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Would you like to know when your Instagram feed stops showing new posts?
In this guide, we’ll walk you through the alerts Instagram Feed sends when your feed stops updating and what to do when you get one. All you need is Instagram Feed and a connected Instagram account.
Requirements: These alerts require Instagram Feed version 6.13.0 or higher. They’re included in both the free and paid versions.
Before you get started, make sure Instagram Feed is installed and activated on your WordPress site. If you’re using the free version, see our guide on setting up the free Instagram Feed plugin.
Instagram Feed keeps a saved copy of your feed’s posts. If it can’t get new posts from Instagram, it shows visitors that saved copy. Since your feed keeps showing posts and your site looks normal, the alerts let you know when this happens.
Here is what we will cover:
- Reading the Feed Update Notice
- Checking Your Feed Connection
- Getting the Weekly Email Report
- Frequently Asked Questions
Reading the Feed Update Notice
To get started, we’ll look at the alert you’ll see while you’re logged in to your site.
When Instagram Feed can’t get new posts from Instagram for 7 days, a notice appears at the top of your WordPress admin pages. It tells you how many days your feed hasn’t updated. The most common cause is a problem with the connection to Instagram.
If the feed still isn’t updating after 21 days, the notice changes to a more urgent message.
When more than one feed is affected, the notice also says how many.
Checking Your Feed Connection
To find out what’s wrong, click Check my feed connection in the notice.
This opens the Instagram Feed settings.
In the Manage Sources section, check your connected Instagram account.
If your account is marked Source Invalid, reconnect it.
For step-by-step help, see our guide on reconnecting an invalid Instagram source.
If your account looks fine, see our Instagram API error message reference for other causes.
Once your feed gets new posts from Instagram again, the notice goes away on its own.
Getting the Weekly Email Report
Instagram Feed can also email you a weekly report when one of your feeds has a problem. This includes feeds that have been showing their saved copy for 7 days or more. Unlike the notice, the email reaches you even when you’re not logged in to WordPress.
The report is on by default and goes out once a week to your site’s admin email address.
If that isn’t an inbox you check often, you can send the report to a different address.
To check your report settings, go to Instagram Feed » Settings. Then, click the Advanced tab.
On this tab, the Feed Issue Email Reports toggle must be on for Instagram Feed to send the report.
To change who gets it, edit the email addresses in the field below the report day. Separate each address with a comma.
When you’re done, click Save Changes.
Instagram Feed only sends the report when a feed has a problem. For a feed that’s showing its saved copy, the report says how many days it hasn’t been able to get new posts from Instagram.
If your feed also has a connection error, the report says it can’t connect to Instagram instead.
The email links to your Instagram Feed settings.
From there, follow the steps in Checking Your Feed Connection.
That’s it! You now know how Instagram Feed alerts you when your feed stops updating and what to do when you get an alert. Next, take a look at our guide on why a feed can update slowly or not at all.
Frequently Asked Questions
Below, we’ve answered some of the most common questions about Instagram Feed’s feed update alerts.
Why does my feed look normal if it isn’t updating?
While Instagram Feed can’t get new posts, it shows visitors the saved copy of your feed. Your feed keeps showing posts. New posts from Instagram won’t appear until the connection is fixed.
Can I dismiss the notice?
Yes. In the top-right corner of the notice, click the X. This only hides it for you.
If the feed still isn’t updating after 21 days, the urgent notice appears, even if you dismissed the first one. If you dismiss the urgent notice, it comes back within a week as long as your feed still isn’t updating.
Will the notice go away on its own?
Yes. Once your feed gets new posts from Instagram again, the notice goes away.
Your feed checks Instagram for new posts on a schedule, every 12 hours by default. After you reconnect your account, the notice can stay until the next check.
To have your feed check right away, go to Instagram Feed » Settings. Then, click the Feeds tab. Next, click Clear All Caches. After that, visit a page that shows your feed.
Who can see the notice?
Only users who can manage your site’s settings, such as administrators.
Do I need to reconnect when Instagram limits my site’s requests?
No. When Instagram temporarily limits requests, your feed keeps showing its saved posts. It tries again on its own once the limit clears.
Why didn’t I get the email report?
Instagram Feed only sends the report when a feed has a problem. In a week with no problems, there’s no report.
Emails sent from your website can also end up in spam or get blocked. See our guide on what to do when the email report isn’t in your inbox.
For step-by-step help fixing your site’s emails, see How to Fix WordPress Not Sending Email Issue.
Can I send the report to more than one person?
Yes. In the email field of the Feed Issue Email Reports setting, enter each address separated by a comma.
How do I stop getting the email report?
In your WordPress dashboard, go to Instagram Feed » Settings. Then, click the Advanced tab. Next, turn off the Feed Issue Email Reports toggle. When you’re done, click Save Changes.
The notice at the top of your WordPress admin pages still appears when a feed stops updating.
