My Facebook feed posts are not showing up, or all I can see is the Like box but no posts

There are a few common reasons why your feed might not be displaying. It’s recommended to go through the following checks before requesting support… Known issue: On May 8th, 2018, […]

No Facebook posts displayed – unable to connect to Facebook API

If you’re not seeing any Facebook posts in your feed then the issue may be that your website isn’t currently able to connect to Facebook’s API. You can check this […]

My Facebook feed appears to have stopped updating, or some posts are missing

If your Facebook feed isn’t updating then it could be due to one of the following reasons: 1) Posts are shared to your Facebook Page from a user’s Personal Profile […]

The formatting of my Facebook feed is incorrect or messed up

There could be a number of causes for this: 1) The plugin’s CSS file is not being loaded into your page. You can check this by right clicking on your […]

The plugin’s CSS and JavaScript files aren’t being included in my page

If your Custom Facebook Feed appears to be unstyled or none of the interactive elements in the feed are working (comments box isn’t opening, lightbox isn’t working, etc) then it’s most […]

My Facebook group events aren’t being displayed

Due to sudden changes made by Facebook on April 4th, 2018, it is unfortunately no longer possible to display content from a Facebook Group. We apologize for any inconvenience this […]

I’m receiving an error message when trying to display my posts

Please refer to our Error Message Reference page for information on how to resolve common error messages.

I’m receiving ‘Attachment Unavailable’ below some of my Facebook group posts

Due to sudden changes made by Facebook on April 4th, 2018, it is unfortunately no longer possible to display content from a Facebook Group. We apologize for any inconvenience this […]

The shortcode options aren’t working

The most common causes of this are: 1) There’s HTML tags within the shortcode which are preventing it from working correctly If you copied and pasted the shortcode into the […]

Photos and avatar pictures aren’t showing up in my Facebook feed

The most common reason for this is that an add-on or extension you have installed in your web browser (often Firefox) is blocking the photos being loaded from Facebook. Try […]

My Facebook Feed page is loading slowly

There are a few different factors which could affect how quickly your Facebook feed loads. In version 3.0 of the plugin we’ve made the plugin faster and added some significant […]

Only a few of my posts are showing up, or I’m only getting “___ is now friends with ___” posts

This is usually because you’re trying to display posts from a personal Facebook profile. The plugin can only be used to display posts from a public Facebook page. The easiest way […]

Receiving a Facebook error: Unauthorized source IP address:

That error message means that your web server’s IP address has been blacklisted by Facebook, most likely because someone else using the same IP address has violated the Facebook Terms […]

The album cover photos from my Facebook group aren’t showing up

Due to sudden changes made by Facebook on April 4th, 2018, it is unfortunately no longer possible to display content from a Facebook Group. We apologize for any inconvenience this […]

There’s a large gap beneath the embedded videos in my feed

This is most likely because the WordPress theme you’re using has responsive video functionality built into it which is conflicting with the responsive video functionality built into the Custom Facebook […]

My Facebook event times are displaying incorrectly or using the wrong timezone

This may be because your web site has a different timezone setting applied than the timezone set on your events on Facebook. You can change the timezone used in the […]

The comments box and “Share” link don’t expand when I click them

There are two main reasons why this issue could be occurring: 1) The plugin’s JavaScript file isn’t being included in your page. If your WordPress theme is missing the WordPress […]

The Load More button isn’t working

There are a few reasons why this could be happening: 1) The plugin’s JavaScript file isn’t being included in your page. If your WordPress theme is missing the WordPress wp_footer function […]