TikTok Feeds Error Message Reference

A reference table of TikTok Feeds error messages and how to fix each one, starting with the 403 error on missing images.

Would you like to find out why your TikTok feed shows an error message and how to clear it?

In this guide, we’ll walk you through the messages you may see in your feed or while you use the plugin. For each one, you’ll see what causes it and the steps that clear it. All you need is access to your WordPress dashboard.

Before you get started, make sure TikTok Feeds Pro is installed and activated on your WordPress site.

• Error: No feed with the ID found
• Error: No sources available for this feed
• Error: Invalid Access Token
• Source Error: This is a saved backup feed
• Error: No posts found
• Error 403: Images are not showing in the feed
• Error 404: Failed to load resource
• Connection Error: Cannot add source
• Error: Something is wrong. Please try again later
• Error: Unauthorized
• Connection Error: License activation
• Missing Feature or Upgrade Popup
• Frequently Asked Questions

Error: No feed with the ID found

This message means the shortcode on your page points to a feed that doesn’t exist. For example, the feed was deleted, or the ID in the shortcode has a typo.

The message reads “No feed with the ID 999 found”, with your number in place of 999. Below it, you’ll see “Please go to TikTok Feeds settings page to create a feed.”

Solution: Go to TikTok Feeds » All Feeds in your WordPress dashboard. Then copy the shortcode of the feed you want and paste it in place of the old one. If you haven’t made a feed yet, follow our guide to creating a TikTok feed.

Error: No sources available for this feed

This message means the feed has no source, which is the TikTok account the feed pulls its videos from. Below it, the plugin adds that you need to add sources for the feed to use. A feed with no source also shows “No posts found” under this message.

Solution: Connect a TikTok account first. Go to TikTok Feeds » Settings in your WordPress dashboard and stay on the General tab. In Manage Sources, click Add Source and follow the steps to connect your account.

On a site with no source, the box shows the message “Looks like you have not added any source.”

Next, open your feed in the editor and go to the Settings tab. Then open Sources and choose your account. Our feed setup guide walks through this.

Error: Invalid Access Token

The full message reads “Invalid Access Token. Please reconnect the source.” It means the saved connection for your account is no longer valid. Below the message, the plugin says to go to the TikTok Feeds settings page to reconnect the source.

Solution: Go to TikTok Feeds » Settings and stay on the General tab. In Manage Sources, a source that needs attention shows Source Invalid with a Reconnect button. Next, click Reconnect and follow the steps to connect your account again.

Source Error: This is a saved backup feed

This message appears together with “Source Error.” and reads “This is a saved backup feed. Please try reconnecting the source.” It means the plugin hit a problem with your source.

The plugin is showing the last saved copy of your feed instead of fresh videos. Your visitors still see the saved videos.

Solution: Reconnect the source with the steps in Error: Invalid Access Token. If the feed also stops showing your newest videos, see our guide for when your feed is not updating.

Error: No posts found

This message means the plugin found no videos to show. Its second line tells you why. It can read one of these:

• “There were no posts that fit your filters. Please check your filters and try again.” Your feed’s filters are hiding every video. To fix it, edit your feed and change its filters so some of your videos match.
• “There were no posts found for the sources selected. Please make sure there are posts for the sources added and try again.” The sources on the feed have no videos to show.
• “There is no saved backup feed. Please try reconnecting the source.” The plugin has no saved copy to fall back on. To fix it, reconnect the source with the steps in Error: Invalid Access Token.

Solution: First, check that the right source is connected. Go to TikTok Feeds » Settings and look in Manage Sources on the General tab. Then open your feed in the editor, go to the Settings tab, and confirm that source is chosen under Sources.

If the message stays, clear the plugin’s saved copies. To do this, go to TikTok Feeds » Settings and click the Feeds tab.

Then, in the Caching section, click Clear All Caches. Once you do, clear any caching plugin or host cache on your site and check the page again.

See How to Clear Your Cache in WordPress for a step-by-step guide.

If you are sure the right source is connected and the account has videos, contact our support team.

Error 403: Images are not showing in the feed

Your TikTok video thumbnails may not show while your browser’s developer console lists 403 errors. A conflict with an image optimization plugin or feature may be the cause. A problem with the PHP image library on your server (Imagick or GD) may also play a part.

Solution: Start by clearing the images the plugin saved so it can make them again.

To do this, go to TikTok Feeds » Settings and click the Advanced tab. Next to Optimize Images, click Reset. A message confirms the images were cleared.

Then clear any caching plugin on your site. If the thumbnails still don’t show, check your server for problems with the Imagick (ImageMagick) or GD PHP library. Also check for any plugin that optimizes images. Your host can help with the server side.

Error 404: Failed to load resource

If you can’t open the plugin’s pages, such as All Feeds or Settings, try the steps below.

Solution: Your WordPress database user must have all permissions set correctly. Then deactivate the plugin and activate it again, which sets up its database tables again. If the problem remains, contact our support team.

Connection Error: Cannot add source

This happens when adding a source doesn’t work. For example, you aren’t sent back to the plugin settings after connecting. In the plugin, a failed connection shows “Failed to connect TikTok account” followed by the reason.

Solutions:

• Temporarily turn off your other plugins, especially any that redirect URLs, and try again.
• Try connecting in another browser, or in an Incognito or Private window.
• If you have another TikTok account, try connecting that one.

Error: Something is wrong. Please try again later

You may see this message while connecting your TikTok account. It means something went wrong during the connection, and the message doesn’t say why.

Solutions: Try these in order.

1. Update TikTok Feeds Pro to the latest version.
2. Clear your browser’s cache, or try connecting in an Incognito or Private window.
3. Log out of TikTok in your browser first, then try connecting again.

If the message keeps appearing, contact our support team.

Error: Unauthorized

This message most often shows up after you move a site to a new domain or from a staging site to your live site. Each site registers with our connection service under its own address. After a move, the saved registration may no longer match your site’s address.

Solution: Clear the plugin’s saved data so the site registers again. To do this, go to TikTok Feeds » Settings and click the Feeds tab. Then click Clear All Caches, as shown in Error: No posts found.

This also empties the saved registration. The plugin registers your site again on its next request to our connection service.

Then reconnect your account. In Manage Sources on the General tab, click Reconnect next to your source, or add the source again with Add Source.

Connection Error: License activation

If your license key won’t activate, follow our guide on license keys that won’t activate.

Next, go to TikTok Feeds » Settings and stay on the General tab. In the License Key box, click Recheck License to check what our store has on file for your license.

Missing Feature or Upgrade Popup

If a popup asks you to upgrade to a higher license level, first confirm that your license includes the feature. Compare your license level (Basic, Plus or Elite) with our TikTok Feeds pricing page.

If your license includes the feature, go to TikTok Feeds » Settings and stay on the General tab. In the License Key box, click Recheck License to check your license with our store.

If the feature is still missing, contact our support team.

That’s it! You now know what each TikTok Feeds error message means and how to clear it.

To fix a feed that shows old videos instead of an error, see our guide for when your feed is not updating.

Frequently Asked Questions

Below, we’ve answered some of the most common questions about TikTok Feeds error messages.