Instagram API Changes – June 29, 2020

Update: The original deprecation date of March 2nd has now been changed by Instagram to June 29, 2020. As of June 29, 2020, Instagram will no longer offer access to […]

I’m Unable to Update My Connected Account

If you are trying to reconnect your account but the notice to reconnect keeps appearing, the old version of the JavaScript file for the plugin may be cached which will […]

Differences between an Instagram Personal and Business account

Instagram has two main different account types; Personal and Business*.  Below are the specific differences between the two account types and what they are able to display: Personal Display a […]

My Feed Stopped Working – I See a Loading Symbol or Nothing

Known issue: Major changes being made by Instagram on March 30, 2020, are affecting feeds from Personal User accounts. Please see here for more information. If your Instagram photos aren’t […]

Reauthorizing our Instagram/Facebook App

If you need to reauthorize our plugin app (or you’d like to remove it altogether) then you can do so by going to the app settings within your Facebook account: […]

Some Instagram Business Pages aren’t listed after authorizing plugin

If you’re trying to connect an Instagram account using the “Business” option but some of the Instagram Business accounts are not listed then this is usually caused by previously selecting to […]

Instagram Hashtag API error: “The requested resource does not exist”

– Updated Dec 27, 2018. Some users are experiencing the following error message when trying to use the new Instagram Hashtag API: “message”: “The requested resource does not exist”, “type”: […]

Email Report Is Not Sending or Not Showing up in My Inbox

If your email report is not showing up in your inbox, even though there is an error occurring with a feed, it’s likely that the message is being blocked or […]

How Can I Use a Lazy-Loading Plugin with Instagram Feed

If you would like to set up the plugin to work better with lazy-loading plugins/scripts, try enabling the setting “Disable JS image loading” found on the “Customize” tab, “Advanced” sub-tab/area. […]

My Instagram Feed page is loading slowly

There are a few different factors which could affect how quickly your Instagram feed loads. In version 5.0 (2.0 of the free version) of the plugin we’ve made the plugin […]

My Feed Updates Slowly or Not at All

Here are some common reasons that your feed may not be updating or takes longer to update than the time you have specified in the “check for new posts every” […]

I Can’t Switch Accounts and Connect a Second Instagram Account

The Instagram App for mobile devices allows a single log-in for multiple Instagram accounts. This can cause our plugin to be unable to connect other Instagram accounts that you own. […]

Browser Asks for Authentication on Pages With a Feed

Our plugin uses admin-ajax.php to retrieve feed data from the WordPress database. This is part of our caching system to prevent reaching the rate limit for access tokens. You may […]

I Have Extra White Space Above the Feed and Can’t Remove it

Since WordPress 4.8, text widgets may occasionally add an extra paragraph <p> HTML element above the feed. This can add unwanted white space. You can remove this by opening the […]

Includewords, Excludewords, or White List Feature Not Working

If you are using the setting show/remove posts that contain these words or phrases, otherwise known as the includewords/excludewords settings, you may be filtering out too many posts for the […]

Posts are missing from my hashtag feed

Hashtag feeds only show publicly available posts. If your feed is missing posts, it’s likely due to the post being from a “private” account. You can try getting permission from […]

Random sorting doesn’t work when only displaying a few photos

Instagram’s API doesn’t allow us to request photos in a random order and so the way the random sorting feature works in the plugin is that the plugin gets the […]

The Images in my Posts are Distorted, There is White Space or Parts are Cut Off

By default, our plugin creates square cropped and centered photos for each post. There are a few reasons that this may not look exactly as you need. Below are a […]

My photos don’t show up sometimes unless I refresh my page (Ajax theme/plugin)

This usually indicates that you’re using an Ajax powered theme or plugin. This means that when navigating your site your theme loads new content into your page without refreshing the […]

Saving my Instagram Feed Settings takes me to a 404 error page

This happens occasionally with some WordPress themes. It is caused by the Access Token in the URL of the settings page, which is added after you’ve clicked the blue Instagram login button […]