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Custom Twitter Feeds – GDPR Compliance

Important: If you are using our Custom Twitter Feeds plugin on your website then please refer to our GDPR disclosure for full details regarding compliance and how data is transferred and stored.

GDPR Setting

As of version 1.7 of the free version and 1.12 of the Pro version, there is a setting to enable special GDPR related features in feeds. By default this setting is set to “Automatic.” If one of the following plugins is detected, the plugin will load a GDPR compliant version of the feed until consent is given:

Before the visitor gives consent, the GDPR compliant version of the feed has the following differences:

  • Only local images (not from Twitters’s CDN) will be displayed in the feed.
  • Placeholder blank images will be displayed until images are available.
  • To view videos, visitors will click a link to view the video on Twitter.
  • Avatars will not display in Tweets.
  • The maximum image resolution will be 700 pixels wide in the lightbox.

If this setting is enabled, and your web server is not configured to allow the setting to work as expected, then you may see the following errors that need to be addressed:

  • Images cannot be resized and stored locally.
  • Image uploads folder was not created.
    • Your server must be configured to allow directories in the uploads folder to be created. Please contact your host to ask them to allow this.
  • Custom database tables were not created.
    • Your MySQL user must have “create” capabilities. Please contact your host for help with this.

Older Versions of the Plugin (before Pro v1.12 and Free v1.7)

In the latest version of the plugin, no third-party requests are made so long as the GDPR setting in the plugin is enabled. In older versions of the plugin there are some things you can change to make the plugin more GDPR compliant:

Removing Usernames and Avatars
In all feed types, the only personal information provided is the name and avatar of the user who posted the Tweet. These can be removed by going to the following setting: Twitter Feeds > Customize > Show/Hideand deselecting “Avatar Image” and “Author Name“:

Disabling the Reply, Share, and Like functions
If a user interacts with the Reply, Share, and Like icons underneath a Tweet then your website will open a popup window to Twitter.com, who may collect the user’s IP address, use cookies, and monitor their interaction with the widget if they are logged in to Twitter.  If you’d like to continue using this feature, then we have a text snippet you can add to your website privacy notice here. You can disable this feature then you can do so by going to the following setting: Twitter Feeds > Customize > Show/Hideand deselecting “Tweet actions (reply, retweet, like)“.

Technical Support

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