Troubleshooting

Receiving a Facebook error: Unauthorized source IP address:

That error message means that your web server’s IP address has been blacklisted by Facebook, most likely because someone else using the same IP address has violated the Facebook Terms […]

Some “Visitor Posts” aren’t showing up in my feed

If some posts by visitors to your page aren’t showing up in the feed on your website then this is likely because those users have the Privacy setting on their […]

The album cover photos from my Facebook group aren’t showing up

Due to some recently increased permissions restrictions it has become difficult to display some content from Facebook groups. In order to show the cover photos for Facebook group albums you […]

There’s a large gap beneath the embedded videos in my feed

This is most likely because the WordPress theme you’re using has responsive video functionality built into it which is conflicting with the responsive video functionality built into the Custom Facebook […]

My Facebook event times are displaying incorrectly or using the wrong timezone

This may be because your web site has a different timezone setting applied than the timezone set on your events on Facebook. You can change the timezone used in the […]

The comments box and “Share” link don’t expand when I click them

There are two main reasons why this issue could be occurring: 1) The plugin’s JavaScript file isn’t being included in your page. If your WordPress theme is missing the WordPress […]

The Load More button isn’t working

There are a few¬†reasons why this could be happening: 1) The plugin’s JavaScript file isn’t being included in your page. If your WordPress theme is missing the WordPress wp_footer function […]

Can I display photos from a Facebook Group “Photos” page?

Facebook is¬†deprecating version 2.0 of their API on August 8th, 2016, which means that it will unfortunately no longer be possible to display photos from a Facebook Group “Photos” page. […]

Fixing the Salient theme conflict

There is a known issue with the Salient WordPress theme where it causes links within plugins to be opened as a new page in the theme, which triggers a blank […]

Video sizing issue in the Salient theme

The salient theme wraps embedded videos (such as YouTube) in an element which causes an issue with sizing in our plugin. To fix this, simply add the following to our […]

The pop-up lightbox keeps directing/opening the raw image file

When using the Custom Facebook Feed Pro plugin, if there is an image with the lightbox not successfully opening the image then it could be due to one of the […]