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Images are not displaying in the feed.

Possible Causes:


Possible Cause #1 – The Free version of the plugin is still installed and activated.

You can quickly check this by going to your WordPress Dashboard > Plugins to see if you are still using the Free version called Smash Balloon Instagram Feed or Smash Balloon Social Post Feed, which does not display images. Instructions and guidance to set up the plugin can be found here.


Possible Cause #2 – The plugin’s setting has been set to not show “media”.

Plugin Version 4.0 and above

Check it by going to Facebook Feed > All Feeds > Edit > Posts > Edit Individual Elements > Photos/Videos. Ensure the box is checked and click Save.

Below Plugin Version 4.0

Facebook Feed > Customize > Post Layout > Show/Hide > Photos and Videos


Possible Cause #3 – The image(s) are being shared from a restricted Facebook account.

Go here for more information regarding “account restrictions”.


Possible Cause #4 – The “Site Accelerator” feature of the Jetpack plugin is enabled.

You can learn more about that feature here. Deactivating that feature in the plugin may resolve the issue. You can also check the above link for further troubleshooting steps.


Possible Cause #5 – The “Lazy Load” feature of the Jetpack plugin is enabled.

Lazy Load plugins can interfere with the way our plugin displays images in the feed. If you’re using the Jetpack plugin then you can disable Lazy Loading in the following location: Navigate to Jetpack > Settings > Performance. Scroll to the Performance and Speed section. Click the toggle to activate or deactivate Lazy loading for images.


Possible Cause #6 – An add-on or extension you have installed in your web browser (often Firefox) is blocking the photos being loaded from Facebook.

Try checking to see whether you have any add-ons or extensions installed in your browser and if so, try disabling them to see whether that solves the problem.

Above Plugin Version 4.0

You can also ensure that you do not have Optimize Images disabled in the plugin under Facebook Feed > Settings > Advanced > Optimize Images. With this enabled the plugin will display locally resized images from your server, solving most issues with Ad & Privacy blocking extensions.


Possible Cause #7 – You are browsing using Firefox’s “Private Browsing” mode and have “Tracking Protection” enabled in the settings, and/or the Firefox Facebook Container feature is blocking content from Facebook.

You may need to disable this as it blocks some Facebook images. If you want Firefox to display content from Facebook, you will also need to add the page to the Facebook Container feature in the top right of the browser window.

Above Plugin Version 4.0

You can also ensure that you do not have Optimize Images disabled in the plugin under Facebook Feed > Settings > Advanced > Optimize Images. With this enabled the plugin will display locally resized images from your server, solving most issues with Ad & Privacy blocking extensions.


Below Version 4.0

Possible Cause #8 – The feed’s shortcode has been set to exclude=”media”.

Example: 

exclude=media"}">Comments Box SVG iconsUsed for the like, share, comment, and reaction icons

2 months ago

Smash Balloon

We're celebrating our rebranding and website relaunch with a huge Launch Party this week! Enter to win a pair of AirPods Pro for FREE and get huge discounts of up to 65% off our plugins! smashballoon.com/sale/

Each sale will also help support Save the Children, an amazing charity which helps children in need all around the world.
... See MoreSee Less

Were celebrating our rebranding and website relaunch with a huge Launch Party this week! Enter to win a pair of AirPods Pro for FREE and get huge discounts of up to 65% off our plugins! https://smashballoon.com/sale/

Each sale will also help support Save the Children, an amazing charity which helps children in need all around the world.

Comment on Facebook

One of my emails, in a back and forth to this company, to ask questions about a product, before I actually buy it. The absurdity? By now, it would have been far easer just to ... errr. call me. Welcome to tech sales in the new generation: First tip? Banish the "I am sorry you feel that way" from your lexicon. You sound like Verizon customer service. Not the highly educated individual I presume I am dealing with. That is the perfect passive aggressive non answer that is all the rage in the '20s.. You aren't really apologizing, you just feel badly that in some form, i may feel hurt. I haven't purchased your product. As a self-employed journalist, for whom budget decisions always loom large, i avoid purchases from companies that are incapable of basic human interaction Let's see how this movie goes: I email you a few questions, you respond. That immediately triggers follow up questions, which I in turn ask of you. A Day or so later, we may have resolution. Or, 5 min of actually engaging in a back & forth, and you get a credit card. Sadly, tech companies are far more enamored of the method of information delivery, than results. I'm sure many deal with your company, based on the absence of any alternative. What would be a far more interesting analysis? How many consumers simply, when met with this "form of communication", simply walked away. BTW, my hosting provider, Blue Host, has actual trained sales people on the line.(Gasp! How positively 1990's of them!) As a result of exactly two brief (verbal) conversations, I have purchased a hosting package, as well as paid support.

