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Update failed: Unauthorized Error

If you're unable to update a Pro plugin or to activate a license you may have the wrong plugin installed. You will not be able to update a plugi...

Licenses Explained!

Contents: Licenses explained! How are 5 site and 10 site licenses distributed? Do you have an option to purchase one single license for all your pl...

License Upgrades

Contents: Which License Types Can Be Upgraded? What is the cost to Upgrade? How to Upgrade a License Steps to Take After Upgrading Which License...

How to swap out plugins

Perform the manual installation process by completing all four steps in the order outlined below which will completely replace all of the current p...

User Accounts

Contents: Creating a User Account Your Technical Support Email Address Multiple User Accounts Orphaned Purchases Creating a Smash Ball...

Subscriptions

Contents: Auto-renewal License Subscriptions Explained Email Subscriptions Updating Payment Methods for Auto-Renewal Subscriptions Updating Credit ...

Site Management

Contents: Site Activations Managing License Slots How to Register a Site Site Management   Site management allows you to remove a registered URL...

Plugin Downloads

Contents: Free Versions PRO Versions PRO vs. Free Features Free Versions The "free" version of any Smash Balloon plugin can be downloaded here ...

Passwords, Account Access and Lockouts

Contents: Passwords Who Can Access Your User Account? Account Lockouts Passwords There are two ways to change an account password. Internal...

Ownership and Account Transfers

Contents: Plugin/License Ownership Transferring Ownership   Plugin/License Ownership Any purchase will initially reside within the ...

License Renewals

Contents: How to Renew a License Who can Renew a License? Why Renew A License? How to Renew a License A license can be renewed two different wa...

Invoices

Contents: Download the Original Invoice Create a Custom Invoice You can either download the original "Standard" invoice or you can also create y...

Smash Balloon discount or coupon codes

We created this page to address issues and questions which arise when users purchase our products from unauthorized websites or are searching for d...

Can I transfer my license key from one site to another?

Yes. If you need to move your license key from one site to another then simply deactivate your license key on the old site and then you'll be able ...