Instagram API Error Message Reference

If you receive an error message when trying to display your posts then you can use the table below to diagnose the issue and find the relevant solu...

How to fix the broken Facebook and Instagram oEmbed issue in WordPress

On October 24th, 2020, WordPress is removing support for Facebook and Instagram oEmbeds. This will affect millions of WordPress users and result in...

My Feed Stopped Working, or is Displaying an Empty Feed with no Posts

If your Instagram photos aren't loading and all your see is a loading symbol then there are a few common reasons: [accord] Diagnosing with Deve...

Instagram Likes, Comments, and Followers not Working

Instagram no longer provides details for likes, comments, and followers for personal accounts through the API. In order for the plugin to be able t...

Error: "There is no connected account for the user"

This indicates the older "id" shortcode option is being used like so: [[instagram-feed id="123456789"]] The "id" shortcode option is no longe...

My Profile Picture is Missing

Instagram no longer provides profile pictures for personal accounts through the API. In order for the plugin to be able to retrieve your profile pi...

I'm Unable to Update My Connected Account

If you are trying to reconnect your account but the notice to reconnect keeps appearing, the old version of the JavaScript file for the plugin may ...

Instagram Connection Error - Error Connecting an Instagram Account

If you are unable to connect an account using the big blue button on the "Configure" tab or connect an account manually, you may be using an older ...

Some Instagram Business Pages aren’t listed after authorizing plugin

If you're trying to connect an Instagram account using the "Business" option but some of the Instagram Business accounts are not listed then this i...

Instagram Hashtag API error: "The requested resource does not exist"

- Updated Dec 27, 2018. Some users are experiencing the following error message when trying to use the new Instagram Hashtag API: "message": "T...

My Instagram Feed page is loading slowly

There are a few different factors which could affect how quickly your Instagram feed loads. In version 5.0 (2.0 of the free version) of the plugin ...

How to Prevent Your oEmbed Access Token From Expiring

To prevent your oEmbed token from expiring Facebook required you to create a Facebook page. The page does not have to be actively used or have any ...

My Feed Updates Slowly or Not at All

Here are some common reasons that your feed may not be updating or takes longer to update than the time you have specified in the "check for new po...

Instagram Photos not Displaying in Firefox

This is most likely being caused by an add-on or extension, for example, the "Facebook Container" Extension made by Mozilla. As of version 5.0 o...

The Images in My Feed Are Missing or Showing Errors

If you are displaying a recent hashtag feed or are using GDPR related features and the images in your feed are showing as an error or as blank, the...

Admin AJAX Requests are Not Working

The use of the admin-ajax.php file by our plugin is necessary for certain features to work. This includes loading more posts with the "Load More" b...

I Can't Switch Accounts and Connect a Second Instagram Account

The Instagram App for mobile devices allows a single log-in for multiple Instagram accounts. This can cause our plugin to be unable to connect othe...

I Can't Connect or Manage Accounts on the Instagram Feed Settings Page

If you are unable to connect an account or delete an account, you may have a JavaScript error occurring on the page that is preventing some feature...

Browser Asks for Authentication on Pages With a Feed

Our plugin uses admin-ajax.php to retrieve feed data from the WordPress database. This is part of our caching system to prevent reaching the rate l...

Includewords, Excludewords, or White List Feature Not Working

If you are using the setting show/remove posts that contain these words or phrases, otherwise known as the includewords/excludewords settings, you ...

My photos don't show up sometimes unless I refresh my page (Ajax theme/plugin)

This usually indicates that you're using an Ajax powered theme or plugin. This means that when navigating your site your theme loads new content in...

Saving my Instagram Feed Settings takes me to a 404 error page

This happens occasionally with some WordPress themes. It is caused by the Access Token in the URL of the settings page, which is added after you've...

My Instagram Access Token Keeps Expiring

If your feed has previously been displaying just fine then randomly seems to stop working, it is most likely due to your access token expiring. ...

I'm trying to display a user feed or hashtag feed but it won't work

You might be missing the "type" setting in the shortcode. If the type of feed you are trying to display is different than than the type of feed sav...

Carousel isn't working

1) You do not have enough posts in the carousel In order for the carousel to work properly, you need to have more photos in the feed than the numb...

I want to display the feed in a Widget Area but it's not working

To display a feed using the Instagram Feed plugin you would simply need to create a "text" widget and paste in the shortcode [[instagram-feed]]. ...

The Instagram images in my feed aren't visible

If your WordPress theme is using lazy-loading (or something similar) then it usually sets the opacity on images to be zero which hides them until y...

The pop-up lightbox keeps redirecting to the raw image file

When using the Instagram Feed Pro plugin, if clicking on a photo launches the pop-up lightbox and then immediately redirects you to the raw image i...

jQuery is not defined and no posts shown

The Instagram Feed Standalone Version (and WordPress plugin) requires jQuery to work on your site. It also must be added to the page before the jav...

I have Cloud Flare installed and my feed isn't working correctly

Cloud Flare and Rocket Script is known to cause some issues with WordPress plugins: http://snippets.webaware.com.au/snippets/stop-cloudflare-rocket...

Log in and get my Access Token and User ID Button Not Working

If you are not receiving an access token after clicking the big blue Instagram button on the "Configure" tab, try the following: 1) Click on the...