My Feed Stopped Working, or is Displaying an Empty Feed with no Posts

Known issue: Major changes being made by Instagram on June 29, 2020, are affecting feeds from Personal User accounts. Please see here for more information. If your Instagram photos aren’t […]

Instagram API Changes – June 29, 2020

Update: The original deprecation date of March 2nd has now been changed by Instagram to June 29, 2020. As of June 29, 2020, Instagram will no longer offer access to […]

I’m Unable to Update My Connected Account

If you are trying to reconnect your account but the notice to reconnect keeps appearing, the old version of the JavaScript file for the plugin may be cached which will […]

Differences between an Instagram Personal and Business account

Instagram has two main different account types; Personal and Business*.  Below are the specific differences between the two account types and what they are able to display: Personal Display a […]

Reauthorizing our Instagram/Facebook App

If you need to reauthorize our plugin app (or you’d like to remove it altogether) then you can do so by going to the app settings within your Facebook account: […]

Some Instagram Business Pages aren’t listed after authorizing plugin

If you’re trying to connect an Instagram account using the “Business” option but some of the Instagram Business accounts are not listed then this is usually caused by previously selecting to […]

Instagram Hashtag API error: “The requested resource does not exist”

– Updated Dec 27, 2018. Some users are experiencing the following error message when trying to use the new Instagram Hashtag API: “message”: “The requested resource does not exist”, “type”: […]

Email Report Is Not Sending or Not Showing up in My Inbox

If your email report is not showing up in your inbox, even though there is an error occurring with a feed, it’s likely that the message is being blocked or […]

How Can I Use a Lazy-Loading Plugin with Instagram Feed

If you would like to set up the plugin to work better with lazy-loading plugins/scripts, try enabling the setting “Disable JS image loading” found on the “Customize” tab, “Advanced” sub-tab/area. […]

My Instagram Feed page is loading slowly

There are a few different factors which could affect how quickly your Instagram feed loads. In version 5.0 (2.0 of the free version) of the plugin we’ve made the plugin […]