Your feed can't be displayed for one of the following reasons:

1. The page you're trying to display may not be set to 'Public'

This is the most likely reason. The feed you're trying to display has to be a publicly accessible page or open group. If your page has an age or location restrictions on it then it means that people have to be signed into Facebook in order to view your page.

An easy way to determine whether your page is set to public is to make sure you're signed out of your Facebook account and then try to visit your page. If Facebook forces you to sign in to view your page then it has a restriction on it.

You can remove any restrictions by going to 'Edit Page' > 'Edit Settings' (see screenshot). You can then remove any 'Country Restrictions' and 'Age restrictions' (see screenshot). Once removed this will allow the Custom Facebook Feed plugin to access and display your posts.

2. You may be trying to display posts from a personal profile.

The easiest way to check whether you're trying to display posts from a personal profile instead of a page or group is to view your page and see whether you have 'Friends', 'Likes' or 'Members'. Profiles have 'Friends', pages have 'Likes' and groups have 'Members'. If you have 'Friends' then it's not a page or a group, it's a personal profile. You can find out how to convert your profile to a page in the first question on this page.

3. Your Page ID may not be correct

Visit the FAQ page for more information on how to find out what your Page ID is.

4. Your access token may not be valid

If you entered an Access Token to test then it might not be valid. It should look similar to 548817464498533|gGbD45qMCG-uE9WfVt3-djx-6Sq. If it is a lot shorter than this then you likely have the wrong token. Please ensure that you have copied your entire access token which you generated in step 15 on this page.

If it still doesn't work then just send the support team a message here and we'll help you figure it out. Thanks!

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