Facebook - Smash Balloon

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Receber alertas quando o feed do Facebook deixa de ser atualizado

img.aligncenter{display:block;margin-left:auto;margin-right:auto;height:auto}.alert{padding:1rem 1.25rem;border-radius:6px;margin:1em 0}.alert p{ma...

Viewing Facebook Reels in Swipe View

img.aligncenter{display:block;margin-left:auto;margin-right:auto;height:auto}.alert{padding:1rem 1.25rem;border-radius:6px;margin:1em 0}.alert p{ma...

Standalone (PHP) Versions Are Discontinued

.alert{padding:1rem 1.25rem;border-radius:6px;margin:1em 0}.alert p{margin:0 0 .5rem}.alert-warning{background:#fff3cd;border:1px solid #ffc107;col...

Syncing Your Facebook Events to Your WordPress Calendar

img.aligncenter{display:block;margin-left:auto;margin-right:auto;height:auto}.alert{padding:1rem 1.25rem;border-radius:6px;margin:1em 0}.alert p{ma...

How to delete all Facebook Feed platform data

To delete all of your Facebook platform data (connected accounts, cached posts and images) please go to WordPress Dashboard > Facebook Feed >...

How to resolve no audio for videos in the Facebook Feed

What's the Problem? Sometimes, when you use the Custom Facebook Feed Pro plugin to show your Facebook videos on your website, the videos might ...

How to add support for Smash Balloon GDPR setting in unsupported GDPR plugins

How does automatic GDPR plugin integration work in Smash Balloon's plugins? Smash Balloon's plugins include an automatic integration with sever...

Facebook API changes affecting groups - April 2024

On April 23, 2024, Facebook (Meta) API performed a change that affects all users displaying group posts through a connected Facebook Gro...

How to force CRON jobs to run on my server to update my feeds?

CRON jobs are like scheduled tasks for your website. They automatically perform specific actions at set times, such as updating content or fetchin...

Where do I find the iCal URL for the Facebook Events Feed

Due to the recent Facebook API error that has not been resolved, we have created a workaround to get future events working properly. This requires...

How can I allow editors access to the Facebook plugin settings?

You can grant other user roles access to the Facebook Feed plugin settings and the ability to manage feeds by using a plugin such as User Role Edi...

Create a Facebook Events Access Token

/* The plugin now extends the token during Connect, so the in-template "Extend my Token" tool no longer applies to this guide. */ .sb-do...

How to fix a blank or empty plugin interface

This guide will help you if you are facing an issue where the plugin interface or feed preview appears blank or empty, like in the example below. ...

My Facebook feed won't load in an AJAX-enabled theme, page, form, or plugin

Some themes or plugins use a technique called AJAX to retrieve content after a web page has already been opened in your browser. Some examples of ...

Manually Connect your Facebook Account using an Access Token.

Unfortunately, due to changes in Meta/Facebook's data protection policies, we are no longer able to offer our tool for retrieving an access token ...

How to add a Facebook feed using Elementor

To add your feed using Elementor’s native blocks, follow the steps below: 1- Create a new Facebook feed; if you need more information, follow this ...

How to display a feed of videos from a Facebook playlist

Note: If this is your first feed, and you need additional information on how to do it, please follow this guide. 1) Create a new feed, and...

How to get the System Info from our plugins (Support Request)

To help us troubleshoot the issue you're having, it is important that you share your System Info this way, we are more likely to be able to provid...

Facebook Legacy Feeds

If you updated from an older version of the plugin to version 4.0 or above, all the previously created feeds would be considered a Legacy Feed. The...

WordFence Security is Blocking Requests

If some functionality in the Facebook feed or plugin settings is not working properly and you are using the WordFence Security plugin, it is possib...

Using Custom CSS code in our plugins

Since WordPress 4.7, users can now add custom CSS directly from the WordPress admin area. This is super-easy, and you would be able to see your cha...

Error 999: Access token could not be decrypted.

The issue is being caused by the encryption that Instagram/Facebook requires in regards to access tokens. This encryption relies on the Salt hashes...

I already purchase the extension but the plugin is asking me to upgrade my license.

After purchasing the extension you will need to download the installer from your Smash Balloon account here. Click the Download Plugin button to ge...

Using Custom JavaScript code in our plugins

To use Custom JavaScript snippets in our plugins, we recommend using the following approach: 1) Install the WPCode plugin (formerly known as Inser...

