Support

What can we help you with?

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What can we help you with? *

Have an issue with something non technical like Account or Billing? Use our General enquiries form

Can’t set up or update a Photo Feed

On Friday May 24, 2024, the Meta API stopped providing data from a page’s photo page. As such, you will not be able to set up or update a photo feed until Meta has resolved this API issue. We are working on having this resolved as soon as possible, however as we are working with a third-party API we can not provide an estimated time for this issue to be resolved. Once Meta has resolved the issue, your feeds will automatically start updating again. Thank you for your understanding.

Known issue: Twitter set up or update issues.

July, 2024:With constant changes on Twitter/X’s end we know some of our users have experienced problems with getting their feeds to update. We are continuing to address these issues and are continuing to make our feed updating system more reliable.

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Which plugin version are you using? *

Pro
Free

License key

Pro License Key

License Type (hidden)

Reads license API response and sets whether it’s priority support or not

Are you using the latest version?

View the plugin version number on your WordPress Plugins page. Find the current latest version numbers here:

Yes
No

Updating the plugin to the latest version will solve most common problems. Please try updating the plugin to the latest version before submitting a support ticket.

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What is this regarding?

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What kind of issue are you having?

If you’re receiving an error message then we have solutions for all common error messages on this page: Error Message Reference.

Important: Most API errors can be fixed by simply reconnecting your Facebook source in the plugin. If you’re using V4 of the plugin, go to Facebook Feed > Settings in the WordPress plugin and click “Add Source“. Connect to Facebook again and select the source you want to reconnect.

If you’re having an issue with your Access Token then this can usually be fixed by reconnecting your Facebook source in the plugin. If you’re using V4 of the plugin, go to Facebook Feed > Settings in the WordPress plugin and click “Add Source“. Connect to Facebook again and select the source you want to reconnect.

If you’re receiving an API error message then we have solutions for all common error messages on this page: Error Message Reference.

Events from a Facebook “Page” are not being displayed
It is only possible to display events from a Facebook “Page” if you are using a Page Access Token from your own Facebook developer app. You can not display events from a Page by using an Access Token obtained using the button within our plugin. This is only possible with Groups. To set up your own Facebook app and retrieve a token please follow these directions.

Some events are missing
It is only possible to display events from your Facebook page which you are a host of. If you have added an event to your page from someone else’s page and you are not a host of the event then it cannot be displayed. The only solutions for this are to either repost the event as your own, or ask the event owner to add you as a co-host.

Due to Facebook API changes previous events are no longer available. In the Pro version 4.5.1 and higher we have a new workaround to be able to display future events. You will require an additional “iCal URL”. For information on how to find this, please see our documentation here.

Due to a recent Facebook bug some users have reported an issue with photo or video feeds not displaying. To resolve this issue please obtain a new Access Token by using the “Log in and get my Access Token” button on the plugin’s Settings page.

If that doesn’t fix the issue, then you may need to reauthorize our plugin app. To do this, please follow the directions here.

There are a few reasons why this might be happening. Please see this FAQ for the common reasons and potential solutions.

We have step-by-step directions for how to set up the plugin at the following links:
– Setting up the WordPress plugin
– Setting up the PHP Standalone version
– Displaying Events
– Displaying Photos
– Displaying Albums
– Displaying Videos

Click here for more helpful links.

We have a selection of FAQs and code snippets to help with customizing the plugin here.

For help displaying a specific post type, please refer to the following links:
– Displaying Events
– Displaying Photos
– Displaying Albums
– Displaying Videos

Facebook places some limitations on displaying Group feeds. Please see here for more information.

For more information on how to display a Group feed, please see here.

Have you tried searching for your issue in our Support Section? We have lots of helpful articles and solutions for common (and not so common) issues!

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What kind of issue are you having?

If you’re receiving an error message then we have solutions for all common error messages on this page: Error Message Reference.

What type of feed is it?

Error: “There is no connected account for the user”
Please see here for directions on resolving this issue.

Another error message
If you are receiving another error message then please see here for how to resolve it.

No error, just an empty feed
First, try reconnecting your Instagram account to ensure there isn’t an issue with the connection. You can do this by going to the following setting in the plugin: Instagram Feed > Settings > Manage Sources > + Add Source. If this doesn’t fix the issue then please see here for other solutions.

Error message
If you are receiving an error message above your feed or in your WordPress admin then please see here for how to resolve it.

No error, just an empty feed
First, try reconnecting your Instagram account to ensure there isn’t an issue with the connection. You can do this by going to the following setting in the plugin: Instagram Feed > Settings > Manage Sources > + Add Source. If this doesn’t fix the issue then please see here for other solutions.

Error message
If you are receiving an error message above your feed or in your WordPress admin then please see here for how to resolve it.

No error, just an empty feed
First, try reconnecting your Instagram account to ensure there isn’t an issue with the connection. You can do this by going to the following setting in the plugin: Instagram Feed > Settings > Manage Sources > + Add Source. If this doesn’t fix the issue then please see here for other solutions.

Videos missing
Please see this doc for help with this.

Posts missing from Hashtag feed
Please see this doc for help with this.

Other solutions
Please see this doc for other solutions to this issue.

Please see here for step-by-step setup directions with screenshots for setting up the plugin.

Please see here for solutions to performance issues.

Have you tried searching for your issue in our Support Section? We have lots of helpful articles and solutions for common (and not so common) issues!

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What kind of issue are you having?

If you’re receiving an error message then we have solutions for all common error messages on this page: Error Message Reference.

If your feed isn’t showing the latest Tweets then please see here for common solutions.

Please see here for common solutions.

Please see the following links for step-by-step setup directions:
– Pro version
– Pro version

Have you tried searching for your issue in our Support Section? We have lots of helpful articles and solutions for common (and not so common) issues!

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What kind of issue are you having?

If you’re receiving an error message then we have solutions for all common error messages on this page: Error Message Reference.

Please see here for help with YouTube Live Stream issues.

Please see here for help with single video 404 errors.

Please see here for a solution to this issue

Please see the following links for step-by-step setup directions:
– Pro version
– Pro version

Have you tried searching for your issue in our Support Section? We have lots of helpful articles and solutions for common (and not so common) issues!

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Updating the plugin: please see here for common issues.

License key activation: please see here for common issues.

Other helpful links:
– License Upgrades
– License Renewals
– Passwords, Account Access and Lockouts
– Ownership and Account Transfers
– Transfer license to another site
– Subscriptions

Helpful links:
– License Upgrades
– License Renewals
– Passwords, Account Access and Lockouts
– Ownership and Account Transfers
– Transfer license to another site
– Subscriptions

Subject *

Details

Feed URL

If available, please add a link to the specific page where the feed is added. If no feed is available, add the home page or intended location.

We greatly value your trust and the security of your data. However, in line with Meta’s data protection policies, we kindly request that you refrain from sharing your access token or any platform-related data with our support team.

Rest assured, your privacy is our top priority. To troubleshoot any API issues you might be facing, we will securely and confidentially address these concerns directly on your website. By doing so, we maintain the highest standards of data protection and ensure the safety of your information.

Plugin System Info

This helps us resolve any technical issues much faster

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Can’t set up or update a Photo Feed

Known issue: Twitter set up or update issues.

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