Get 3 Video Feed Plugins for the Price of 1!

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What's the main reason you're considering cancelling? *

I’m having a technical issue with my plugin
It’s too expensive for my budget right now
I’m missing a feature I need
I’m not using the plugin anymore
I don’t like automatic subscriptions
Other reason

Which Smash Balloon product is this about? *

Facebook Feed
Instagram Feed
Twitter/X Feed
YouTube Feed
Reviews Feed
TikTok Feed
Social Wall
Multiple / Not sure

Got it. On the next step we’ll narrow down the issue so we can point you to the right fix.

Understood. On the next step we’ll show you what your subscription covers for your specific product, and how our team can help with pricing options.

Good to know. On the next step we’ll show you some features you might not have found yet. If it’s truly missing, we’ll flag it for development.

Got it. On the next step we’ll show you what changes if you cancel, so you can make the best decision.

Fair enough. On the next step we’ll explain what the subscription actually covers and why we use this model.

No problem. Describe your situation on the final step and our VIP team will get back to you as a priority.

What kind of issue are you having?

Error Message

Most Facebook Feed API errors can be fixed by reconnecting your source. Go to Facebook Feed > Settings > Add Source in your WordPress admin and reconnect. See the Error Message Reference for details.

Quick tip: Try reconnecting your source first. This fixes most API errors in under a minute.

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

Connecting Your Facebook Account

Source connection issues are usually fixed by reconnecting. Go to Facebook Feed > Settings > Add Source, connect to Facebook again, and reselect your page. See the Full connection guide for step-by-step instructions.

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

Displaying Events

Events can only be displayed from a Facebook Page where you are a host. If you need events from a Page you own, you’ll need a Page Access Token from your own Facebook developer app. See the Events setup guide for full instructions.

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

Photos or Videos Not Displaying

The Meta API occasionally limits photo feed access. If your photo feed is affected, try using an Album feed instead. See Photo/video troubleshooting for more solutions.

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

Posts Missing

There are a few common causes for missing posts. Check this FAQ for the most common fixes.

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

Plugin Setup

Here are the setup guides for Facebook Feed:

WordPress plugin setup
Displaying Events
Displaying Photos
Displaying Albums
Displaying Videos

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

Customizing the Plugin

There are customization options and code snippets for most visual changes. See our Customization guides for everything available.

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

Other Issue

You might find an answer in our Facebook Feed FAQs.

If not, describe the issue on the next step and we’ll get on it.

What kind of issue are you having?

Error Message

Check the Error Message Reference for solutions. Most API errors are fixed by reconnecting your Instagram account: Instagram Feed > Settings > Manage Sources > Add Source.

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

Feed Not Displaying

Try reconnecting your Instagram account first (Instagram Feed > Settings > Manage Sources > Add Source). If the feed is still empty, see the troubleshooting guide.

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

Specific Posts Not Displaying

Here are the most common causes for missing content:

Videos missing?
Posts missing from hashtag feed?
Other missing content

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

Plugin Setup

Follow our Step-by-step setup guide to get your Instagram Feed configured.

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

Performance Issues

Check our guide for Solutions for slow-loading feeds.

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

Other Issue

You might find an answer in our Instagram Feed FAQs.

If not, describe the issue on the next step and we’ll get on it.

What kind of issue are you having?

Error Message

Check the Error Message Reference for solutions to common Twitter Feed API errors.

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

Feed Not Updating

If your feed isn’t showing the latest posts, see this guide for common fixes.

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

Images or Videos Missing

Check our guide for Solutions for missing media in your Twitter feed.

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

Plugin Setup

Get started with your Twitter Feed:

Pro version setup
Free version setup

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

Other Issue

You might find an answer in our Twitter Feed FAQs.

If not, describe the issue on the next step and we’ll get on it.

What kind of issue are you having?

Error Message

Check the Error Message Reference for solutions to common YouTube Feed errors.

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

Live Stream Issue

Having trouble with live streams not showing or not playing? See our Live stream troubleshooting guide.

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

Single Videos Showing 404 Errors

This is usually caused by permalink settings or server configuration. See how to Fix single video 404 errors.

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

Playlists Showing Same Videos

If different playlists are displaying the same videos, there’s a known fix. See how to Fix playlist display issues.

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

Plugin Setup

Step-by-step setup guides:

Pro version
Free version

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

Other Issue

You might find an answer in our YouTube Feed FAQs.

