If you receive an error message when trying to display your posts then you can use the table below to diagnose the issue and find the relevant solution.
|No error, just blank space||
|(#200) Permissions error
Error: Unsupported get request. Object with ID ‘1234567890’ does not exist, cannot be loaded due to missing permissions, or does not support this operation.
|(#12) fql is deprecated for versions v2.1 and higher||
|Error: No posts available for this Facebook ID||
|Error: Unsupported get request.
|Error: (#2) Service temporarily unavailable||
|Error: User Access Token required by Facebook||
|Error: An unknown error occurred
Error: An unexpected error has occurred. Please retry your request later.
|Error: (#803) Some of the aliases you requested do not exist:||
|Error: (#803) Cannot query users by their username||
|Error: Error validating access token: Session has expired on ____||
|Error: Invalid OAuth access token||
|Error: Server configuration issue||
|Error: (#4) Application request limit reached||
|Error validating application. Cannot get application info due to a system error.||
|Error: Unauthorized source IP address||
|Error: Please reduce the amount of data you’re asking for, then retry your request||
|Error: (#210) This call requires a Page access token||
|Error: Error validating Access Token. The session has been invalidated because the user changed their password of Facebook has changed the session for security reasons.
#1 – You may be using a Facebook ID from a personal profile
The easiest way to check whether you’re trying to display posts from a personal profile instead of a page or group is to view your page on Facebook and see whether you have ‘Friends’, ‘Likes’ or ‘Members’. Profiles have ‘Friends’, pages have ‘Likes’ and groups have ‘Members’. If you have ‘Friends’ then it’s not a page or a group, it’s a personal profile.
If you’re using the profile to represent a business, organization, product, public figure or something else other than yourself, then we’d advise converting your profile to a page per Facebook’s recommendation: http://www.facebook.com/help/175644189234902/, as there are many advantages to using pages over profiles. It is in fact against Facebook policies to use a profile to represent something other than yourself (see ‘Why should I convert my profile to a page’ in the link above).
Once you’ve converted to a page then the plugin will be able to retrieve and display all of your posts.
#2 – Your post limit might be set too low
Some posts are filtered out by the plugin as they aren’t useful, such as ‘__ commented on their own status’, or if you are choosing to only show certain post types. If the post limit isn’t high enough then there may not be any relevant posts to display.
Try increasing the post limit on the plugin’s Settings page to be 10-15 higher than the number of posts you are trying to display. The maximum post limit varies depending on how much data is associated with your posts, but it’s usually around 100.
#3 – Your Facebook page may have restrictions on it
The feed you’re trying to display has to be a publicly accessible page or an open group. If your page has any restrictions on it (age or location) then it means that users are forced to sign into Facebook in order to view your page. This isn’t desirable for most pages as it means that it isn’t accessible by people who don’t have a Facebook account and that your page can’t be crawled and indexed by search engines.
An easy way to determine whether your page is set to public is to make sure you’re signed out of your Facebook account and then try to visit your page. If Facebook forces you to sign in to view your page then it has a restriction on it.
You can remove any restrictions by logging into your Facebook account and going to the Settings for your page. You can then remove any Country Restrictions and Age restrictions (see screenshot). Once removed this will allow the Custom Facebook Feed plugin to access and display your posts.
#4 – Your Facebook group may be closed or private
See this FAQ for information about displaying content from Facebook groups.
#5 – Your Facebook page or group may not have any posts in it
If your page or group is fairly new then it may not actually have an eligible posts that the plugin can display. Notifications such as ‘__ changed the cover photo’ or ‘__ created a group’ are filtered out and aren’t displayed.
Try creating a new post on your page or in your group and then viewing the plugin’s feed again.
#6 – Your Facebook page might not be published
When creating a new Facebook page it isn’t actually published publicly until you click ‘Publish’ at the top of your page. If it isn’t published then the plugin isn’t able to retrieve your posts.
Check the top of your page to see whether there is a ‘Publish my page’ or similar button.
#7 – The Facebook page or group ID you’re using is not correct or invalid
Follow the directions on this page carefully to ensure that you’re using the correct Facebook ID.
#8 – Your Access Token is either incorrect, invalid or expired
If you’re using your own Access Token then the easiest way to check whether it works is to test it on the Demo page. Simply check the option which says ‘Test my Access Token’ and paste it in to see whether or not it’s valid. There’s no need to set a Page ID when testing as it will just use the default Page ID which is hard coded into the demo. If you don’t see any posts then your Access Token isn’t valid.
You don’t actually need your own Access Token in order to use the plugin, so try unchecking the Use my own Access Token setting and just using the token that’s built into the plugin.
#9 – A PHP setting needs to be enabled on your server
In order to retrieve your posts from Facebook the plugin requires a few basic PHP modules which are enabled on the majority of web servers by default. If these are disabled on your web server then it may be the cause of the problem. You can check this by going to the plugin’s Settings page, clicking on the Support tab and then scrolling down to your System Info section. In the section labeled ## SITE/SERVER INFO: ## you should see the three items highlighted below.
If JSON is marked as No, then this means that JSON isn’t running on your website server. You should contact your web host to request that they turn this on as it is required in order to use this plugin and many others.
