Unknown Error When Trying To Display Posts

If you are seeing an error message “Error: An unknown error has occurred.Type: OAuthException” this is due to a bug in Facebooks API related to retrieving comments. We have notified […]

My Facebook feed posts are not showing up, or all I can see is the Like box but no posts

There are a few common reasons why your feed might not be displaying. It’s recommended to go through the following checks before requesting support… 1) You’re trying to display posts […]

My Facebook Access Token stopped working

On April 24th, 2018, Facebook made a change to their platform which means that if you’re using an “App” Access Token from your own Facebook app and it’s still in […]

Image not included when sharing post from Instagram to Facebook Feed

Update: This issue should be fixed in v3.9 of the Custom Facebook Feed Pro WordPress plugin If you are sharing a post from your Instagram account to your Facebook page […]

Old – Images are not displaying in the feed.

Possible Causes: Possible Cause #1 – The Free version of the plugin is still installed and activated. You can quickly check this by going to your¬†WordPress Dashboard – Plugins and […]

My license key won’t activate

If you’re unable to activate your license key on your website then there could be a few reasons why. Contents: 1. Incorrect License Key 2. Exceeded Website Activation Limit 3. […]

No Facebook posts displayed – unable to connect to Facebook API

If you’re not seeing any Facebook posts in your feed then the issue may be that your website isn’t currently able to connect to Facebook’s API. You can check this […]

My Facebook feed appears to have stopped updating, or some posts are missing

If your Facebook feed isn’t updating then it could be due to one of the following reasons: 1) Posts are shared to your Facebook Page from a user’s Personal Profile […]

The formatting of my Facebook feed is incorrect or messed up

There could be a number of causes for this: 1) The plugin’s CSS file is not being loaded into your page. You can check this by right clicking on your […]

The popup lightbox doesn’t display photos and displays a thin line instead

The most common reason for this is that either your theme or another plugin is replacing the lightbox photo with a 1×1 pixel placeholder image. This is most common with […]

Facebook pages I’m admin of aren’t listed after authorizing plugin

If you’ve used the big blue Facebook login button in the plugin to authorize the Smash Balloon Facebook app but some of the Facebook pages which you are an admin […]

Facebook API Error Message Reference

This information has been moved to here.

The post text limit is not shortening the text correctly

This issue occurs with some WordPress themes due to them using their own content formatting function which overrides the WordPress default function, causing some additional HTML elements to be added […]

Post author name/avatar not displayed in Facebook group posts

Due to privacy restrictions, it isn’t possible to get the author information of a post in a Facebook group unless that group member chooses to allow our app which was […]

Comments and/or thumbnails in the lightbox are not loading

This is usually due to either a security plugin or a setting on your web server that is blocking the plugin from accessing the files needed to load the comments […]

The font in my Facebook feed isn’t inherited from my website

Be default your Facebook feed should inherit the font from your website. If this isn’t the case then it’s possible that something in the theme is preventing this from happening. […]

The plugin’s CSS and JavaScript files aren’t being included in my page

If your Custom Facebook Feed appears to be unstyled or¬†none of the interactive elements in the feed are working (comments box isn’t opening, lightbox isn’t working, etc) then it’s most […]

I’m receiving an error message when trying to display my posts

Please refer to our Error Message Reference page for information on how to resolve common error messages.

The shortcode options aren’t working

The most common causes of this are: 1) There’s HTML tags within the shortcode which are preventing it from working correctly If you copied and pasted the shortcode into the […]

Uploading the plugin: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

The PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature error is usually displayed by WordPress as a result of one of three things: There’s an issue […]