feeds

[new-docs] Plugin Version 4.0 and above In version 4.0 and above, shortcode options are no longer used as the main way to customize your Facebook f...

Can I display my Facebook posts horizontally or in multiple columns?

[new-docs] To create a multi-column masonry layout for your feed, just use the setting in the following location: Facebook feed > All Feeds >...

Custom Snippets

CSS WordPress Plugin: Copy and paste these to your preferred custom CSS location or stylesheet. One option is the default additional CSS location ...

Create a “pinned post” in your Custom Facebook Feed

The Facebook API doesn't include whether or not a post is pinned, however you can achieve the same result by manually moving a post to the top of y...

Display Posts Based on Shares and/or Likes

Javascript: $('#cff .cff-item').each(function(){ $self = $(this); var likes = parseInt($self.find('.cff-likes .cff-count').text()), s...

Set Height and/or Width of Each Image Cropped and Centered

1) Set a static height with a fluid width for each image: Custom CSS: Add this to your preferred custom CSS location or stylesheet. One option is...

Remove a particular string or hashtag from the post text

Just add the following JavaScript to your site. This can be done manually using a custom JavaScript plugin. For further information see our documen...

Free WordPress Plugin Setup

You can view this article by clicking here.

Facebook pages I'm admin of aren't listed after authorizing plugin

If you've used the "Connect to Facebook" button in the plugin to authorize the Smash Balloon Facebook app, but some of the Facebook pages which yo...

Add an "Invite" link to the bottom of your events

Due to Facebook API limitations it's not possible to add the actual functionality of the Invite button which you see on Facebook in your event, but...

Facebook API Error Message Reference

If you receive an error message when trying to display your Facebook posts then you can use the table below to diagnose the issue and find the rele...

The post text limit is not shortening the text correctly

This issue occurs with some WordPress themes due to them using their own content formatting function which overrides the WordPress default function...

What GDPR Consent Plugins does the Plugin Work With?

The following third-party GDPR related plugins are compatible with the latest versions of our plugins: Cookie Notice by dFactory GDPR Cookie C...

Use full size images in Facebook Photo grid feed

By default, the plugin uses a medium sized image in the photo feed grid layout to help with performance, and then displays the full size image in t...

Post author name/avatar not displayed in Facebook group posts

Due to privacy restrictions, it isn't possible to get the author information of a post in a Facebook group unless that group member chooses to allo...

How to only display the Like Box by itself

[new-docs] Version 4.0 and up The Facebook Like Box widget can be optionally included in your feed, but if you'd like to only display the Like Box ...

Reverse the order of comments beneath your Facebook posts

You can reverse the order of the comments beneath your Facebook posts by adding the following JavaScript to your site. This can be done manually us...

Checking what Facebook Page an Access Token is from

To check which Facebook page your Access Token is for, you can enter it into the tool here.  It will show the Facebook page that the Access Token i...

Is it possible to display Facebook "offer" posts

Unfortunately not. Facebook doesn't allow you to retrieve and display offer posts from your Facebook page.

Only show events from the next 30 days

Add this JavaScript to your site to only show events from the next 30 days. This can be done manually using a custom JavaScript plugin. For further...

Custom Facebook Feed - GDPR Compliance

Important: If you are using our Custom Facebook Feed plugin on your website then please refer to our GDPR disclosure for full details regarding com...

Add Facebook event details to the lightbox

First, make all of the event details visible in the feed by ensuring the following setting is enabled: Facebook Feed > Customize > Post Layou...

Comments and/or thumbnails in the lightbox are not loading

This is usually due to either a security plugin or a setting on your web server that is blocking the plugin from accessing the files needed to load...

I Just Upgraded to Pro But Can't Use the New Features

The "Pro" version and "free" version are separate plugins. A quick and easy way to check which version you might still be using is to go to the plu...

Displaying a stacked event date format

There are two different formats you can achieve; just the date and the month, or the entire date. See below for directions for each:   Dis...

Change the size of the Load More button

To change the size of the Load More button, add the following to your preferred custom CSS location or stylesheet. One option is the default additi...