Moving Custom JavaScript code out of our plugins

The Custom JavaScript field has been deprecated in our plugins. To continue using Custom JavaScript snippets, we recommend using the following appr...

How to use the Reviews extension to display Facebook page reviews or recommendations

Setup 1) Upload and install the extension plugin zip file. Extensions are installed just like any other WordPress plugin. You can follow the same p...

How to use the Carousel extension to display your Facebook feed as a carousel

[new-docs] Version 4.0 and above Installation Extensions are installed just like any other WordPress plugin. You can follow the same process used w...

How to use the Album extension to display photos from a specific Facebook album

Installation Extensions are installed just like any other WordPress plugin. You can follow the same process used when uploading and installing the ...

How to use the Featured Post extension to display a specific Facebook post

Installation Extensions are installed just like any other WordPress plugin. You can follow the same process used when uploading and installing the...

How to use the Date Range extension to display Facebook posts from a specific date period

Installation Extensions are installed just like any other WordPress plugin. You can follow the same process used when uploading and installing the ...

How to use the Multifeed Extension to display multiple Facebook pages in the same feed

Installation Extensions are installed just like any other WordPress plugin. You can follow the same process used when uploading and installing the ...

Setting up the Free Custom Facebook Feed WordPress Plugin (v4)

1) Once you've installed the plugin click on the Facebook Feed item in your WordPress menu and then select All Feeds. To create a new feed, click A...

API Error 100 - Unsupported get request

If you’re receiving the error message “API Error 100: Unsupported get request.” when displaying posts from a page, one of the most common causes is...

Licenses Explained!

Contents: Licenses explained! How are 5 site and 10 site licenses distributed? Do you have an option to purchase one single license for all your pl...

Making Facebook Feed work with Borlabs Cookie Content Blocker

When using the Borlabs Cookie blocker plugin to hide our Facebook Feed content until the visitor has accepted display, you can use the included Bor...

Installing and Configuring the Custom Facebook Feed WordPress Plugin

1) Once you've purchased the Custom Facebook Feed plugin click on the "Downloads" tab in your account to download the plugin. Your download link, l...

How to get a Facebook Access Token

You do not need to manually create an event token to use the Custom Facebook Feed. For standard setup of the plugin, see the Setup Guide. Please n...

Date Formatting Reference

You can use the reference below to create your own custom date format. Below are a few examples and a reference for what each letter represents. F...

Setting up the Free Custom Facebook Feed WordPress Plugin

1) To upload the plugin click Add New at the top of your WordPress Plugins page. 2) Click Upload at the top. 3) Browse to the zip file which you ...

Custom Facebook Feed WordPress Plugin Shortcode Reference

[new-docs] This is a legacy document outlining the shortcode options available in the Custom Facebook Feed plugin prior to the 4.0 update. If you ...

How to fix the broken Facebook and Instagram oEmbed issue in WordPress

On October 24th, 2020, WordPress removed support for Facebook and Instagram oEmbeds. This affected millions of WordPress users and resulted in brok...

How to create an Access Token to Manually connect a Facebook Page

Unfortunately, due to changes in Meta/Facebook's data protection policies, we are no longer able to offer our tool for retrieving an access token ...

Specifying exact image sizes using the cff_resized_image_sizes filter

As Facebook only provides large image sizes in their API for timeline feeds then it often results in images being displayed in your feed which are ...

Receiving a Facebook PPCA Error Notice

If you are receiving a "PPCA Error" notice then it means that this feed will stop updating after September 4, 2020, due to changes in the Facebook ...

Unknown Error When Trying To Display Posts

If you are seeing an error message "Error: An unknown error has occurred.Type: OAuthException" this is due to a bug in Facebooks API related to ret...

Display a Facebook Group Feed

Group Feeds No Longer Available Meta announced the deprecation (removal) of the Facebook Groups API on April 23, 2024. The Custom Facebook Feed f...

Changing the size of the Facebook author avatar

The standard size of the Facebook author avatar is 40px but this can be increased by using the following snippets. Add the following JavaScript ...

Add dates to Photo, Video, and Album feeds

You can use this snippet to add dates below the posts in your Photo, Album, and Video grid feeds. Photo Feeds Add the following JavaScript to you...

Can I use the plugin with the WordPress 5.0 block page editor (Gutenberg)?

Yes, we have an official Gutenberg block that can be used with the steps below. 1) Search for the "Custom Facebook Feed" block and add this to you...

