See YouTube Feed Pro in Action

The messages you answered Monday had been waiting since Saturday.

You lose it in the gap between someone asking and you answering. A WordPress chat plugin closes that gap by moving the question to your phone.

The messages you got to on Monday had arrived on Saturday.

…Follow along, I'm posting one of these every week until September ends.

#wpchat #wordpress #smallbusiness #customerservice #whatsappbusiness

There's a version of your homepage you've never seen, and your customers have.

An Instagram feed not working on your website leaves an empty gap where your proof used to sit, and a stranger reads it as a business that gave up.

Borrowed proof has bad days.

…Follow, and I'll keep showing you what your website does when you're not looking.

#instagramfeed #smashballoon #wordpress #smallbusiness #websitetips

Every question nobody could ask you went to whoever answered first.

Now count the people who had one question and no fast way to ask it. That is the number nobody reports.

A chat button that opens WhatsApp puts the question on your phone instead.

Follow along, there are …six weeks of this left.

#wpchat #wordpress #smallbusiness #livechat #whatsappbusiness

The best photos of your business aren't on your website.

You can show those Instagram posts on your website instead, the ones your customers already took in bad light in their own kitchens.

Blurry and real beats perfect and bought.

Follow, and every week I'll …show you one more thing on your site a stranger doesn't believe.

#instagramposts #smashballoon #smallbusiness #wordpress #websitetips

Your best Instagram post isn't your best Instagram post.

The Instagram feed on your website keeps its own scoreboard, and it doesn't match the app.

Likes tell you what people enjoyed. Clicks on your site tell you what they wanted.

Grab the All Access Bundle and …switch Feed Analytics on tonight.

#instagramfeed #smashballoon #wordpress #smallbusiness #websitetips

The contact form was built to protect your time, and for years it worked.

It just protects you from the wrong people. The bored browser gets through, the buyer with their card out doesn't.

If you want the impatient buyers, you need a faster door than a form.

Follow, …I break down one of these every week, and save this one for the next time someone tells you to just add a contact form.

#wpchat #smallbusinesstips #wordpress #customerexperience #salesfunnel

"Trusted" means nothing on your homepage.

A stranger gives your site five seconds to decide if they trust you, and they never read a word of your copy.

Real proof is someone else's voice, right there on a page you control, not a screenshot, not a link to …Instagram.

Follow, every week I pull apart one more thing killing trust on small business websites. Save this before you touch your homepage copy.

#smashballoon #websitetrust #smallbusinesstips #socialproof #websitecopy

Kinda chic to have a website that updates itself 😉

#wordpress #smallbusinesstips #websitedesign #wordpresstips #socialmediatips

You can reply to a customer from the school pickup line and never open the full message.

The move: send something tiny back the second the message lands, not the answer, just "got it, checking."

The real answer comes later, when you get a gap. Nothing's reset, the …thread holds your place.

Follow, I break down a fix like this every week.

#wpchat #smallbusinesstips #customerservice #wordpress #businessownerlife@

You post on Instagram every single week, and your homepage still looks like nobody's home.

You've already done the work. It's just stuck on somebody else's page instead of your own site.

Point your own site at what you're already doing, and a new post …updates your homepage automatically.

Follow, and I'll show you how to set this up on your own site next.

#smashballoon #smallbusinesswebsite #wordpress #socialproof #websitetips

Your form's still waiting on nine o'clock. Your customer stopped waiting an hour ago.

A lost sale doesn't make noise, it just stops showing up, because the buyer's already in a thread on Instagram or WhatsApp, picking whoever answers first.

The form was never …the villain. The wait was, and now it's over.

Follow, I'll show you where to put that button next.

#wpchat #wordpress #whatsappbusiness #smallbusinesstips #customerservice

A business spends years earning five-star reviews, real proof, right there in black and white.

Then Google runs a sweep to clear out fake reviews, and real ones get pulled in too. No warning, no appeal.

There's a difference between a review you earned and one you own a copy …of. It comes down to whether it lives on a page you control.

Follow, I break down how small businesses own their proof instead of renting it, weekly.

#smashballoon #googlereviews #onlinereputation #ownyourcontent #smallbusiness

Open your own contact form tonight, on your phone, in the dark, like a stranger would.

You'll probably get a reply thanking you for your ticket, then wait twenty-three hours for something polite, useless, and far too late.

Most owners have built a contact page they've …never once used the way a stranger would.

Follow, I'll put out another one of these audits, so save this before you test yours.

#wpchat #smallbusinessowner #customerexperience #wordpress #websiteaudit

I keep opening local business websites, and it's always the same thing.

Their Facebook's alive with comments from last week, but their homepage's been frozen since 2019.

Grab five real posts or reviews you already have and drop them on your own homepage today.
…
Follow, I open one of these live every week. Send me your site and I'll tell you what's asleep on it.

#smashballoon #smallbusinesswebsite #wordpress #socialproof #localbusiness

Google reviews just went anonymous.

Reviewers can now post under a nickname instead of a real name, and no one can tell the difference.

A review on your own site still has a name and a face, because you own the page it's on.

Follow, because every week I break down …another way platforms are rewriting the trust you're borrowing.

#smashballoon #googlereviews #onlinereputation #localbusiness #trustsignals

Google reviews just went anonymous.

Reviewers can now post under a nickname instead of a real name, and no one can tell the difference.

A review on your own site still has a name and a face, because you own the page it's on.

Follow, because every week I break down …another way platforms are rewriting the trust you're borrowing.

#smashballoon #googlereviews #onlinereputation #localbusiness #trustsignals

WhatsApp just gave your customers a way to message you and keep their number completely hidden.

Your contact form still wants three things: name, number, best time to call. But the WhatsApp option already skips two of those.

Every field you don't need on a form is now a …reason to lose the enquiry.

Follow, I break down one of these WhatsApp-era shifts every week.

#wpchat #whatsappbusiness #wordpress #smallbusinesstips #customerservice