If both PHP allow_url_fopen and PHP cURL are marked as No then it means that both of these PHP extensions are disabled in your server’s php.ini file. If you are familiar with editing this file then you can enable one or both of them yourself, otherwise it’s recommended that you contact your web host and request that they enable one or both of these extensions on your server.
If only one of either PHP allow_url_fopen or PHP cURL is marked as No then the plugin should still function as expected.
PHP Standalone Version
In the PHP Standalone version you need to open the fbfeed-settings.php file and uncomment the line at the bottom of the file which says // cff_system_info();. Once this line is uncommented then it will call the cff_system_info function which displays your system info at the top of your webpage when you view the feed:
#10 – A server security setting may be blocking your site from connecting to Facebook’s API
If you’ve gone through the troubleshooting steps above and your Facebook Page ID works in the demo then there may be an issue with your site connecting to the Facebook API. This is usually caused by a security setting on your website’s server and can be remedied by your hosting support team. Please see this FAQ for more information and steps on how to solve this.
#11 – You may be requesting too many posts
If you request too much data from Facebook’s API then it will occasionally send back an ‘unknown error’ message. Facebook has certain limitations on it’s API and doesn’t allow you to retrieve too much data in one request and put too much load on their servers.
If you’re requesting a high number of posts or have the post limit set very high then try reducing the post limit. You can do this via the ‘Change the Post Limit’ setting on the plugin’s Settings page.
#12 – Facebook’s API may be temporarily down
Facebook’s API may be unreachable temporarily. Try waiting a few minutes and then trying again. You can clear the plugin cache and force the plugin to check the Facebook API again by clicking the ‘Save Changes’ button on the plugin’s Settings page.
#13 – Facebook Access Token issue
The Facebook Access Token built into the plugin may have reached it’s temporary API request limit. This is usually a temporary issue.
Please note: This is currently a known issue in versions 2.3.1 and below of the Pro version of the Custom Facebook Feed WordPress plugin. If you’re experiencing this issue then please update the plugin to the latest version manually by following the directions here.
#14 – Unauthorized source IP address
This error message means that your web server’s IP address has been blacklisted by Facebook, most likely because someone else using the same IP address has violated the Facebook Terms of Service. If you’re on a budget web hosting plan then you most likely share your web server with hundreds, if not thousands, of other websites. As you all share the same IP address then if one of those website’s has the IP address blacklisted/blocked by Facebook then all of the websites on the server are also blocked. The only way around this is to contact your web hosting company and ask them to either change your IP address or move you to a different web server.
#15 – Access Token expired
Either the “User” or “Page” Access Token you are using has expired. To get a new User Access Token simply enter your existing User Access Token, your App ID and your App Secret into the fields at the bottom of this page. You can find your Facebook App information by logging into the Facebook Developers site using your Facebook user login information.
To get a new “Page” Access Token follow the directions on this page: https://smashballoon.com/custom-facebook-feed/page-token/
#16 – Post limit set too high
The Facebook API doesn’t like it when too much data is requested in one go. If you have the number of posts or post limit setting set too high then it may be causing a Facebook API error and returning no posts. If the number of posts or your post limit is 100 or more, try reducing it to see whether posts then appear. Please note, that if you’re adjusting the ‘limit’ setting directly in the shortcode then you may need to click ‘Save Changes’ on the plugin’s Settings page in order to clear the plugin cache and check Facebook for new posts.
#17 – Request method issue
Due to server configuration or security settings it’s possible that the request method that the plugin uses to retrieve your posts is failing either permanently or sporadically. If this is the case then usually the plugin will fall back to using an alternative method, but on some rare occasions this isn’t the case. You can try manually changing the request method used in the plugin to see whether this fixes the problem. To do this use the setting in the following location: Facebook Feed > Customize > Misc > Misc Settings > Request Method. After changing the method you may need to click ‘Save Changes’ on the plugin’s main Settings page (where you set your Facebook ID) which then forces the plugin cache to clear.
#18 – User Access Token required
Facebook recently increased the restrictions on group events which means that a “User” Access Token is now needed in order to display them. You can obtain a User Access Token by following the directions on this page. It involves setting up a Facebook “App” and then using that information to obtain your extended User Access Token at the bottom of the page.
We apologize for the inconvenience, Facebook changes are out of our control but we’ve done our best to find a workable solution. We’ve put together step-by-step directions at the link above but are always happy to help if you have any questions or issues along the way.
#19 – Plugin update required
Facebook deprecated version 2.0 of their API on August 8th, 2016, which affected certain parts of the plugin. To fix this, simply update the plugin to version 2.6.8 or higher. If you’re having trouble updating the plugin then please refer to this FAQ. You can also update the plugin manually by following these directions.
#20 – Missing Permissions
The Access Token you are using (or the ones built into the plugin) don’t have permission to access this data. This may be because of the following reasons:
1) You are trying to display content from a Facebook Group, which is unfortunately no longer possible
2) You’re using an incorrect Page ID. Please see this page for directions on how to obtain your Facebook Page ID.
If you’re still having trouble displaying your posts after trying the common issues above then please contact support for assistance.