How to fix the broken Facebook and Instagram oEmbed issue in WordPress

On October 24th, 2020, WordPress is removing support for Facebook and Instagram oEmbeds. This will affect millions of WordPress users and result in...

Receiving a Facebook PPCA Error Notice

If you are receiving a "PPCA Error" notice then it means that this feed will stop updating after September 4, 2020, due to changes in the Facebook ...

Unknown Error When Trying To Display Posts

If you are seeing an error message "Error: An unknown error has occurred.Type: OAuthException" this is due to a bug in Facebooks API related to ret...

My Facebook feed posts are not showing up, or all I can see is the Like box but no posts

There are a few common reasons why your feed might not be displaying. It's recommended to go through the following checks before requesting support...

How to Prevent Your oEmbed Access Token From Expiring

To prevent your oEmbed token from expiring Facebook required you to create a Facebook page. The page does not have to be actively used or have any ...

Image not included when sharing post from Instagram to Facebook Feed

Update: This issue should be fixed in v3.9 of the Custom Facebook Feed Pro WordPress plugin If you are sharing a post from your Instagram accoun...

Images are not displaying in the feed.

Possible Causes: Possible Cause #1 - The Free version of the plugin is still installed and activated. You can quickly check this by going ...

My license key won't activate

If you're unable to activate your license key on your website then there could be a few reasons why. Contents: 1. Incorrect License Key 2. Exc...

No Facebook posts displayed - unable to connect to Facebook API

If you're not seeing any Facebook posts in your feed then the issue may be that your website isn't currently able to connect to Facebook's API. You...

My Facebook feed appears to have stopped updating, or some posts are missing

If your Facebook feed isn't updating then it could be due to one of the following reasons: 1) Posts are shared to your Facebook Page from a user's...

The formatting of my Facebook feed is incorrect or messed up

There could be a number of causes for this: 1) The plugin's CSS file is not being loaded into your page. You can check this by right clicking on ...

The popup lightbox doesn't display photos and displays a thin line instead

The most common reason for this is that either your theme or another plugin is replacing the lightbox photo with a 1x1 pixel placeholder image. Thi...

Facebook pages I'm admin of aren't listed after authorizing plugin

If you've used the "Connect a Facebook account" button in the plugin to authorize the Smash Balloon Facebook app but some of the Facebook pages whi...

Facebook API Error Message Reference

If you receive an error message when trying to display your posts then you can use the table below to diagnose the issue and find the relevant solu...

The post text limit is not shortening the text correctly

This issue occurs with some WordPress themes due to them using their own content formatting function which overrides the WordPress default function...

Post author name/avatar not displayed in Facebook group posts

Due to privacy restrictions, it isn't possible to get the author information of a post in a Facebook group unless that group member chooses to allo...

Checking what Facebook Page an Access Token is from

To check which Facebook page your Access Token is for, you can enter it into the tool here.  It will show the Facebook page that the Access Token i...

Comments and/or thumbnails in the lightbox are not loading

This is usually due to either a security plugin or a setting on your web server that is blocking the plugin from accessing the files needed to load...

The font in my Facebook feed isn't inherited from my website

Be default your Facebook feed should inherit the font from your website. If this isn't the case then it's possible that something in the theme is p...

The plugin's CSS and JavaScript files aren't being included in my page

If your Custom Facebook Feed appears to be unstyled or none of the interactive elements in the feed are working (comments box isn't opening, lightb...

I'm receiving an error message when trying to display my posts

Please refer to our Error Message Reference page for information on how to resolve common error messages.

The shortcode options aren't working

The most common causes of this are: 1) There's HTML tags within the shortcode which are preventing it from working correctly If you copied an...

Uploading the plugin: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

The PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature error is usually displayed by WordPress as a result of one of ...

Photos and avatar pictures aren't showing up in my Facebook feed

The most common reason for this is that an add-on or extension you have installed in your web browser (often Firefox) is blocking the photos being ...

My Facebook Feed page is loading slowly

There are a few different factors which could affect how quickly your Facebook feed loads. In version 3.0 of the plugin we've made the plugin faste...

Facebook Group not showing photos in some posts or some posts are missing

The reason that some photos or posts may not be displayed in your Facebook group or page feeds for some users, is that some users may have the Priv...

Only a few of my posts are showing up, or I’m only getting "___ is now friends with ___" posts

This is usually because you're trying to display posts from a personal Facebook profile. The plugin can only be used to display posts from a Facebo...

Receiving a Facebook error: Unauthorized source IP address:

That error message means that your web server's IP address has been blacklisted by Facebook, most likely because someone else using the same IP add...

Some "Visitor Posts" aren't showing up in my feed

If some posts by visitors to your page aren't showing up in the feed on your website then this is likely due to one of the following two reasons: ...

There's a large gap beneath the embedded videos in my feed

This is most likely because the WordPress theme you're using has responsive video functionality built into it which is conflicting with the respons...

My Facebook event times are displaying incorrectly or using the wrong timezone

This may be because your web site has a different timezone setting applied than the timezone set on your events on Facebook. You can change the tim...

The comments box and "Share" link don't expand when I click them

There are two main reasons why this issue could be occurring: 1) The plugin's JavaScript file isn't being included in your page. If your Word...

The Load More button isn't working

There are a few reasons why this could be happening: 1) The plugin's JavaScript file isn't being included in your page. If your WordPress theme i...

Fixing the Salient theme conflict

There is a known issue with the Salient WordPress theme where it causes links within plugins to be opened as a new page in the theme, which trigger...

Video sizing issue in the Salient theme

The salient theme wraps embedded videos (such as YouTube) in an element which causes an issue with sizing in our plugin. To fix this, simply add th...

The pop-up lightbox keeps directing/opening the raw image file

When using the Custom Facebook Feed Pro plugin, if there is an image with the lightbox not successfully opening the image then it could be due to o...