Docs    Facebook    Troubleshooting

Images are not displaying in the feed.

Possible Causes:


Possible Cause #1 – The Free version of the plugin is still installed and activated.

You can quickly check this by going to your WordPress Dashboard > Plugins to see if you are still using the Free version called Smash Balloon Instagram Feed or Smash Balloon Social Post Feed, which does not display images. Instructions and guidance to set up the plugin can be found here.


Possible Cause #2 – The plugin’s setting has been set to not show “media”.

Plugin Version 4.0 and above

Check it by going to Facebook Feed > All Feeds > Edit > Posts > Edit Individual Elements > Photos/Videos. Ensure the box is checked and click Save.

Below Plugin Version 4.0

Facebook Feed > Customize > Post Layout > Show/Hide > Photos and Videos


Possible Cause #3 – The image(s) are being shared from a restricted Facebook account.

Go here for more information regarding “account restrictions”.


Possible Cause #4 – The “Site Accelerator” feature of the Jetpack plugin is enabled.

You can learn more about that feature here. Deactivating that feature in the plugin may resolve the issue. You can also check the above link for further troubleshooting steps.


Possible Cause #5 – The “Lazy Load” feature of the Jetpack plugin is enabled.

Lazy Load plugins can interfere with the way our plugin displays images in the feed. If you’re using the Jetpack plugin then you can disable Lazy Loading in the following location: Navigate to Jetpack > Settings > Performance. Scroll to the Performance and Speed section. Click the toggle to activate or deactivate Lazy loading for images.


Possible Cause #6 – An add-on or extension you have installed in your web browser (often Firefox) is blocking the photos being loaded from Facebook.

Try checking to see whether you have any add-ons or extensions installed in your browser and if so, try disabling them to see whether that solves the problem.

Above Plugin Version 4.0

You can also ensure that you do not have Optimize Images disabled in the plugin under Facebook Feed > Settings > Advanced > Optimize Images. With this enabled the plugin will display locally resized images from your server, solving most issues with Ad & Privacy blocking extensions.


Possible Cause #7 – You are browsing using Firefox’s “Private Browsing” mode and have “Tracking Protection” enabled in the settings, and/or the Firefox Facebook Container feature is blocking content from Facebook.

You may need to disable this as it blocks some Facebook images. If you want Firefox to display content from Facebook, you will also need to add the page to the Facebook Container feature in the top right of the browser window.

Above Plugin Version 4.0

You can also ensure that you do not have Optimize Images disabled in the plugin under Facebook Feed > Settings > Advanced > Optimize Images. With this enabled the plugin will display locally resized images from your server, solving most issues with Ad & Privacy blocking extensions.


Below Version 4.0

Possible Cause #8 – The feed’s shortcode has been set to exclude=”media”.

Example: 

exclude=media"}">Comments Box SVG iconsUsed for the like, share, comment, and reaction icons

2 weeks ago

Smash Balloon

🎬 Want to grow your Instagram presence?

With Instagram Feed Pro, you can easily create, customize, and embed Instagram posts on your website.

You can then engage your visitors and get tons of #instagram followers in no time.

Find out more about the easiest to use and most powerful Instagram feed plugin here:
... See MoreSee Less

Video image

Comment on Facebook

1 month ago

Smash Balloon

We kicked off our Smashing Summer Sale last week, and the response has been amazing!

So many business owners used the chance to get up to 65% off on Smash Balloon plans.

This sale ends TONIGHT. Now it's your turn to get the best social media feed plugins at a huge discount!

Water you waiting for? 🌊 Grab this deal while it's hot!

Click here to save BIG: smashballoon.com/sale/
... See MoreSee Less

We kicked off our Smashing Summer Sale last week, and the response has been amazing! 

So many business owners used the chance to get up to 65% off on Smash Balloon plans.

This sale ends TONIGHT. Now its your turn to get the best social media feed plugins at a huge discount!

Water you waiting for? 🌊 Grab this deal while its hot!

Click here to save BIG: http://smashballoon.com/sale/

3 months ago

Smash Balloon

We’re 9 years old! And what a 9 years it’s been. 5 plugins, over 1.75 million users, and over 5,000 5-star reviews! We couldn’t have come this far without you, and so to show our appreciation we’re running a huge sale for this week only: smashballoon.com/sale/

We’re offering 65% off our All Access Bundle which includes all of our popular plugins for Instagram, Facebook, Twitter, YouTube, and our fan-favorite Social Wall plugin which combines them all together.

We have tons of exciting updates in store for this year and we’re excited to share them with you soon. Here’s to another year continuing to serve you the best we can to help you reach your goals!
... See MoreSee Less

We’re 9 years old! And what a 9 years it’s been. 5 plugins, over 1.75 million users, and over 5,000 5-star reviews! We couldn’t have come this far without you, and so to show our appreciation we’re running a huge sale for this week only: https://smashballoon.com/sale/

We’re offering 65% off our All Access Bundle which includes all of our popular plugins for Instagram, Facebook, Twitter, YouTube, and our fan-favorite Social Wall plugin which combines them all together.

We have tons of exciting updates in store for this year and we’re excited to share them with you soon. Here’s to another year continuing to serve you the best we can to help you reach your goals!
Load more

support

Couldn’t find your answer in the docs?

Contact Support