My Feed Stopped Working – All I see is a Loading Symbol

If your Instagram photos aren’t loading and all your see is a loading symbol then there are a few common reasons: 1) There’s an issue with the Instagram Access Token that […]

Includewords, Excludewords, or White List Feature Not Working

If you are using the setting show/remove posts that contain these words or phrases, otherwise known as the includewords/excludewords settings, you may be filtering out too many posts for the […]

Posts are missing from my hashtag feed

Hashtag and location feeds only show publicly available posts. If your feed is missing posts, it’s likely due to the post being from a “private” account. You can try getting […]

Random sorting doesn’t work when only displaying a few photos

Instagram’s API doesn’t allow us to request photos in a random order and so the way the random sorting feature works in the plugin is that the plugin gets the […]

The images in my posts are distorted, there is white space or parts are cut off

By default, our plugin creates square cropped and centered photos for each post. There are a few reasons that this may not look exactly as you need. Below are a […]

My photos don’t show up sometimes unless I refresh my page (Ajax theme/plugin)

This usually indicates that you’re using an Ajax powered theme or plugin. This means that when navigating your site your theme loads new content into your page without refreshing the […]

Can I display photos from a private Instagram account?

You can display photos from your own private Instagram account, but not from other people’s private accounts. This means that when you retrieve your Access Token on the plugin’s Settings page […]

Saving my Instagram Feed Settings takes me to a 404 error page

This happens occasionally with some WordPress themes. It is caused by the Access Token in the URL of the settings page, which is added after you’ve clicked the blue Instagram login button […]

The header and Follow button aren’t showing up. Why not?

Version 2.0 and above In version 2.0 and above the header will show up on all feeds, but only the header for a User ID feed will display the user […]

My Instagram Access Token keeps expiring

If your feed has previously been displaying just fine then randomly seems to stop working, it is most likely due to your access token expiring. You can get a new […]

Carousel isn’t working

1) You do not have enough posts in the carousel In order for the carousel to work properly, you need to have more photos in the feed than the number […]

I want to display the feed in a Widget Area but it’s not working

To display a feed using the Instagram Feed plugin you would simply need to create a “text” widget and paste in the shortcode Load More…Follow on Instagram. You may be […]

The Instagram images in my feed aren’t visible

If your WordPress theme is using lazy-loading (or something similar) then it usually sets the opacity on images to be zero which hides them until you scroll down the page. […]

The pop-up lightbox keeps redirecting to the raw image file

When using the Instagram Feed Pro plugin, if clicking on a photo launches the pop-up lightbox and then immediately redirects you to the raw image in your browser then the […]

jQuery is not defined and no posts shown

The Instagram Feed Standalone Version (and WordPress plugin) requires jQuery to work on your site. It also must be added to the page before the javascript for the Instagram Feed […]

Unable to download the plugin file as a zip. It’s just a folder of files instead.

If you’re on a Mac then your OS may be set up to automatically unzip zip files when downloading. You can zip the files up again by just right clicking […]

I have Cloud Flare installed and my feed isn’t working correctly

Cloud Flare and Rocket Script is known to cause some issues with WordPress plugins: http://snippets.webaware.com.au/snippets/stop-cloudflare-rocketscript-breaking-wordpress-plugin-scripts/. Try disabling Cloud Flare for the sb-instagram.js and sb-instagram.min.js files to see if it corrects […]