My Facebook feed posts are not showing up, or all I can see is the Like box but no posts

There are a few common reasons why your Facebook Feed might not be displaying. It's recommended to go through the following potential issues before...

Email Report Is Not Sending or Not Showing up in My Inbox

If your email report is not showing up in your inbox, even though there is an error occurring with a feed, it's likely that the message is being bl...

Displaying Facebook Events with the Facebook "Page Plugin" widget

Having trouble displaying Facebook events on your website? Due to Facebook API changes, it is not currently possible to display events from Face...

How to Prevent Your oEmbed Access Token From Expiring

To prevent your oEmbed token from expiring Facebook required you to create a Facebook page. The page does not have to be actively used or have any ...

Reauthorizing our Facebook App

If you need to reauthorize our plugin app (or you'd like to remove it altogether) then you can do so by going to the app settings within your Faceb...

Image not included when sharing post from Instagram to Facebook Feed

Update: This issue should be fixed in v3.9 of the Facebook Feed Pro WordPress plugin If you are sharing a post from your Instagram account to your...

Create a custom title in your Facebook posts

There are a few ways to do this: Use the first line of the post text Add the following to your preferred custom CSS location or stylesheet. One o...

Add captions text to Photos grid layout

To add caption text below each photo in your Photos grid feed, add the following JavaScript to your site. This can be done manually using a custom ...

Filtering your Facebook posts

The Custom Facebook Feed plugin has a filtering feature built into it which allows you to filter your posts by a specific string, word, or ha...

Images are not displaying in the feed.

Possible Causes: Possible Cause #1 - The Free version of the plugin is still installed and activated. You can quickly check this by going to y...

I'm having trouble updating a Pro WordPress plugin

If you're unable to update a Pro plugin via your WordPress Plugins page then there could be a few reasons why: Your license key isn't activated on...

Displaying Facebook Videos using the WordPress Plugin

There are two main ways in which you can use the Custom Facebook Feed WordPress plugin to display videos from your Facebook page; from your Faceboo...

Displaying Facebook Photos using the WordPress Plugin

There are two main ways in which you can use the Custom Facebook Feed WordPress plugin to display photos from your Facebook page; from your Faceboo...

Displaying Facebook Albums Using the WordPress Plugin

There are three ways in which you can use the Custom Facebook Feed WordPress plugin to display albums from your Facebook page; from your Facebook ...

Getting a Facebook Access Token

You can view this article by clicking here.

My license key won't activate

If you're unable to activate your license key on your website then there could be a few reasons why. Contents: 1. Incorrect License Key 2. Exceede...

Facebook Feed Pro Change Log

No Facebook posts displayed - unable to connect to Facebook API

API Error Code Troubleshooting For versions 4.0 and newer of the plugin, you should see an error message in your feed with a specific error code if...

My Facebook feed appears to have stopped updating, or some posts are missing

If your Facebook feed isn't updating then it could be due to one of the following reasons: 1) Posts are shared to your Facebook Page from a user's...

The formatting of my Facebook feed is incorrect or messed up

There could be a number of causes for this: 1) The plugin's CSS file is not being loaded into your page. You can check this by right clicking on yo...

The popup lightbox doesn't display photos and displays a thin line instead

The most common reason for this is that either your theme or another plugin is replacing the lightbox photo with a 1x1 pixel placeholder image. Thi...

How do I customize my Facebook feed?

You can customize the feed by going to Facebook Feed > All Feeds > select Edit for the relevant feed. Here, you will see all the customizatio...

Using shortcode options to customize your Facebook feeds

[new-docs] Plugin Version 4.0 and above In version 4.0 and above, shortcode options are no longer used as the main way to customize your Facebook f...

Can I display my Facebook posts horizontally or in multiple columns?

To create a multi-column masonry layout for your feed, just use the setting in the following location: Facebook feed > All Feeds > Feed setti...

Custom Snippets

CSS WordPress Plugin: Copy and paste these to your preferred custom CSS location or stylesheet. One option is the default additional CSS location ...

Create a “pinned post” in your Custom Facebook Feed

The Facebook API doesn't include whether or not a post is pinned, however you can achieve the same result by manually moving a post to the top of y...

Display Posts Based on Shares and/or Likes

Javascript: $('#cff .cff-item').each(function(){ $self = $(this); var likes = parseInt($self.find('.cff-likes .cff-count').text()), s...

Set Height and/or Width of Each Image Cropped and Centered

1) Set a static height with a fluid width for each image: Custom CSS: Add this to your preferred custom CSS location or stylesheet. One option is...

