Receiving a Facebook PPCA Error Notice

If you are receiving a “PPCA Error” notice then it means that this feed will stop updating after September 4, 2020, due to changes in the Facebook API. Please see […]

Unknown Error When Trying To Display Posts

If you are seeing an error message “Error: An unknown error has occurred.Type: OAuthException” this is due to a bug in Facebooks API related to retrieving comments. We have notified […]

My Facebook feed posts are not showing up, or all I can see is the Like box but no posts

There are a few common reasons why your feed might not be displaying. It’s recommended to go through the following checks before requesting support… 1) You’re trying to display posts […]

Image not included when sharing post from Instagram to Facebook Feed

Update: This issue should be fixed in v3.9 of the Custom Facebook Feed Pro WordPress plugin If you are sharing a post from your Instagram account to your Facebook page […]

Old – Images are not displaying in the feed.

Possible Causes: Possible Cause #1 – The Free version of the plugin is still installed and activated. You can quickly check this by going to your¬†WordPress Dashboard – Plugins and […]

My license key won’t activate

If you’re unable to activate your license key on your website then there could be a few reasons why. Contents: 1. Incorrect License Key 2. Exceeded Website Activation Limit 3. […]

No Facebook posts displayed – unable to connect to Facebook API

If you’re not seeing any Facebook posts in your feed then the issue may be that your website isn’t currently able to connect to Facebook’s API. You can check this […]

My Facebook feed appears to have stopped updating, or some posts are missing

If your Facebook feed isn’t updating then it could be due to one of the following reasons: 1) Posts are shared to your Facebook Page from a user’s Personal Profile […]

The formatting of my Facebook feed is incorrect or messed up

There could be a number of causes for this: 1) The plugin’s CSS file is not being loaded into your page. You can check this by right clicking on your […]

The popup lightbox doesn’t display photos and displays a thin line instead

The most common reason for this is that either your theme or another plugin is replacing the lightbox photo with a 1×1 pixel placeholder image. This is most common with […]