Reversing the order of items in a photo, video, or album feed

Use this snippet to reverse the order of visible items in a photos, videos, or albums feed. Add the following JavaScript to your site. This can ...

Insert your own content every X number of posts

var number_of_posts = 5, content_to_add = 'Add content here', i = 1; $('#cff .cff-item').each(function(){ if( i % number_of_posts == ...

Change Border Color Around Post Box on Hover (3D Effect)

CSS: This snippet creates a 5px black border around the Post. #cff .cff-item.cff-box { box-shadow: 0 0 5px 0 rgba(0,0,0,0.5); -moz-box-shadow: ...

Change the Share Tool Tip Box

CSS: Background color:#cff .cff-share-tooltip{ background: yellow; } Icon color:#cff .cff-share-tooltip a { color: red !important;} Icon color o...

Change Background Colors and Opacity

You need to use a CSS snippet instead of using the built in color setting. You can use the color picker tool here to create a color. Then copy and...

Center the Like Box

[new-docs] Plugin Version 4.0 and above The likebox is floated to the left of the page by default but can be centered by following the directions...

Center the Entire Feed on the Page

The feed is floated to the left and stretched across it's containing element by default. You can center the entire feed with the following CSS:#cff...

Change the Header Text and Author Icon

CSS: This will center the author icon and hide the text in the header:#cff .cff-header .fa{ float: none; }#cff .cff-header span{ display: none; } ...

Automatically link the photo in each feed to a custom URL in the post text

[new-docs] Plugin Version 4.0 and above You can link the photo in a post to a Custom URL by using the following snippet: $('#paste_post_id_her...

Change the background color and text color of the lightbox.

CSS .sbi_lb-dataContainer { background: #33c6a7 !important; } .sbi_lb-caption, .sbi_lightbox_username p, .sbi_lightbox_action a, .sbi_lb-num...

Display an icon when hovering over a photo or video

To display an icon when hovering over a photo or video, add the following CSS to your preferred custom CSS location or stylesheet. One option is th...

The font in my Facebook feed isn't inherited from my website

By default your Facebook feed should inherit the font from your website. If this isn't the case then it's possible that something in the theme is p...

Manually updating the Custom Facebook Feed plugin

If you're experiencing an issue updating the plugin automatically via your WordPress Plugins page then you can manually update the plugin in one of...

Creating a slideshow, slider, or carousel from your Facebook posts

If you're using the Pro version of the Custom Facebook Feed WordPress plugin then you can use our Carousel extension to create sliding carousels ou...

The plugin's CSS and JavaScript files aren't being included in my page

If your Custom Facebook Feed appears to be unstyled or none of the interactive elements in the feed are working (comments box isn't opening, lightb...

Changing the font in your Facebook feed & using Google Fonts

The plugin is designed to naturally inherit the font that's used on your website or WordPress theme so that it fits seamlessly into your site. You ...

How do I find my Facebook Page or Group ID?

Finding your Facebook Page ID If you have a Facebook page with a URL like this: https://www.facebook.com/smashballoon then the Page ID is just smas...

How do I display the Facebook feed in my WordPress page, post or widget?

[new-docs] Simply paste the following shortcode into your page, post, or widget – wherever you want the feed to show up: [[custom-facebook-feed fe...

How do I migrate my settings from the free version of the WordPress plugin to the Pro version?

As the free version and the Pro version are two separate versions of the plugin then you need to deactivate the free version prior to activating th...

I'm receiving an error message when trying to display my posts

Please refer to our Error Message Reference page for information on how to resolve common error messages.

Can I display the feed from a Facebook group?

Upcoming Changes to Group Feeds: Meta has announced that they will deprecate the Facebook Groups API on April 23, 2024. The Custom Facebook Feed...

Can I comment on the Facebook posts directly on my website?

Unfortunately Facebook doesn't actually allow you to comment on Facebook posts outside of Facebook and so we're not able to include that functional...

Display posts from multiple Facebook pages

The Custom Facebook Feed plugin is very flexible and allows you to display posts from as many different Facebook pages. Refer to this document for ...

Display posts from multiple Facebook pages in one single feed

It's possible to use the core Custom Facebook Feed plugin to display posts from different Facebook pages in different feeds, but in order to merge ...

