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Instagram Feed – GDPR Compliance

Important: If you are using our Instagram Feed plugin on your website then please refer to our GDPR disclosure for full details regarding compliance and how data is transferred and stored.

GDPR Setting

As of version 2.6 of the free version and 5.9 of the Pro version, there is a setting to enable special GDPR related features in feeds. By default this setting is set to “Automatic.” If one of the following plugins is detected, the plugin will load a GDPR compliant version of the feed until consent is given:

Before the visitor gives consent, the GDPR compliant version of the feed has the following differences:

  • Only local images (not from Instagram’s CDN) will be displayed in the feed.
  • Placeholder blank images will be displayed until images are available.
  • To view videos, visitors will click a link to view the video on Instagram.
  • Carousel posts will only show the first image in the lightbox.
  • The maximum image resolution will be 640 pixels wide in the lightbox.

If this setting is enabled, and your web server is not configured to allow the setting to work as expected, then you may see the following errors that need to be addressed:

  • Images cannot be resized and stored locally.
  • Image uploads folder was not created.
    • Your server must be configured to allow directories in the uploads folder to be created. Please contact your host to ask them to allow this.
  • Custom database tables were not created.
    • Your MySQL user must have “create” capabilities. Please contact your host for help with this.

Older Versions of the Plugin (before Pro v5.9 and Free v2.6)

In the latest version of the plugin, no images are loaded directly from Instagram or Facebook’s CDN so long as the GDPR setting in the plugin is enabled, however, in older versions, the image files for the images in the feed are loaded directly from Instagram/Facebook’s CDN.

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