If you are seeing an error message “Error: An unknown error has occurred.Type: OAuthException” this is due to a bug in Facebooks API related to retrieving comments. We have notified […]
It is now possible to permanently extend an Events Access Token so that it never expires. Just enter your existing 60-day Access Token into the tool on this page.
There are a few common reasons why your feed might not be displaying. It’s recommended to go through the following checks before requesting support… 1) You’re trying to display posts […]
On April 24th, 2018, Facebook made a change to their platform which means that if you’re using an “App” Access Token from your own Facebook app and it’s still in […]
Due to recent Facebook API changes, it is not currently possible to display events from Facebook pages that you’re not an admin of using the Facebook API. As a temporary […]
If you need to reauthorize our plugin app (or you’d like to remove it altogether) then you can do so by going to the app settings within your Facebook account: […]
Update: This issue should be fixed in v3.9 of the Custom Facebook Feed Pro WordPress plugin If you are sharing a post from your Instagram account to your Facebook page […]
In order for your Groups Access Token to never expire you must first be an admin of a Facebook “Page”. This is because Facebook Page tokens never expire by default […]
Possible Causes: Possible Cause #1 – The Free version of the plugin is still installed and activated. You can quickly check this by going to your WordPress Dashboard – Plugins and […]
If you’re not seeing any Facebook posts in your feed then the issue may be that your website isn’t currently able to connect to Facebook’s API. You can check this […]
If your Facebook feed isn’t updating then it could be due to one of the following reasons: 1) Posts are shared to your Facebook Page from a user’s Personal Profile […]
There could be a number of causes for this: 1) The plugin’s CSS file is not being loaded into your page. You can check this by right clicking on your […]
Facebook made a change to their API on February 7th, 2018, which means that it’s no longer possible to display names or avatars for users who comment on your posts […]
The most common reason for this is that either your theme or another plugin is replacing the lightbox photo with a 1×1 pixel placeholder image. This is most common with […]
If you’ve used the “Log in and get my Access Token” button in the plugin to authorize the Smash Balloon Facebook app but some of the Facebook pages which you […]
This information has been moved to here.
This issue occurs with some WordPress themes due to them using their own content formatting function which overrides the WordPress default function, causing some additional HTML elements to be added […]
Due to privacy restrictions, it isn’t possible to get the author information of a post in a Facebook group unless that group member chooses to allow our app which was […]
Unfortunately not. Facebook doesn’t allow you to retrieve and display offer posts from your Facebook page.
This is usually due to either a security plugin or a setting on your web server that is blocking the plugin from accessing the files needed to load the comments […]