Where do I enter my Custom Facebook Feed license key?

WordPress plugin [new-docs] Facebook Plugin Version 4.0 and above Enter your license in the 'License' section, which is found under the Facebook...

Creating a Masonry grid layout from your Facebook posts

[new-docs] Navigate to the following location: Facebook feed > All Feeds > Feed settings (pencil icon) > Customize tab > Feed Layout...

How do I embed the Facebook feed directly into a WordPress page template?

You can embed the feed directly into a template file by using the WordPress do_shortcode function: <?php echo do_shortcode('[[custom-facebook-fe...

What if I have an issue or need to ask a question?

The best course of action is to first search through our FAQ and Troubleshooting questions here as we've put together a list of the most common iss...

Can I display a feed from a private Facebook page?

We’re afraid not. As the plugin allows you to display your Facebook feed publicly on your website for the whole world to see then posts from privat...

Displaying Facebook Events (Versions older than 4.0)

Legacy Document - this is for versions of the Custom Facebook Feed Pro plugin below version 4.0. Due to Facebook API changes in 2018, it is cu...

Can I display the feed from a personal Facebook profile?

Due to Facebook's privacy policy you're not able to use the plugin to display posts from a personal profile, but rather only from a Facebook page o...

What’s an 'Access Token' and do I need one?

An Access Token is required by Facebook in order to access their public data API.  We've made it easy to get one by following the steps below: [new...

Will the plugin continue to work after my license expires?

When a license expires, the plugin will still continue to display your feeds as it did before your license expired, however, you will lose access t...

The shortcode options aren't working

[new-docs]Plugin Version 4.0 and above Shortcode options that were applied and working before the 4.0 update will keep working in the same way. Fo...

Uploading the plugin: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

The PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature error is usually displayed by WordPress as a result of one of ...

Photos and avatar pictures aren't showing up in my Facebook feed

The most common reason for photos not showing in your Facebook feed is that an add-on or extension you have installed in your web browser (often Fi...

Display / Merge events from multiple Facebook pages into one single feed

You can merge posts or events from multiple Facebook pages into one single feed by using our handy Multifeed Extension. Simply install the extensio...

My Facebook Feed page is loading slowly

There are a few different factors which could affect how quickly your Facebook feed loads. In version 6.0 of the plugin we've made the plugin faste...

Facebook Group not showing photos in some posts or some posts are missing

The reason that some photos or posts may not be displayed in your Facebook group or page feeds for some users, is that some users may have the Priv...

Only a few of my posts are showing up, or I’m only getting "___ is now friends with ___" posts

This is usually because you're trying to display posts from a personal Facebook profile. The plugin can only be used to display posts from a Facebo...

How do I display a feed using the PHP Standalone version of the plugin?

Note: We no longer offer a Standalone version of this plugin. All plugins are now only available as a WordPress plugin. Once you've defined your...

Is the content of my feed crawlable by search engines and how does it help improve my SEO?

Unlike other Facebook plugins which use iframes to embed your feed into your page once it’s loaded, the Custom Facebook Feed uses server-side code ...

Receiving a Facebook error: Unauthorized source IP address:

That error message means that your web server's IP address has been blacklisted by Facebook, most likely because someone else using the same IP add...

Some "Visitor Posts" aren't showing up in my feed

If some posts by visitors to your page aren't showing up in the Facebook feed on your website then this is likely due to one of the following two r...

Change Dates to Relative "Time Ago" Time

if (!Date.now) { Date.now = function() { return new Date().getTime(); } } var sbiDateIcon = '<svg class="svg-inline--fa fa-clock fa-w-16...

Which version of the plugin is right for me? The WordPress plugin or the PHP Standalone version?

We no longer offer a Standalone version of this plugin. All plugins are now only available as a plugin for WordPress platform.

Are there any technical/server requirements for running the plugin?

Your web server should have either cURL or the PHP allow_url_fopen function enabled. If you don't know what these are then don't worry as they're e...

I need to activate my license on a development site prior to launch. Can I do this and still activate on my live site after launch?

Answer: A Basic license can only be activated on 1 domain at any given time and cannot be activated on two different domains at the same time (unle...

