Instagram Feed

Instagram API Changes – March 2, 2020

Update: The original deprecation date of March 2nd has now been changed by Instagram to March 31st. As of March 31, 2020, Instagram will no longer offer access to its […]

Updating Business or Creator Accounts to the New API

If your Instagram account is a “Business” or “Creator” account you might already be using the new API. Here are instructions to verify that your connected account is up to […]

I’m Unable to Update My Connected Account

If you are trying to reconnect your account but the notice to reconnect keeps appearing, the old version of the JavaScript file for the plugin may be cached which will […]

Differences between an Instagram Personal and Business account

Instagram has two main different account types; Personal and Business*.  Below are the specific differences between the two account types and what they are able to display: Personal Display a […]

My Feed Stopped Working – I See a Loading Symbol or Nothing

Known issue: Major changes being made by Instagram on March 30, 2020, are affecting feeds from Personal User accounts. Please see here for more information. If your Instagram photos aren’t […]

Instagram Connection Error – Error Connecting an Instagram Account

If you are unable to connect an account using the big blue button on the “Configure” tab or connect an account manually, you may be using an older version of […]

Reauthorizing our Instagram/Facebook App

If you need to reauthorize our plugin app (or you’d like to remove it altogether) then you can do so by going to the app settings within your Facebook account: […]

Will This Plugin Continue to Work After March 2020?

Update Feb 4, 2020:  An update for the Pro version is now available (change log). Yes. The Instagram Feed plugin has already started supporting the new graph API for users […]

Some Instagram Business Pages aren’t listed after authorizing plugin

If you’re trying to connect an Instagram account using the “Business” option but some of the Instagram Business accounts are not listed then this is usually caused by previously selecting to […]

Instagram Hashtag API error: “The requested resource does not exist”

– Updated Dec 27, 2018. Some users are experiencing the following error message when trying to use the new Instagram Hashtag API: “message”: “The requested resource does not exist”, “type”: […]

Reconnecting an Instagram Business Profile

If you are having issues with your Business Profile not connecting successfully inside the plugin, or errors trying to display a Hashtag feed, then this could be related to some […]

Migrate to the new Instagram Hashtag API

1) In order to use the new Instagram Hashtag API you must first have an Instagram Business Profile. See here for directions on how to convert a Personal profile into a Busines […]

Instagram Business Profiles (required for Hashtag and Tagged feeds)

What is an Instagram Business Profile and why would I need one? An Instagram Business Profile is required by Instagram in order to access some feed types (such as Hashtag […]

Video Posts are Missing or Only Show Thumbnail

Your videos are being flagged for copyright issues Recently Instagram has started removing videos from its API that contain copyrighted or potentially copyrighted material. This seems to include any songs […]

Combining multiple types of Instagram feeds

To display multiple feed types in a single feed, use type=”mixed” in your shortcode and then add each user name or hashtag for each feed into the shortcode, like so: […]

How Can I Use a Lazy-Loading Plugin with Instagram Feed

If you would like to set up the plugin to work better with lazy-loading plugins/scripts, try enabling the setting “Disable JS image loading” found on the “Customize” tab, “Advanced” sub-tab/area. […]

My Instagram Feed page is loading slowly

There are a few different factors which could affect how quickly your Instagram feed loads. In version 5.0 (2.0 of the free version) of the plugin we’ve made the plugin […]

My Feed Updates Slowly or Not at All

Here are some common reasons that your feed may not be updating or takes longer to update than the time you have specified in the “check for new posts every” […]

Instagram Photos not Displaying in Firefox

This is most likely being caused by an add-on or extension, for example, the “Facebook Container” Extension made by Mozilla. As of version 5.0 of the Pro plugin and version […]

Admin AJAX Requests are Not Working

The use of the admin-ajax.php file by our plugin is necessary for certain features to work. This includes loading more posts with the “Load More” button, image resizing, and adding […]