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Why a TikTok feed stops updating, starting with caching on your site or server showing an older copy of the feed.
Would you like to find out why your TikTok feed isn’t showing your newest videos?
In this guide, we’ll explain how your feed updates and walk you through the most common causes. For each one, you’ll see how to spot it and how to fix it. All you need is access to your WordPress dashboard.
Before you get started, make sure the latest version of TikTok Feeds Pro is installed and activated on your WordPress site.
- How Does Your Feed Update?
- Clearing the Feed Cache
- Checking Your Source and Plugin Version
- Adjusting Your Caching Plugin and Host Cache
- Making Sure WP-Cron Is Running
- Still Not Working?
- Frequently Asked Questions
How Does Your Feed Update?
Your feed shows a saved copy of your TikTok videos.
The plugin runs a background check once an hour. If the time for your license level has passed since the last update, the check updates your feed. A new video appears on your site after the next update.
How often your feed can update depends on your license level:
| License level | Feed update |
|---|---|
| Elite (and All Access Bundle) | Every 3 hours |
| Plus | Every 6 hours |
| Basic | Every 12 hours |
| Free | Every 24 hours |
Once a day, the plugin also refreshes your connected account’s access token, so your feed keeps its connection to TikTok.
If your newest video is only a few hours old, your feed may simply be waiting for its next update. To check, clear the cache with the steps in Clearing the Feed Cache.
Clearing the Feed Cache
How to Tell
Your newest TikTok video doesn’t appear on your site, but it is on your TikTok account.
How to Fix It
Clearing the cache throws away the saved copy of your feed. The next page view then loads a fresh one.
To get started, go to TikTok Feeds » Settings in your WordPress dashboard. Then click the Feeds tab.
Next, click Clear All Caches in the Caching section.
A “Cleared all Caches” message confirms it. The button also asks other caching tools to clear their saved copies of your pages. These are WP Fastest Cache, WP Super Cache, W3 Total Cache, SiteGround, WP Rocket and LiteSpeed.
Now open the page with your feed in a private browser window. This shows you a fresh copy of the page. If your newest videos appear, your feed was waiting for its next update. If your feed stops updating on its own later, see Making Sure WP-Cron Is Running.
If your newest videos still don’t appear, work through the rest of the sections in order.
Checking Your Source and Plugin Version
How to Tell
Clearing the cache didn’t bring in your newest videos. Your feed might instead show a message asking you to reconnect your source, such as “Invalid Access Token. Please reconnect the source.” You only see this message when you are logged in to WordPress as an admin.
How to Fix It
First, TikTok Feeds Pro must be up to date. Version 1.8.0 changed how style updates reach your feed. Feed style changes now take effect right after a plugin update.
Then, go to TikTok Feeds » Settings and click the General tab.
Your connected sources are in the Manage Sources box. If a source asks you to reconnect, use its Reconnect button and sign in to TikTok again.
Our guide on keeping your account connected explains how connections work. Our error message reference covers other messages your feed can show.
Adjusting Your Caching Plugin and Host Cache
How to Tell
Your source is connected and TikTok Feeds is up to date. Even so, after you clear the cache, the page with your feed still shows your old videos in a private browser window.
How to Fix It
A caching plugin or your web host can keep its own saved copy of your page. First, clear the cache in your caching plugin. For a step-by-step guide, see how to clear your cache in WordPress. Then, if your host has its own caching, such as WP Engine or SiteGround, clear that cache from your hosting dashboard too.
If this fixes your feed, you may want to exclude the page with your feed from caching. You can also shorten how long your caching plugin keeps your pages. The exact setting depends on the plugin or host, so check its documentation.
Making Sure WP-Cron Is Running
How to Tell
Clearing the cache brings in your newest videos. Your feed doesn’t update on its own, even after the time in the table above has passed.
How to Fix It
The plugin’s hourly check runs through WP-Cron, the WordPress task scheduler. On some servers, WP-Cron is turned off. On those servers, the checks never start. To get them running, follow our guide on the cron jobs workaround.
To see whether your scheduled tasks are running, read how to view and control WordPress cron jobs.
Still Not Working?
If your feed still isn’t showing your newest videos, our team can take a closer look. Contact our support team and include these details:
- The URL of the page with your feed
- The fixes from this guide that you’ve already tried
- Your System Info
That’s it! You now know how your TikTok feed updates and how to fix it when it doesn’t. Next, check out our guide on the error message reference to learn what the messages in your feed mean.
Frequently Asked Questions
Below, we’ve answered some of the most common questions about feeds that don’t update.
How often does my feed update?
Every 3 to 24 hours, depending on your license level. See How Does Your Feed Update above for the time at each level.
Does Clear All Caches delete my videos or my feeds?
No. It clears the saved copies of your feeds so the plugin loads fresh ones. See Clearing the Feed Cache above for the steps.