If not, describe the issue on the next step and we’ll get on it.

What kind of issue are you having?

Reviews Not Displaying

Try disconnecting and reconnecting your review source. Go to Reviews Feed > Settings and reconnect your Google or Yelp source. See the Getting Started guide for full instructions.

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

Connecting a Review Source

We support Google, Yelp, Facebook, Trustpilot, TripAdvisor, and WordPress.org. See the Setup and connection guide for step-by-step instructions.

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

Plugin Setup

Follow our Getting Started with Reviews Feed guide to get your Reviews Feed configured.

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

Filtering and Moderation

You can filter reviews by star rating and use the visual moderation system to control what displays. See our Troubleshooting guides for details.

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

Other Issue

You might find an answer in our Reviews Feed FAQs.

If not, describe the issue on the next step and we’ll get on it.

What kind of issue are you having?

Error Message

Most TikTok API errors are fixed by reconnecting your source. Go to TikTok Feeds > Settings > Add Source and reconnect. See the Error Message Reference for details.

Quick tip: Reconnecting your TikTok source fixes most API errors.

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

Connecting a TikTok Account

Reconnect your source: TikTok Feeds > Settings > Add Source. To add another account, see the guide.

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

Plugin Setup

Follow our Setting up TikTok Feeds Pro guide to get started.

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

Customizing the Plugin

Want to show multiple feeds on one page, or make other visual changes? See this guide for options.

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

Other Issue

You might find an answer in our TikTok Feed FAQs.

If not, describe the issue on the next step and we’ll get on it.

Find Help for Your Plugin

Find help for your specific plugin below. If you need help with multiple plugins, describe the issue on the next step and we’ll route it to the right person.

Facebook Feed Docs
Instagram Feed Docs
Twitter/X Feed Docs
YouTube Feed Docs
Reviews Feed Docs
TikTok Feed Docs
Social Wall Docs

If this doesn’t resolve it, describe the issue on the next step and we’ll get on it.

What Your Subscription Covers

Your subscription keeps your Facebook feeds working when Meta changes their API, which happens multiple times a year. Without active updates, feeds can stop displaying entirely.

Automatic updates when Meta changes the Facebook API
WordPress compatibility updates (WordPress releases major updates 3-4x per year)
Priority support from our team
Your current renewal rate locked in (re-subscribing later will cost more)

Features like multi-column masonry layouts, video lightbox, event feeds, and photo albums all depend on API access that your subscription maintains.

If cost is a concern, mention it in your message on the next step. Our team can review your account and look at options.

What Your Subscription Covers

Meta changes the Instagram API regularly, and each change can break feeds that aren’t updated. Your subscription keeps your feeds running through those changes.

Automatic updates when Meta changes the Instagram API
Access to Stories, Reels, hashtag feeds, and shoppable feeds
Photo/video lightbox, carousel layouts, and WebP optimization
WordPress compatibility and security updates
Priority support and your locked-in renewal rate

If cost is a concern, mention it in your message on the next step. Our team can review your account and look at options.

What Your Subscription Covers

The X (Twitter) API has gone through major changes recently, and we’ve updated our plugin through each one to keep feeds working.

Updates when the X API changes (which has been frequent)
Video embeds, link cards, masonry layouts, and carousel features
WordPress compatibility and security updates
Priority support and your locked-in renewal rate

If cost is a concern, mention it in your message on the next step. Our team can review your account and look at options.

What Your Subscription Covers

YouTube regularly updates their API and embed requirements. Your subscription keeps your video feeds, playlists, and live streams displaying correctly.

Automatic updates for YouTube API changes
Video lightbox, carousel/gallery layouts, subscribe buttons
Live streaming support, custom pause/end actions, search feeds
WordPress compatibility and security updates
Priority support and your locked-in renewal rate

If cost is a concern, mention it in your message on the next step. Our team can review your account and look at options.

What Your Subscription Covers

Google, Yelp, Facebook, Trustpilot, and TripAdvisor all change how reviews are accessed. Your subscription ensures your reviews keep displaying correctly.

Automatic updates when review platforms change their APIs
Star rating filters, visual moderation, manual review uploads
Carousel and masonry layouts for review displays
Up to 100 historical reviews per source, stored locally
WordPress compatibility and security updates
Priority support and your locked-in renewal rate

If cost is a concern, mention it in your message on the next step. Our team can review your account and look at options.

