Reviews Feed Error Message Reference

To get reviews from Google, you’ll need to set up billing for the project you created. To enable billing, you can visit this page https://console.cloud.google.com/billing/enable?project=YOUR_PROJECT_ID

Learn more at https://developers.google.com/maps/gmp-get-started

Your Google API key is not valid.

Solution:
When you receive this error, it means that you have added a Google API key in the plugin settings, but the API key is not valid. Please ensure that you have created the API key using the steps in this guide: Creating a Google API Key.

If you still get this error after you set up an API key with our guide, please edit your key in the Google Cloud console and check that there are no restrictions set on your key. You may also need to double-check that the required Places API was added to the Enabled APIs and Services section during the setup process of your key.

You can also try creating a new API key in a new project using our guide above if your key still does not work after these troubleshooting steps.

If you see this error while you are adding your Google Place ID, a common cause for this is the Google listing for your business not having a physical address set. For more details see this article.

This means the API key you are using isn’t valid. You’ll need to double-check that this is a valid API key. To do so, you can follow this guide: Creating a Yelp API Key.

This means that the business ID you entered was not valid, please check that you are entering a valid business ID.

This means the place ID is not valid or isn’t attached to a public business. You should double-check what URL is being used when connecting the source.

This means that the API key is invalid or no longer authorized. You’ll need to make sure that the API key is authorized and up to date.

The Access Token you are using is not from an admin of the Facebook page.  See here for directions.

You may be requesting too many posts

If you request too much data from Facebook’s API then it will occasionally send back an ‘unknown error’ message. Facebook has certain limitations on its API and doesn’t allow you to retrieve too much data in one request and put too much load on their servers.

Facebook’s API may have a temporary issue

Facebook’s API may be unreachable temporarily. Try waiting a few minutes and then trying again. You can clear the plugin cache and force the plugin to check the Facebook API again by going to Reviews Feed > Settings > Feeds > click Clear All Caches.

You need to obtain an Access Token

Facebook may have made a platform change that caused an issue with our plugin connecting to their API. To fix this issue, set up a new feed or edit an existing feed’s sources under Reviews Feed > All Feeds > click Edit for the relevant feed > Settings > Sources > Change and follow the connection process.

Facebook’s API may be temporarily down

Facebook’s API may be unreachable temporarily. Try waiting a few minutes and then trying again. You can clear the plugin cache and force the plugin to check the Facebook API again by going to Reviews Feed > Settings > Feeds > click Clear All Caches.

Your Access Token has become invalid due to changing the password on your account.

To solve this you’d need to reconnect your account to refresh the source. Edit an existing feed’s sources under Reviews Feed > All Feeds > click Edit for the relevant feed > Settings > Sources > Change and follow the connection process. This will then provide you with your own Access Token.