Tag Archives: Troubleshooting
Instagram Connection Error – Error Connecting an Instagram Account
If you are unable to connect an account using the big blue button on the “Configure” tab or connect an account manually, you may be using an older version of […]
Some Instagram Business Pages aren’t listed after authorizing plugin
If you’re trying to connect an Instagram account using the “Business” option but some of the Instagram Business accounts are not listed then this is usually caused by previously selecting to […]
My Facebook feed posts are not showing up, or all I can see is the Like box but no posts
There are a few common reasons why your feed might not be displaying. It’s recommended to go through the following checks before requesting support… 1) You’re trying to display posts […]
Instagram Photos not Displaying in Firefox
This is most likely being caused by an add-on or extension, for example, the “Facebook Container” Extension made by Mozilla. As of version 5.0 of the Pro plugin and version […]
No Facebook posts displayed – unable to connect to Facebook API
If you’re not seeing any Facebook posts in your feed then the issue may be that your website isn’t currently able to connect to Facebook’s API. You can check this […]
My Facebook feed appears to have stopped updating, or some posts are missing
If your Facebook feed isn’t updating then it could be due to one of the following reasons: 1) Posts are shared to your Facebook Page from a user’s Personal Profile […]
The formatting of my Facebook feed is incorrect or messed up
There could be a number of causes for this: 1) The plugin’s CSS file is not being loaded into your page. You can check this by right clicking on your […]
The plugin’s CSS and JavaScript files aren’t being included in my page
If your Custom Facebook Feed appears to be unstyled or none of the interactive elements in the feed are working (comments box isn’t opening, lightbox isn’t working, etc) then it’s most […]
I’m receiving an error message when trying to display my posts
Please refer to our Error Message Reference page for information on how to resolve common error messages.
The shortcode options aren’t working
The most common causes of this are: 1) There’s HTML tags within the shortcode which are preventing it from working correctly If you copied and pasted the shortcode into the […]
Photos and avatar pictures aren’t showing up in my Facebook feed
The most common reason for this is that an add-on or extension you have installed in your web browser (often Firefox) is blocking the photos being loaded from Facebook. Try […]
My Facebook Feed page is loading slowly
There are a few different factors which could affect how quickly your Facebook feed loads. In version 3.0 of the plugin we’ve made the plugin faster and added some significant […]
Only a few of my posts are showing up, or I’m only getting “___ is now friends with ___” posts
This is usually because you’re trying to display posts from a personal Facebook profile. The plugin can only be used to display posts from a public Facebook page. The easiest way […]
Receiving a Facebook error: Unauthorized source IP address:
That error message means that your web server’s IP address has been blacklisted by Facebook, most likely because someone else using the same IP address has violated the Facebook Terms […]
There’s a large gap beneath the embedded videos in my feed
This is most likely because the WordPress theme you’re using has responsive video functionality built into it which is conflicting with the responsive video functionality built into the Custom Facebook […]
My Facebook event times are displaying incorrectly or using the wrong timezone
This may be because your web site has a different timezone setting applied than the timezone set on your events on Facebook. You can change the timezone used in the […]
The comments box and “Share” link don’t expand when I click them
There are two main reasons why this issue could be occurring: 1) The plugin’s JavaScript file isn’t being included in your page. If your WordPress theme is missing the WordPress […]
The Load More button isn’t working
There are a few reasons why this could be happening: 1) The plugin’s JavaScript file isn’t being included in your page. If your WordPress theme is missing the WordPress wp_footer function […]