What Your Subscription Covers

TikTok’s API is newer and changes frequently as the platform evolves. Your subscription keeps your video feeds running through those changes.

Automatic updates for TikTok API changes
MP4 video playback, lightbox, and gallery layouts
Local image storage for speed and privacy
Auto-updated follower counts and account info
WordPress compatibility and security updates
Priority support and your locked-in renewal rate

If cost is a concern, mention it in your message on the next step. Our team can review your account and look at options.

What Your Subscription Covers

Your subscription covers all the plugins in your bundle. Social media platforms change their APIs frequently, and each plugin is updated independently to keep your feeds working. Without an active subscription, any of your feeds could break when a platform pushes an update.

As a bundle customer, you also get a significant discount compared to individual plugin pricing. Re-subscribing later would be at the then-current rate.

If cost is a concern, mention it in your message on the next step. Our team can review your account and look at options.

What Your Subscription Covers

Each Smash Balloon plugin is maintained separately and updated when social platforms change their APIs. Without an active subscription, your feeds could break when a platform pushes an update.

If you have multiple plugins, you may also qualify for bundle pricing. Re-subscribing later would be at the then-current rate.

If cost is a concern, mention it in your message on the next step. Our team can review your account and look at options.

Features You Might Not Have Tried

Advanced multi-column masonry layouts
Photo album and video feed displays
Event feeds from your Facebook Page
Post filtering by keyword
Carousel layouts and pre-built templates
Review/recommendation displays

Full feature list · Customization guides

If the feature you need isn’t listed, describe it on the next step. We read every request and use them to plan new features.

Features You Might Not Have Tried

Instagram Stories and Reels display
Hashtag and tagged feeds
Shoppable feeds with custom links
Carousel/slideshow layouts
Visual moderation system
Combined multi-feed displays
WebP image optimization

Full feature list · Customization guides

If the feature you need isn’t listed, describe it on the next step. We read every request and use them to plan new features.

Features You Might Not Have Tried

Hashtag and advanced search feeds
Multi-column masonry layouts
Carousel/slideshow display
Visual link cards
Tweet moderation
Autoscroll loading

Full feature list · Customization guides

If the feature you need isn’t listed, describe it on the next step. We read every request and use them to plan new features.

Features You Might Not Have Tried

Live streaming support
Custom pause and end-of-video actions (CTAs)
Search-based feeds
Convert videos to WordPress posts
Carousel/gallery layouts with subscribe button
Video comment display

Full feature list · Customization guides

If the feature you need isn’t listed, describe it on the next step. We read every request and use them to plan new features.

Features You Might Not Have Tried

Multiple review sources (Google, Yelp, Facebook, Trustpilot, TripAdvisor, WordPress.org)
Star rating filtering
Manual review uploads and editorial editing
Review collections for targeted social proof
Carousel and masonry layouts
Drag-and-drop element reordering

Full feature list

If the feature you need isn’t listed, describe it on the next step. We read every request and use them to plan new features.

Features You Might Not Have Tried

MP4 video player (no iframe embedding)
Gallery layout with main player + thumbnail grid
Masonry and carousel layouts
View/like count sorting
Word and hashtag filtering
Multi-source combined feeds

Full feature list

If the feature you need isn’t listed, describe it on the next step. We read every request and use them to plan new features.

Features You Might Not Have Tried

Social Wall combines feeds from multiple platforms into a single display. There’s a lot you can do with the individual plugin features too.

Social Wall docs

Describe what you need on the next step. We read every request and use them to plan new features.

Features You Might Not Have Tried

Each Smash Balloon plugin has its own set of advanced features, layouts, and display options. You can also combine feeds from multiple platforms into one display with Social Wall.

Browse all documentation

Describe what you need on the next step. We read every request and use them to plan new features.

What Changes If You Cancel

Here’s what happens if you cancel your Facebook Feed subscription:

Your feeds will keep displaying, but may break when Meta changes the Facebook API
You lose access to plugin updates, new features (masonry layouts, event feeds, video lightbox), and security patches
Priority support will no longer be available
Your locked-in renewal rate will be lost (re-subscribing costs more)

If you’ve temporarily stopped using the plugin but might need it again, your subscription keeps everything working when you’re ready.

