My Feed Stopped Working – All I see is a Loading Symbol

If your Instagram photos aren’t loading and all your see is a loading symbol then there are a few common reasons: 1) There’s an issue with the Instagram Access Token that […]

Includewords, Excludewords, or White List Feature Not Working

If you are using the setting show/remove posts that contain these words or phrases, otherwise known as the includewords/excludewords settings, you may be filtering out too many posts for the […]

Posts are missing from my hashtag feed

Hashtag and location feeds only show publicly available posts. If your feed is missing posts, it’s likely due to the post being from a “private” account. You can try getting […]

My photos don’t show up sometimes unless I refresh my page (Ajax theme/plugin)

This usually indicates that you’re using an Ajax powered theme or plugin. This means that when navigating your site your theme loads new content into your page without refreshing the […]

My Instagram Access Token keeps expiring

If your feed has previously been displaying just fine then randomly seems to stop working, it is most likely due to your access token expiring. You can get a new […]

I want to display the feed in a Widget Area but it’s not working

To display a feed using the Instagram Feed plugin you would simply need to create a “text” widget and paste in the shortcode Load More…. You may be attempting to […]

The Instagram images in my feed aren’t visible

If your WordPress theme is using lazy-loading (or something similar) then it usually sets the opacity on images to be zero which hides them until you scroll down the page. […]

jQuery is not defined and no posts shown

The Instagram Feed Standalone Version (and WordPress plugin) requires jQuery to work on your site. It also must be added to the page before the javascript for the Instagram Feed […]

I have Cloud Flare installed and my feed isn’t working correctly

Cloud Flare and Rocket Script is known to cause some issues with WordPress plugins: http://snippets.webaware.com.au/snippets/stop-cloudflare-rocketscript-breaking-wordpress-plugin-scripts/. Try disabling Cloud Flare for the sb-instagram.js and sb-instagram.min.js files to see if it corrects […]