Cancelling a Subscription
1. Log into your Smash Balloon user account here.
2. After logging in, click on the “Billing” tab at the top of the page.
3. Scroll down to the “Subscription” section near the bottom of the page and click on “Cancel“. This will stop any future auto-renewals but your license will still be valid for the time frame it was purchased for. (See image below).
4. Review the information in the cancellation popup advising you of the benefits of having a subscription and the risks of cancelling. To continue through the cancellation process be sure to check the boxes in the second pop-up screen.
Please Note: Cancelling the subscription does not invalidate the license itself but rather it will remain valid for the time period that it was purchased or renewed for. Rather it just stops the “auto-renewal” process which means you then would have to perform the renewal steps from within your Smash Balloon user account at the time of the license expiration date.
After canceling a “subscription” you can still check the actual license expiration date by scrolling back up the page to the Order # relating to that purchase. Click on the “View License” link for that purchase and you should then see the details of that license at the top of the page. You will be able to confirm the correct expiration date in the column “Expiration”. (See image below).