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License Upgrades

Contents: Which License Types Can Be Upgraded? What is the cost to Upgrade? How to Upgrade a License Steps to Take After Upgrading Which...

How to swap out plugins

Perform the manual installation process by completing all four steps in the order outlined below which will completely replace all of the current p...

User Accounts

Contents: Creating a User Account Your Technical Support Email Address Multiple User Accounts Orphaned Purchases     Creating ...

Subscriptions

Contents: Auto-renewal License Subscriptions Email Subscriptions Updating a License Subscription Payment Cancelling a Subscription   ...

Site Management

Contents: Site Activations Managing License Slots How to Register a Site Site Management   Site management allows you to remove a regist...

Plugin Downloads

Contents: Free Versions Pro Versions   Free Versions The "free" version of any Smash Balloon plugin can be downloaded here at WordP...

Passwords, Account Access and Lockouts

Contents: Passwords Who Can Access Your User Account? Account Lockouts     Passwords There are two ways to change an account...

Ownership and Account Transfers

Contents: Plugin/License Ownership Transferring Ownership   Plugin/License Ownership Any purchase will initially reside within the ...

License Renewals

Contents: How to Renew a License Who can Renew a License? Why Renew A License?   How to Renew a License A license can be renewed...

Invoices

Contents: Download the Original Invoice Create a Custom Invoice You can either download the original "Standard" invoice or you can also cr...

Can I transfer my license key from one site to another?

Yes. If you need to move your license key from one site to another then simply deactivate your license key on the old site and then you'll be able ...