Remove a particular string or hashtag from the post text

Just add the following JavaScript to your site. This can be done manually using a custom JavaScript plugin. For further information see our documen...

Facebook pages I'm admin of aren't listed after authorizing plugin

If you've used the "Connect to Facebook" button in the plugin to authorize the Smash Balloon Facebook app, but some of the Facebook pages which yo...

Add an "Invite" link to the bottom of your events

Due to Facebook API limitations it's not possible to add the actual functionality of the Invite button which you see on Facebook in your event, but...

Facebook API Error Message Reference

If you receive an error message when trying to display your Facebook posts then you can use the table below to diagnose the issue and find the rele...

The post text limit is not shortening the text correctly

This issue occurs with some WordPress themes due to them using their own content formatting function which overrides the WordPress default function...

What GDPR Consent Plugins does the Plugin Work With?

The following third-party GDPR related plugins are compatible with the latest versions of our plugins: WPConsent by WPCode (recommended) Cooki...

How to only display the Like Box by itself

The Facebook Like Box widget can be optionally included in your feed, but if you'd like to only display the Like Box and not any posts then you can...

Reverse the order of comments beneath your Facebook posts

You can reverse the order of the comments beneath your Facebook posts by adding the following JavaScript to your site. This can be done manually us...

Checking what Facebook Page an Access Token is from

To check which Facebook page your Access Token is for, you can enter it into the tool here. It will show the Facebook page that the Access Token i...

Is it possible to display Facebook "offer" posts

Unfortunately not. Facebook doesn't allow you to retrieve and display offer posts from your Facebook page.

Only show events from the next 30 days

Add this JavaScript to your site to only show events from the next 30 days. This can be done manually using a custom JavaScript plugin. For further...

Custom Facebook Feed - GDPR Compliance

Important: If you are using our Custom Facebook Feed plugin on your website then please refer to our GDPR disclosure for full details regarding com...

Add Facebook event details to the lightbox

First, make all of the event details visible in the feed by ensuring the following setting is enabled: Facebook Feed > Customize > Post Layou...

Comments and/or thumbnails in the lightbox are not loading

This is usually due to either a security plugin or a setting on your web server that is blocking the plugin from accessing the files needed to load...

I Just Upgraded to Pro But Can't Use the New Features

The "Pro" version and "free" version are separate plugins. A quick and easy way to check which version you might still be using is to go to the plu...

Displaying a stacked event date format

There are two different formats you can achieve; just the date and the month, or the entire date. See below for directions for each: Dis...

Insert your own content every X number of posts

var number_of_posts = 5, content_to_add = 'Add content here', i = 1; $('#cff .cff-item').each(function(){ if( i % number_of_posts == ...

Change Background Colors and Opacity

You need to use a CSS snippet instead of using the built in color setting. You can use the color picker tool here to create a color. Then copy and...

Center the Like Box

[new-docs] Plugin Version 4.0 and above The likebox is floated to the left of the page by default but can be centered by following the directions...

Automatically link the photo in each feed to a custom URL in the post text

[new-docs] Plugin Version 4.0 and above You can link the photo in a post to a Custom URL by using the following snippet: $('#paste_post_id_her...

The font in my Facebook feed isn't inherited from my website

By default your Facebook feed should inherit the font from your website. If this isn't the case then it's possible that something in the theme is p...

Manually updating the Custom Facebook Feed plugin

If you're experiencing an issue updating the plugin automatically via your WordPress Plugins page then you can manually update the plugin in one of...

Creating a slideshow, slider, or carousel from your Facebook posts

If you're using the Pro version of the Custom Facebook Feed WordPress plugin then you can use our Carousel extension to create sliding carousels ou...

The plugin's CSS and JavaScript files aren't being included in my page

If your Custom Facebook Feed appears to be unstyled or none of the interactive elements in the feed are working (comments box isn't opening, lightb...

Changing the font in your Facebook feed & using Google Fonts

The plugin is designed to naturally inherit the font that's used on your website or WordPress theme so that it fits seamlessly into your site. You ...

How do I find my Facebook Page ID?

Finding your Facebook Page ID If you have a Facebook page with a URL like this: https://www.facebook.com/smashballoon then the Page ID is just smas...

How do I display the Facebook feed in my WordPress page, post or widget?

Simply paste the following shortcode into your page, post, or widget – wherever you want the feed to show up: [[custom-facebook-feed feed=1]]. If y...

