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Update failed: Unauthorized Error
If you're unable to update a Pro plugin or to activate a license you may have the wrong plugin installed. You will not be able to update a plugi...
Licenses Explained!
Contents: Licenses explained! How are 5 site and 10 site licenses distributed? Do you have an option to purchase one single license for all your pl...
License Upgrades
Contents: Which License Types Can Be Upgraded? What is the cost to Upgrade? How to Upgrade a License Steps to Take After Upgrading Which License...
How to swap out plugins
Perform the manual installation process by completing all four steps in the order outlined below which will completely replace all of the current p...
User Accounts
Contents: Creating a User Account Your Technical Support Email Address Multiple User Accounts Orphaned Purchases Creating a Smash Ball...
Subscriptions
Contents: Auto-renewal License Subscriptions Explained Email Subscriptions Updating Payment Methods for Auto-Renewal Subscriptions Updating Credit ...
Site Management
Contents: Site Activations Managing License Slots How to Register a Site Site Management  Site management allows you to remove a registered URL...
Plugin Downloads
Contents: Free Versions PRO Versions PRO vs. Free Features Free Versions The "free" version of any Smash Balloon plugin can be downloaded here ...
Passwords, Account Access and Lockouts
Contents: Passwords Who Can Access Your User Account? Account Lockouts Passwords There are two ways to change an account password. Internal...
Ownership and Account Transfers
Contents: Plugin/License Ownership Transferring Ownership Plugin/License Ownership Any purchase will initially reside within the ...
License Renewals
Contents: How to Renew a License Who can Renew a License? Why Renew A License? How to Renew a License A license can be renewed two different wa...
Invoices
Contents: Download the Original Invoice Create a Custom Invoice You can either download the original "Standard" invoice or you can also create y...
Smash Balloon discount or coupon codes
We created this page to address issues and questions which arise when users purchase our products from unauthorized websites or are searching for d...
Can I transfer my license key from one site to another?
Yes. If you need to move your license key from one site to another then simply deactivate your license key on the old site and then you'll be able ...