FAQs and Troubleshooting

My Feed Stopped Working – All I see is a Loading Symbol

If your Instagram photos aren’t loading and all your see is a loading symbol then there are a few common reasons: 1) There’s an issue with the Instagram Access Token that […]

Updating the Instagram Feed Pro WordPress plugin

If you have activated your plugin license key on your website then you should see a plugin update available on your WordPress Plugins page. If you don’t see an update […]

Find an Instagram User ID

To find an Instagram User ID you can simply enter your Instagram Username into this page.

Is the Instagram Feed plugin compatible with the June 1st Instagram API changes?

Yep, our plugin was approved by Instagram and so is fully compatible with their new API update. You can use the plugin to display feeds of any public Instagram accounts, […]

Can I display photos from a specific hashtag only from a specific User ID?

Version 2.0 and above Option 1 You can easily display posts from a User ID or location which contain certain hashtags by using the setting labeled ‘Show photos containing these […]

Hide / Block photos from a certain username

Version 2.0 and above Using moderation mode (version 2.4 and above) To use a visual interface for blocking users on the front-end of your site, log in as an admin […]

Hide duplicate Instagram photos

Version 2.0 and above Version 2.0 and above of the plugin will now automatically remove duplicate photos from your feed. Less than version 2.0 If you’re displaying photos from multiple […]

Hide photos which contain a specific word or hashtag

Version 2.0 and above You can easily display posts from a User ID or location which contain certain hashtags by using the setting labeled ‘Remove photos containing these words or […]

Updating your Instagram Access Token

To obtain a new Access Token from Instagram just follow the simple directions below: 1) Navigate to the Instagram Feed Settings page in your WordPress admin and click on the […]

Differences between Instagram feed free and Pro versions

The main differences between the free version and Pro version of the Instagram Feed plugin are listed below. The extra features available in the Pro version are as follows: View […]

Link Instagram photos to custom URLs

By default, the photos in the Instagram Feed will link to the photos on Instagram, however, you can use a custom code snippet to link each photo to a unique […]

How to I make my feed span the whole page?

If your feed is set to be 100% width but still isn’t spanning the entire width of the page, you may need to make some changes to your theme in […]

What’s the difference between the Instagram Feed WordPress plugin and the Standalone version?

If your site is built on WordPress then it’s recommended to use the WordPress plugin. Both versions of the plugin can display your feed in the same way and don’t […]

Make a Shoppable Feed

If you would like to create “Shoppable” feed, where the images in your feed link to other pages on your site rather than back to Instagram, then use this tutorial. […]

Guide to Moderation Mode

Moderation mode was introduced in Instagram Feed Pro version 2.4 to create a more visual way to moderate feeds. Using this feature allows you to preview feeds before allowing individual […]

Includewords, Excludewords, or White List Feature Not Working

If you are using the setting show/remove posts that contain these words or phrases, otherwise known as the includewords/excludewords settings, you may be filtering out too many posts for the […]

How to Get an Access Token From Another Account

When you click on the big blue button on the Configure tab, the plugin will retrieve an access token associated with whatever account is currently logged in on the device […]

Posts are missing from my hashtag feed

Hashtag and location feeds only show publicly available posts. If your feed is missing posts, it’s likely due to the post being from a “private” account. You can try getting […]

Is the plugin a one-time purchase? Will it still work after one year?

When you buy the plugin it is just a one-time purchase. Your purchase includes either a 1 year or 3 year license for support and updates (depending on the license […]

Displaying photos from multiple IDs or hashtags in the same feed

You can display photos from multiple Instagram accounts in the same single feed, mixed together and ordered by date. To do this simply separate the list of User IDs or […]

Random sorting doesn’t work when only displaying a few photos

Instagram’s API doesn’t allow us to request photos in a random order and so the way the random sorting feature works in the plugin is that the plugin gets the […]

The images in my posts are distorted, there is white space or parts are cut off

By default, our plugin creates square cropped and centered photos for each post. There are a few reasons that this may not look exactly as you need. Below are a […]

Can I transfer my license key from one site to another?

Yes. If you need to move your license key from one site to another then simply deactivate your license key on the old site and then you’ll be able to […]

My photos don’t show up sometimes unless I refresh my page (Ajax theme/plugin)

This usually indicates that you’re using an Ajax powered theme or plugin. This means that when navigating your site your theme loads new content into your page without refreshing the […]

Can I display photos from someone else’s Instagram account

Yep, you can display the photos from any Instagram account, so long as the Instagram account is public and not private. All you need is the User ID from the […]

How do I display multiple Instagram feeds?

We’ve included handy shortcode options in the plugin to allow you to display feeds from multiple Instagram accounts, either on the same page or on multiple pages throughout your site. […]

Can I disable the mobile/responsive layout of the Instagram feed?

If you’re using the latest version of the plugin then you can disable the mobile layout by checking the Disable mobile layout setting on the plugin’s Customize page. This will […]

How can I hide specific Instagram photos from my feed?

Using moderation mode (version 2.4 and above) To use a visual interface for hiding posts on the front-end of your site, log in as an admin and enable moderation mode […]

Can I display photos from a private Instagram account?

You can display photos from your own private Instagram account, but not from other people’s private accounts. This means that when you retrieve your Access Token on the plugin’s Settings page […]

Manually updating the Instagram Feed plugin

If you’re experiencing an issue updating the plugin via your WordPress Plugins page then you can manually update the Instagram Feed plugin in one of two ways. Uninstall and Reinstall […]

Saving my Instagram Feed Settings takes me to a 404 error page

This happens occasionally with some WordPress themes. It is caused by the Access Token in the URL of the settings page, which is added after you’ve clicked the blue Instagram login button […]

How do I add the “verified” checkmark to my feed?