How do I migrate my settings from the free version of the WordPress plugin to the Pro version?

As the free version and the Pro version are two separate versions of the plugin then you need to deactivate the free version prior to activating th...

I'm receiving an error message when trying to display my posts

Please refer to our Error Message Reference page for information on how to resolve common error messages.

Can I comment on the Facebook posts directly on my website?

Unfortunately Facebook doesn't actually allow you to comment on Facebook posts outside of Facebook and so we're not able to include that functional...

Display posts from multiple Facebook pages

The Custom Facebook Feed plugin is very flexible and allows you to display posts from as many different Facebook pages. Refer to this document for ...

Display posts from multiple Facebook pages in one single feed

It's possible to use the core Custom Facebook Feed plugin to display posts from different Facebook pages in different feeds, but in order to merge ...

Where do I enter my Custom Facebook Feed license key?

WordPress plugin [new-docs] Facebook Plugin Version 4.0 and above Enter your license in the 'License' section, which is found under the Facebook...

Creating a Masonry grid layout from your Facebook posts

Navigate to the following location: Facebook feed > All Feeds > Feed settings (pencil icon) > Customize tab > Feed Layout > Select M...

How do I embed the Facebook feed directly into a WordPress page template?

You can embed the feed directly into a template file by using the WordPress do_shortcode function: <?php echo do_shortcode('[[custom-facebook-fe...

What if I have an issue or need to ask a question?

The best course of action is to first search through our FAQ and Troubleshooting questions here as we've put together a list of the most common iss...

Can I display a feed from a private Facebook page?

We’re afraid not. As the plugin allows you to display your Facebook feed publicly on your website for the whole world to see then posts from privat...

Can I display the feed from a personal Facebook profile?

Due to Facebook's privacy policy you're not able to use the plugin to display posts from a personal profile, but rather only from a Facebook page, ...

What’s an 'Access Token' and do I need one?

An Access Token is required by Facebook in order to access their public data API. We've made it easy to get one by following the steps below: Go t...

Will the plugin continue to work after my license expires?

When a license expires, the plugin will still continue to display your feeds as it did before your license expired, however, you will lose access t...

The shortcode options aren't working

[new-docs]Plugin Version 4.0 and above Shortcode options that were applied and working before the 4.0 update will keep working in the same way. Fo...

Uploading the plugin: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

The PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature error is usually displayed by WordPress as a result of one of ...

Photos and avatar pictures aren't showing up in my Facebook feed

The most common reason for photos not showing in your Facebook feed is that an add-on or extension you have installed in your web browser (often Fi...

Display / Merge events from multiple Facebook pages into one single feed

You can merge posts or events from multiple Facebook pages into one single feed by using our handy Multifeed Extension. Simply install the extensio...

My Facebook Feed page is loading slowly

There are a few different factors which could affect how quickly your Facebook feed loads. In version 6.0 of the plugin we've made the plugin faste...

Only a few of my posts are showing up, or I’m only getting "_ is now friends with _" posts

This is usually because you're trying to display posts from a personal Facebook profile. The plugin can only be used to display posts from a Facebo...

Is the content of my feed crawlable by search engines and how does it help improve my SEO?

Unlike other Facebook plugins which use iframes to embed your feed into your page once it’s loaded, the Custom Facebook Feed uses server-side code ...

Receiving a Facebook error: Unauthorized source IP address:

That error message means that your web server's IP address has been blacklisted by Facebook, most likely because someone else using the same IP add...

Some "Visitor Posts" aren't showing up in my feed

If some posts by visitors to your page aren't showing up in the Facebook feed on your website then this is likely due to one of the following two r...

Change Dates to Relative "Time Ago" Time

if (!Date.now) { Date.now = function() { return new Date().getTime(); } } var sbiDateIcon = '<svg class="svg-inline--fa fa-clock fa-w-16...

Existem requisitos técnicos/servidor para executar o plugin?

O seu servidor web deve ter a função cURL ou a função PHP allow_url_fopen activada. Se não sabe o que são estas funções, não se preocupe, pois elas são e...

Preciso de ativar a minha licença num sítio de desenvolvimento antes do lançamento. Posso fazer isto e continuar a ativar no meu site ativo após o lançamento?

Resposta: Uma licença Básica só pode ser activada em 1 domínio de cada vez e não pode ser activada em dois domínios diferentes ao mesmo tempo (único...

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