If you’re having trouble getting value from the plugin, tell us on the next step. We’d like to help you get the most out of it.

What Changes If You Cancel

Here’s what happens if you cancel your Instagram Feed subscription:

Your feeds will keep displaying, but may break when Meta changes the Instagram API
You lose access to plugin updates, new features (Stories, Reels, shoppable feeds), and security patches
Priority support will no longer be available
Your locked-in renewal rate will be lost

If you’ve temporarily stopped using the plugin but might need it again, your subscription keeps everything working when you’re ready.

If you’re having trouble getting value from the plugin, tell us on the next step. We’d like to help you get the most out of it.

What Changes If You Cancel

Here’s what happens if you cancel your Twitter/X Feed subscription:

Your feeds will keep displaying, but may break when X changes their API (which has been frequent)
You lose access to plugin updates, new features, and security patches
Priority support will no longer be available
Your locked-in renewal rate will be lost

If you’ve temporarily stopped using the plugin but might need it again, your subscription keeps everything working when you’re ready.

If you’re having trouble getting value from the plugin, tell us on the next step. We’d like to help you get the most out of it.

What Changes If You Cancel

Here’s what happens if you cancel your YouTube Feed subscription:

Your feeds will keep displaying, but may break when YouTube changes their API or embed requirements
You lose access to plugin updates, new features (live streaming, search feeds, video CTAs), and security patches
Priority support will no longer be available
Your locked-in renewal rate will be lost

If you’ve temporarily stopped using the plugin but might need it again, your subscription keeps everything working when you’re ready.

If you’re having trouble getting value from the plugin, tell us on the next step. We’d like to help you get the most out of it.

What Changes If You Cancel

Here’s what happens if you cancel your Reviews Feed subscription:

Your review feeds will keep displaying, but may break when Google, Yelp, or other platforms change their APIs
You lose access to plugin updates, new review sources, and security patches
Priority support will no longer be available
Your locked-in renewal rate will be lost

If you’ve temporarily stopped using the plugin but might need it again, your subscription keeps everything working when you’re ready.

If you’re having trouble getting value from the plugin, tell us on the next step. We’d like to help you get the most out of it.

What Changes If You Cancel

Here’s what happens if you cancel your TikTok Feed subscription:

Your feeds will keep displaying, but may break when TikTok changes their API (which happens frequently as the platform evolves)
You lose access to plugin updates, new features, and security patches
Priority support will no longer be available
Your locked-in renewal rate will be lost

If you’ve temporarily stopped using the plugin but might need it again, your subscription keeps everything working when you’re ready.

If you’re having trouble getting value from the plugin, tell us on the next step. We’d like to help you get the most out of it.

What Changes If You Cancel

Here’s what happens if you cancel your Social Wall subscription:

Your feeds will keep displaying, but may break when any social platform changes their API
You lose access to updates for all plugins in your bundle
Priority support will no longer be available
Your locked-in rate and bundle discount will be lost

As a bundle customer, re-subscribing later means paying the then-current rate for each plugin separately.

If you’ve temporarily stopped using the plugin but might need it again, your subscription keeps everything working when you’re ready.

If you’re having trouble getting value from the plugin, tell us on the next step. We’d like to help you get the most out of it.

What Changes If You Cancel

Here’s what happens if you cancel your Smash Balloon subscription:

Your feeds will keep displaying, but may break when social platforms change their APIs
You lose access to plugin updates and new features
Priority support will no longer be available
Your current pricing will be lost if you re-subscribe later

If you’ve temporarily stopped using the plugins but might need them again, your subscription keeps everything working when you’re ready.

If you’re having trouble getting value from the plugins, tell us on the next step. We’d like to help you get the most out of them.

Why We Use Subscriptions

We get why automatic subscriptions aren’t everyone’s preference. Here’s why we use this model:

Social media platforms (Facebook, Instagram, TikTok, YouTube, X) change their APIs regularly. When they do, feeds built on the old API break. Our subscription funds the development team that pushes updates to keep your feeds working through those changes.

WordPress also releases major updates 3-4x per year. Each one can affect plugin compatibility. Your subscription covers those updates too.

Ongoing API compatibility updates
WordPress compatibility and security patches
Priority support access
Your renewal rate locked at the price you originally paid

You’ll always get a reminder email before renewal. No surprises.

Subscriptions FAQ