Does the WordPress plugin work with W3 Total Cache or other caching plugins?

The Custom Facebook Feed plugin should work in compatibility with most, if not all, caching plugins, but you may need to tweak the settings in orde...

How do I renew my license?

Renewing your license is super easy, there's two ways to do it: View your Account page and click on the renew link next to your license. En...

There's a large gap beneath the embedded videos in my feed

This is most likely because the WordPress theme you're using has responsive video functionality built into it which is conflicting with the respons...

I need an invoice/receipt for my purchase. Where can I get one?

When you purchase a product you'll be presented with a purchase confirmation screen which contains all of your purchase information along with a li...

My Facebook event times are displaying incorrectly or using the wrong timezone

Having trouble with displaying Facebook events on your website? This may be because your web site has a different timezone setting applied than the...

The comments box and "Share" link don't expand when I click them

There are two main reasons why this issue could be occurring: 1) The plugin's JavaScript file isn't being included in your page. If your Word...

How does the plugin handle text and language translation?

Version 4.0 and above Custom Facebook Feed is able to be fully translated into any language. There are different types of text that are included w...

The Load More button isn't working

There are a few reasons why this could be happening: 1) The plugin's JavaScript file isn't being included in your page. If your WordPress theme is ...

Differences between the free version and Pro version of the Custom Facebook Feed plugin

The main differences between the free version and the Pro versions of the Custom Facebook Feed plugin are listed below. The extra features availa...

Displaying Facebook Reviews

In order to display Facebook reviews you would need the Pro version of the plugin plus the Reviews extension. The Smash and All Access Bundles also...

Translate the months of the date using JavaScript

In the WordPress plugin the date will be displayed in whichever language your WordPress installation is in. Sometimes you may have multiple feeds o...

Date Formatting Reference

You can use the reference below to create your own custom date format. Below are a few examples and a reference for what each letter represents. ...

Can I display a dedicated feed of my Facebook Notes?

Unfortunately Facebook deprecated their Notes API on April 30th 2015, and so it's no longer possible to display a dedicated feed of your Facebook N...

Is it possible to display only my own posts in my group?

When displaying posts from a Facebook "Page" it's easy to do this as when the owner/admin of a Facebook page posts to the page they are posting as ...

Move shared links to display at the top of the Facebook post

By default the link boxes which are displayed when you share a link on Facebook are displayed at the bottom of the post. To display these at the to...

Dequeuing the plugin files

To dequeue the files for each of the plugins, add the following to your plugin's functions.php file. Make sure they're placed within PHP tags: <...

Styling Facebook posts by different authors

If multiple people are posting to your Facebook page or if you're using our Multifeed extension to display posts from multiple different Facebook p...

Can I display photos from a Facebook Group "Photos" page?

Facebook deprecated version 2.0 of their API on August 8th, 2016, which means that it's unfortunately no longer be possible to display photos from ...

Display video grids in 16:9 format

By default videos in a Videos-only grid are displayed as square. Add the following JavaScript to your site to display them in a 16:9 format. This c...

Change the layout of shared link posts to match photo/video posts

By default the shared link posts have a different layout to photo and video posts, but you can change this to match by following the directions bel...

Fixing the Salient theme conflict

There is a known issue with the Salient WordPress theme where it causes links within plugins to be opened as a new page in the theme, which trigger...

Only include the plugin files on specific pages

By default the Smash Balloon plugins will include its CSS and in some cases JavaScript file on every page, as, due to browser caching, once the fil...

Video sizing issue in the Salient theme

The salient theme wraps embedded videos (such as YouTube) in an element which causes an issue with sizing in our plugin. To fix this, add the follo...

The pop-up lightbox keeps directing/opening the raw image file

When using the Custom Facebook Feed Pro plugin, if there is an image with the lightbox not successfully opening the image then it could be due to o...

Change your Facebook profile image/avatar

Add the following JavaScript to your site. This can be done manually using a custom JavaScript plugin. For further information see our documentatio...

Creating a dynamic Like Box

Add a Like Box for the author of the first post shown in the feed 1) First add a class to your feed by adding the following to the shortcode cla...