The Instagram API does not offer any information about whether a feed is from a verified account or not so this is something you would need to add with some […]

The header and Follow button aren’t showing up. Why not?

Version 2.0 and above In version 2.0 and above the header will show up on all feeds, but only the header for a User ID feed will display the user […]

Where do I enter my Instagram Feed Pro license key?

Once you’ve uploaded and installed the Pro version of the plugin you can enter your license key by clicking on the License tab at the top of the plugin’s Settings […]

Display Username and Avatar In Post

Use this CSS and JavaScript to display an avatar and username above or below the image in the post.

Move the ‘Follow on Instagram’ button to the top of your feed

You can move the ‘Follow on Instagram’ button from the bottom of your feed to the top by just adding the following snippet to the plugin’s Custom JavaScript section, which […]

My Instagram Access Token keeps expiring

If your feed has previously been displaying just fine then randomly seems to stop working, it is most likely due to your access token expiring. You can get a new […]

I’m trying to display a user feed and a hashtag/location feed but it won’t work

You might be missing the “type” setting in the shortcode. If the type of feed you are trying to display is different than than the type of feed saved on […]

Carousel isn’t working

In order for the carousel to work properly, you need to have more photos in the feed than the number of columns. So for example, if you wanted a carousel […]

Display photo caption when hovering over photo

Version 2.0 and above To do this in version 2.0 and above simply use the checkboxes in the ‘Information to display’ setting to choose which information to show when hovering […]

Creating a carousel or slideshow from your Instagram photos

Version 2.0 and above Version 2.0 and above has a carousel/slideshow feature built right into it. Simply use the ‘Carousel’ settings on the plugin’s Customize page to create a carousel […]

I want to display the feed in a Widget Area but it’s not working

To display a feed using the Instagram Feed plugin you would simply need to create a “text” widget and paste in the shortcode Load More…Follow on Instagram. You may be […]

Center the header of my Instagram feed

By default the header image and text is aligned to the left. To center the header you can simply add the following CSS to the plugin’s Custom CSS section, which […]

The Instagram images in my feed aren’t visible

If your WordPress theme is using lazy-loading (or something similar) then it usually sets the opacity on images to be zero which hides them until you scroll down the page. […]

The pop-up lightbox keeps redirecting to the raw image file

When using the Instagram Feed Pro plugin, if clicking on a photo launches the pop-up lightbox and then immediately redirects you to the raw image in your browser then the […]

jQuery is not defined and no posts shown

The Instagram Feed Standalone Version (and WordPress plugin) requires jQuery to work on your site. It also must be added to the page before the javascript for the Instagram Feed […]

How to change the color of the icons when a photo has a like or comment

By default the like and comment icons for each photo will remain the same color whether they are 0 or not. You can add a JavaScript snippet to the plugin […]

Change the number of columns for small screens

You can change the number of columns at different widths using media queries. Use the appropriate areas on the “Customize” tab for best results.

My feed won’t update

Our plugin uses caching to improve performance and limit requests made to the Instagram API. Your server or another plugin might also use caching to improve the performance of your […]

Disable Lightbox but keep the hover effect intact

By default disabling the lightbox will also remove the hover effect on each post. This will preserve that effect and make the post link back to Instagram on click.

Unable to download the plugin file as a zip. It’s just a folder of files instead.

If you’re on a Mac then your OS may be set up to automatically unzip zip files when downloading. You can zip the files up again by just right clicking […]

How do I create a single post feed?

You can display a feed comprised of specific single posts by using the single shortcode setting. To use this, first set the feed “type” to be “single”, then paste the […]

I have Cloud Flare installed and my feed isn’t working correctly

Cloud Flare and Rocket Script is known to cause some issues with WordPress plugins: http://snippets.webaware.com.au/snippets/stop-cloudflare-rocketscript-breaking-wordpress-plugin-scripts/. Try disabling Cloud Flare for the sb-instagram.js and sb-instagram.min.js files to see if it corrects […]

Only show a few Instagram photos on mobile

Although you can change the layout/number of columns on mobile, by default the plugin will show the same number of photos. You can limit the feed to a certain number […]

Add rounded corners or display photos as circles

To add rounded corners to your photos simply add the following to the plugin’s Custom CSS section (Instagram Feed > Customize > Custom CSS): .sbi_item, .sbi_photo_wrap, .sbi_photo, .sbi_photo img { […]

Only display photos with specific IDs (creating a whitelist)

Using moderation mode (version 2.4 and above) To use a visual interface for manually “approving” posts on the front-end of your site, log in as an admin and enable moderation […]

The Instagram images are displaying blurry or pixelated

If your Instagram images are displaying blurry or pixelated then it’s usually due to the plugin selecting the wrong size image to display. This sometimes happens with landscape or portrait […]

Display the Instagram Feed in a Carousel layout only on mobile devices

In the Pro version of the plugin it is possible to display a regular grid layout on desktop devices but then switch to a carousel layout on smaller/mobile devices. 1) […]

How do I embed the Instagram feed directly into a WordPress page template?

You can embed the feed directly into a template file by using the WordPress do_shortcode function: <?php echo do_shortcode(‘Load More…Follow on Instagram’); ?>