If you receive an error message when trying to display your posts then you can use the table below to diagnose the issue and find the relevant solution.
Why are API requests being delayed?
If your website attempts to make several bad API requests in a short period of time, Instagram will temporarily block all requests from your website. To prevent this, the plugin will set a delay of 5 minutes until another API request is made. You can save your settings on the “Configure” tab to immediately try another API request.
I’m seeing error messages that no longer apply. Why is this?
The plugin will log API errors to help troubleshoot connection issues. Only some of these errors will clear on their own when the issue is resolved. If you’d like to reset these error messages, go to the “Support” tab and scroll past the “System Info” input area. Click the button to reset the error log. You can also save your settings on the “Configure” tab to clear hashtag related errors.
|API Error 400: The access_token provided is invalid.||
|Error: No posts found||
|API error 24: The requested resource does not exist||
|API error 100: Unsupported get request. Object with ID ‘xxxxxxxxxxxxx’ does not exist, cannot be loaded due to missing permissions, or does not support this operation.||
|API error 18: Limit of 30 unique hashtag searches per week has been reached.||
|Connection Error: http_request_failed||
#1 – Your Access Token is either incorrect, invalid or expired
If your feed stops retrieving new posts your access token may have expired. This is something that Instagram does with no clear reason.
You can get a new access token on the “Configure” tab. Try clicking the big blue button or use the “Button not working?” link to get an access token on smashbaloon.com that you can enter manually. If your access token frequently expires, try creating a business account using the steps in this FAQ and connecting your account as a business account.
#2 – Unable to connect an account
Some hosts have restrictions or security settings to prevent remote requests to other websites.
Usually they can fix this or make an exception for your site. Try contacting your host with a message like this:
It looks like our Instagram plugin is encountering an error when trying to connect to the Instagram API. The developers asked us to contact you and mention that we are seeing the error http_request_failed – cURL error 7: Failed to connect to api.instagram.com port 443: Connection timed out when trying to make remote connections to api.instagram.com/.
#3 – Unable to connect to the Instagram/Facebook API
Your server may not be connected to the internet or your host may be blocking the connection. If you are using a local development environment, make sure you are connected to the internet.
#4 – Your account has a lot of IGTV posts
Instagram does not yet support IGTV posts in its API. However, these posts are still counted in the API request even if they aren’t returned. This can lead to the plugin thinking there are no posts available if all recent posts are IGTV posts.
To fix this issue, go to the “Customize” tab inside the settings page for “Instagram Feed” and find the setting “API request size” and raise it to 25 or more depending on how often you use IGTV posts.
#5 – Your account has had settings changed recently
Changing settings on Instagram/Facebook may cause the access token for the account to become invalid and require a reauthorization of the Smash Ballon App and account reconnection. Examples of things that may cause the access token to become invalid:
– Changing the admin users of the related Facebook page
– Changing the password for the Instagram or Facebook account
– Changing your privacy settings for either Instagram or Facebook
– Changing settings related to App permissions for either Instagram or Facebook
You can reauthorize the Smash Ballon App by following this FAQ.
If you’re still having trouble displaying your posts after trying the common issues above then please contact support for assistance.