Tag Archives: Troubleshooting
Instagram Connection Error – Error Connecting an Instagram Account
If you are unable to connect an account using the big blue button on the “Configure” tab or connect an account manually, you may be using an older version of […]
Some Instagram Business Pages aren’t listed after authorizing plugin
If you’re trying to connect an Instagram account using the “Business” option but some of the Instagram Business accounts are not listed then this is usually caused by previously selecting to […]
My Facebook feed posts are not showing up, or all I can see is the Like box but no posts
There are a few common reasons why your feed might not be displaying. It’s recommended to go through the following checks before requesting support… 1) You’re trying to display posts […]
Instagram Photos not Displaying in Firefox
This is most likely being caused by an add-on or extension, for example, the “Facebook Container” Extension made by Mozilla. As of version 5.0 of the Pro plugin and version […]
No Facebook posts displayed – unable to connect to Facebook API
If you’re not seeing any Facebook posts in your feed then the issue may be that your website isn’t currently able to connect to Facebook’s API. You can check this […]
My Facebook feed appears to have stopped updating, or some posts are missing
If your Facebook feed isn’t updating then it could be due to one of the following reasons: 1) Posts are shared to your Facebook Page from a user’s Personal Profile […]
The formatting of my Facebook feed is incorrect or messed up
There could be a number of causes for this: 1) The plugin’s CSS file is not being loaded into your page. You can check this by right clicking on your […]
The plugin’s CSS and JavaScript files aren’t being included in my page
If your Custom Facebook Feed appears to be unstyled or none of the interactive elements in the feed are working (comments box isn’t opening, lightbox isn’t working, etc) then it’s most […]
I’m receiving an error message when trying to display my posts
Please refer to our Error Message Reference page for information on how to resolve common error messages.
The shortcode options aren’t working
The most common causes of this are: 1) There’s HTML tags within the shortcode which are preventing it from working correctly If you copied and pasted the shortcode into the […]