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One of my emails, in a back and forth to this company, to ask questions about a product, before I actually buy it. The absurdity? By now, it would have been far easer just to … errr. call me. Welcome to tech sales in the new generation: First tip? Banish the "I am sorry you feel that way" from your lexicon. You sound like Verizon customer service. Not the highly educated individual I presume I am dealing with. That is the perfect passive aggressive non answer that is all the rage in the '20s.. You aren't really apologizing, you just feel badly that in some form, i may feel hurt. I haven't purchased your product. As a self-employed journalist, for whom budget decisions always loom large, i avoid purchases from companies that are incapable of basic human interaction Let's see how this movie goes: I email you a few questions, you respond. That immediately triggers follow up questions, which I in turn ask of you. A Day or so later, we may have resolution. Or, 5 min of actually engaging in a back & forth, and you get a credit card. Sadly, tech companies are far more enamored of the method of information delivery, than results. I'm sure many deal with your company, based on the absence of any alternative. What would be a far more interesting analysis? How many consumers simply, when met with this "form of communication", simply walked away. BTW, my hosting provider, Blue Host, has actual trained sales people on the line.(Gasp! How positively 1990's of them!) As a result of exactly two brief (verbal) conversations, I have purchased a hosting package, as well as paid support.

So I've got a beef to settle with you chaps. I DO NOT see any option in my SB account profile to disable automatic renewals. I find this highly annoying and bordering on hustling and forcing a customer to make a payment. I have had to inform my bank to blacklist YOUR company is any attempt is made to do an auto deduction

I'm an existing customer with an All Access bundle. can I get 65% off renewal? it's due on the 29th March

Broke my feed. Shows my photo, bio and follow button but no actual images. Just a blank area. It was working fine for months before this!

its not showing any pictures with the new update using the divi theme builder did all that it says to do on your knowledge base.

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