Get in Touch

We have step-by-step directions for how to set up the plugin at the following link:
– Setting up the WordPress plugin

If you’re receiving an error message then we have information and solutions for common error messages on this page: Error Message Reference.

Important: Most API errors can be fixed by simply reconnecting your TikTok source in the plugin. Please go to TikTok Feeds > Settings in the WordPress plugin and click “Add Source“. Connect to TikTok again and select the source you want to reconnect.

Do you want to display multiple TikTok Feeds on a single page? If so check our guide here.

If you’re having an issue with your TikTok account connection then this can usually be fixed by reconnecting your TikTok source in the plugin. Please go to TikTok Feeds > Settings in the WordPress plugin and click “Add Source“. Connect to TikTokagain and select the source you want to reconnect.

To connect and display another TikTok account, please see our documentation here.

If you’re receiving an error message then we have solutions for most common error messages on this page: Error Message Reference.

If you’re receiving an error message then we have solutions for all common error messages on this page: Error Message Reference.

Important: Most API errors can be fixed by simply reconnecting your Facebook source in the plugin. Please go to Facebook Feed > Settings in the WordPress plugin and click “Add Source“. Connect to Facebook again and select the source you want to reconnect.

If you’re having an issue with your Source then this can usually be fixed by reconnecting it in the plugin. Please go to Facebook Feed > Settings in the WordPress plugin and click “Add Source“. Connect to Facebook again and select the source you want to reconnect.

If you’re receiving an API error message then we have solutions for all common error messages on this page: Error Message Reference.

Events from a Facebook “Page” are not being displayed
It is only possible to display events from a Facebook “Page” if you are using a “Page Access Token” from your own Facebook developer app. You can not display events from a Page by using a standard source connected with our connection. To set up your own Facebook app and retrieve a token please follow these directions.

Some events are missing
It is only possible to display events from your Facebook page which you are a host of. If you have added an event to your page from someone else’s page and you are not a host of the event then it cannot be displayed. The only solutions for this are to either repost the event as your own, or ask the event owner to add you as a co-host.

The Meta API is currently experiencing issues and the Photos feed type is currently not available. We are monitoring the issue to regain the ability to display a photo feed as quickly as possible. Currently, we suggest using an Album feed to display the photos that are still available in the Facebook API.

If you are experiencing issues with photos or videos not displaying in other feed types, please see our documentation here.

There are a few reasons why this might be happening. Please see this FAQ for the common reasons and potential solutions.

We have step-by-step directions for how to set up the plugin at the following links:
– Setting up the WordPress plugin
– Setting up the PHP Standalone version
– Displaying Events
– Displaying Photos
– Displaying Albums
– Displaying Videos

Click here for more helpful links.

We have a selection of FAQs and code snippets to help with customizing the plugin here.

For help displaying a specific post type, please refer to the following links:
– Displaying Events
– Displaying Photos
– Displaying Albums
– Displaying Videos

Since April 2024, Group feeds are no longer available in the Meta API and as such are no longer available in our plugin.

Have you tried searching for your issue in our Support Section? We have lots of helpful articles and solutions for common (and not so common) issues!

If you’re receiving an error message then we have solutions for all common error messages on this page: Error Message Reference.

Error: “There is no connected account for the user”
Please see here for directions on resolving this issue.

Another error message
If you are receiving another error message then please see here for how to resolve it.

No error, just an empty feed
First, try reconnecting your Instagram account to ensure there isn’t an issue with the connection. You can do this by going to the following setting in the plugin: Instagram Feed > Settings > Manage Sources > + Add Source. If this doesn’t fix the issue then please see here for other solutions.

Error message
If you are receiving an error message above your feed or in your WordPress admin then please see here for how to resolve it.

No error, just an empty feed
First, try reconnecting your Instagram account to ensure there isn’t an issue with the connection. You can do this by going to the following setting in the plugin: Instagram Feed > Settings > Manage Sources > + Add Source. If this doesn’t fix the issue then please see here for other solutions.

Error message
If you are receiving an error message above your feed or in your WordPress admin then please see here for how to resolve it.

No error, just an empty feed
First, try reconnecting your Instagram account to ensure there isn’t an issue with the connection. You can do this by going to the following setting in the plugin: Instagram Feed > Settings > Manage Sources > + Add Source. If this doesn’t fix the issue then please see here for other solutions.

Videos missing
Please see this doc for help with this.

Posts missing from Hashtag feed
Please see this doc for help with this.

Other solutions
Please see this doc for other solutions to this issue.

Please see here for step-by-step setup directions with screenshots for setting up the plugin.

Please see here for solutions to performance issues.

Have you tried searching for your issue in our Support Section? We have lots of helpful articles and solutions for common (and not so common) issues!

If you’re receiving an error message then we have solutions for all common error messages on this page: Error Message Reference.

We are currently experiencing issues with the Twitter API and are developing additional solutions to resolve the issue. Your feed will continue updating as normal when the issues have been resolved. If your feed isn’t showing the latest Tweets then please see here for common solutions.

Please see here for common solutions.

Please see the following links for step-by-step setup directions:
– Pro version
– Pro version

Have you tried searching for your issue in our Support Section? We have lots of helpful articles and solutions for common (and not so common) issues!

If you’re receiving an error message then we have solutions for all common error messages on this page: Error Message Reference.

Please see here for help with YouTube Live Stream issues.

Please see here for help with single video 404 errors.

Please see here for a solution to this issue

Please see the following links for step-by-step setup directions:
– Pro version
– Pro version

Have you tried searching for your issue in our Support Section? We have lots of helpful articles and solutions for common (and not so common) issues!

Updating the plugin: please see here for common issues.

License key activation: please see here for common issues.

Other helpful links:
– License Upgrades
– License Renewals
– Passwords, Account Access and Lockouts
– Ownership and Account Transfers
– Transfer license to another site
– Subscriptions

Helpful links:
– License Upgrades
– License Renewals
– Passwords, Account Access and Lockouts
– Ownership and Account Transfers
– Transfer license to another site
– Subscriptions

We greatly value your trust and the security of your data. However, in line with Meta’s data protection policies, we kindly request that you refrain from sharing your access token or any platform-related data with our support team.

Rest assured, your privacy is our top priority. To troubleshoot any API issues you might be facing, we will securely and confidentially address these concerns directly on your website. By doing so, we maintain the highest standards of data protection and ensure the safety of your information.