I'm an existing customer with an All Access bundle. can I get 65% off renewal? it's due on the 29th March

3 months ago

Smash Balloon

We have a new balloon to smash!

After 9 years it was time for a refresh! Our new logo is clean and simple, just like our plugins.
... See MoreSee Less

We have a new balloon to smash!

After 9 years it was time for a refresh! Our new logo is clean and simple, just like our plugins.

3 months ago

Smash Balloon

Like saving time? We’ve been listening to your feedback, and our new Feed Templates feature makes it much quicker and easier to get started creating your perfect feed! Just select a template with one click and let us do the work for you.

Update to v4.2 of the Custom Facebook Feed Pro plugin to use this new feature, and find out more details here: smashballoon.com/facebook-feed-templates-update/
... See MoreSee Less

Like saving time? We’ve been listening to your feedback, and our new Feed Templates feature makes it much quicker and easier to get started creating your perfect feed! Just select a template with one click and let us do the work for you.

Update to v4.2 of the Custom Facebook Feed Pro plugin to use this new feature, and find out more details here: https://smashballoon.com/facebook-feed-templates-update/

4 months ago

Smash Balloon

Say hello to Instagram Feed 6!

Our biggest update to the plugin yet, with a brand new admin interface. We've redesigned the user experience from the ground up for simplicity, making it way easier to create, manage, and customize your feeds.

- See and edit all your feeds in one place (no more pesky shortcode options!)
- A brand new feed customizer with live feed preview.
- Redesigned settings pages to make it easier to find things.
- Easy color scheme settings to change all your colors in one place.
- Better Shoppable Feeds, import/export settings, and much more!

Check out our announcement post on our blog for more info:
smashballoon.com/new-update-instagram-feed-6/
... See MoreSee Less

Say hello to Instagram Feed 6!

Our biggest update to the plugin yet, with a brand new admin interface. Weve redesigned the user experience from the ground up for simplicity, making it way easier to create, manage, and customize your feeds.

- See and edit all your feeds in one place (no more pesky shortcode options!)
- A brand new feed customizer with live feed preview.
- Redesigned settings pages to make it easier to find things.
- Easy color scheme settings to change all your colors in one place.
- Better Shoppable Feeds, import/export settings, and much more!

Check out our announcement post on our blog for more info:
https://smashballoon.com/new-update-instagram-feed-6/

Comment on Facebook

Broke my feed. Shows my photo, bio and follow button but no actual images. Just a blank area. It was working fine for months before this!

its not showing any pictures with the new update using the divi theme builder did all that it says to do on your knowledge base.

Hey guys! I am a social media professional, and I would like to mention about Rannkly, a powerful social media tool that I recently stumbled upon. And well let me tell you that it is a lot better than Buffer.@https://www.facebook.com/reputationmanagement/

5 months ago

Smash Balloon

We're turning Green Monday blue this year, and running a huge sale with deals of up to 65% off in support of the Ocean Conservancy who help to protect and clean the world's oceans.

This deal is for one day only, so claim yours and help support a great cause at the same time: smashballoon.com/sale/
... See MoreSee Less

Were turning Green Monday blue this year, and running a huge sale with deals of up to 65% off in support of the Ocean Conservancy who help to protect and clean the worlds oceans.

This deal is for one day only, so claim yours and help support a great cause at the same time: https://smashballoon.com/sale/

6 months ago

Smash Balloon

Forget Black Friday, it's SMASH Friday!

We're thankful for all of our 1,600,000+ users who choose to use our plugins to power their social media feeds. To show our appreciation, we're offering up to 65% off all our plugins for Facebook, Instagram, Twitter, and YouTube.

Grab your deal now before it expires: smashballoon.com/black-friday/
... See MoreSee Less

Forget Black Friday, its SMASH Friday!

Were thankful for all of our 1,600,000+ users who choose to use our plugins to power their social media feeds. To show our appreciation, were offering up to 65% off all our plugins for Facebook, Instagram, Twitter, and YouTube.

Grab your deal now before it expires: https://smashballoon.com/black-friday/

Comment on Facebook

Hello! I've bought your facebook plugin, but it doesn't work correctly. I stream posts from my facebook page to my site, and if post contains several photos, only the first one shows at lightbox. If I click the next button, I see the photo from next post. But I presume that the next picture from this post have to be shown. How to fix it?

I've just bought your facebook pugin to show a facebook group i run, but it is not working. The group is private and i have all the relevent tokens

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