Reauthorizing our Instagram/Facebook App

If you need to reauthorize our plugin app (or you’d like to remove it altogether) then you can do so by going to the app settings within your Facebook account: […]

Some Instagram Business Pages aren’t listed after authorizing plugin

If you’re trying to connect an Instagram account using the “Business” option but some of the Instagram Business accounts are not listed then this is usually caused by previously selecting to […]

Instagram Hashtag API error: “The requested resource does not exist”

– Updated Dec 27, 2018. Some users are experiencing the following error message when trying to use the new Instagram Hashtag API: “message”: “The requested resource does not exist”, “type”: […]

My Feed Stopped Working – All I see is a Loading Symbol

Known issue: Major changes made by Instagram on December 11, 2018, are affecting Hashtag, Location, Coordinate, and Single Post feeds. Please see here for more information. If your Instagram photos […]

Browser Asks for Authentication on Pages With a Feed

Our plugin uses admin-ajax.php to retrieve feed data from the WordPress database. This is part of our caching system to prevent reaching the rate limit for access tokens. You may […]

I Have Extra White Space Above the Feed and Can’t Remove it

Since WordPress 4.8, text widgets may occasionally add an extra paragraph “ ” html element above the feed. This can add unwanted white space. You can remove this by opening […]

Includewords, Excludewords, or White List Feature Not Working

If you are using the setting show/remove posts that contain these words or phrases, otherwise known as the includewords/excludewords settings, you may be filtering out too many posts for the […]

Posts are missing from my hashtag feed

Hashtag feeds only show publicly available posts. If your feed is missing posts, it’s likely due to the post being from a “private” account. You can try getting permission from […]

Random sorting doesn’t work when only displaying a few photos

Instagram’s API doesn’t allow us to request photos in a random order and so the way the random sorting feature works in the plugin is that the plugin gets the […]

The Images in my Posts are Distorted, There is White Space or Parts are Cut Off

By default, our plugin creates square cropped and centered photos for each post. There are a few reasons that this may not look exactly as you need. Below are a […]

My photos don’t show up sometimes unless I refresh my page (Ajax theme/plugin)

This usually indicates that you’re using an Ajax powered theme or plugin. This means that when navigating your site your theme loads new content into your page without refreshing the […]

Saving my Instagram Feed Settings takes me to a 404 error page

This happens occasionally with some WordPress themes. It is caused by the Access Token in the URL of the settings page, which is added after you’ve clicked the blue Instagram login button […]

The header and Follow button aren’t showing up. Why not?

Version 2.0 and above In version 2.0 and above the header will show up on all feeds, but only the header for a User ID feed will display the user […]

My Instagram Access Token keeps expiring

If your feed has previously been displaying just fine then randomly seems to stop working, it is most likely due to your access token expiring. You can get a new […]

Carousel isn’t working

1) You do not have enough posts in the carousel In order for the carousel to work properly, you need to have more photos in the feed than the number […]

I want to display the feed in a Widget Area but it’s not working

To display a feed using the Instagram Feed plugin you would simply need to create a “text” widget and paste in the shortcode Load More…Follow on Instagram. You may be […]

The Instagram images in my feed aren’t visible

If your WordPress theme is using lazy-loading (or something similar) then it usually sets the opacity on images to be zero which hides them until you scroll down the page. […]

The pop-up lightbox keeps redirecting to the raw image file

When using the Instagram Feed Pro plugin, if clicking on a photo launches the pop-up lightbox and then immediately redirects you to the raw image in your browser then the […]

jQuery is not defined and no posts shown

The Instagram Feed Standalone Version (and WordPress plugin) requires jQuery to work on your site. It also must be added to the page before the javascript for the Instagram Feed […]

Unable to download the plugin file as a zip. It’s just a folder of files instead.

If you’re on a Mac then your OS may be set up to automatically unzip zip files when downloading. You can zip the files up again by just right clicking […]