Troubleshooting

My Facebook feed posts are not showing up, or all I can see is the Like box but no posts

There are a few common reasons why your feed might not be displaying. It’s recommended to go through the following checks before requesting support… Known issue: On May 8th, 2018, […]

My Facebook Access Token stopped working

On April 24th, 2018, Facebook made a change to their platform which means that if you’re using an “App” Access Token from your own Facebook app and it’s still in […]

Displaying Facebook Events with the Facebook “Page Plugin” widget

Due to recent Facebook API changes, it is not currently possible to display events from Facebook pages that you’re not an admin of using the Facebook API. As a temporary […]

Images are not displaying in the feed.

Possible Causes: Possible Cause #1 – The Free version of the plugin is still installed and activated. You can quickly check this by going to your WordPress Dashboard – Plugins and […]

No Facebook posts displayed – unable to connect to Facebook API

If you’re not seeing any Facebook posts in your feed then the issue may be that your website isn’t currently able to connect to Facebook’s API. You can check this […]

My Facebook feed appears to have stopped updating, or some posts are missing

If your Facebook feed isn’t updating then it could be due to one of the following reasons: 1) Posts are shared to your Facebook Page from a user’s Personal Profile […]

The formatting of my Facebook feed is incorrect or messed up

There could be a number of causes for this: 1) The plugin’s CSS file is not being loaded into your page. You can check this by right clicking on your […]

Displaying names and avatars in comments

Facebook made a change to their API on February 7th, 2018, which means that it’s no longer possible to display names or avatars for users who comment on your posts […]

The popup lightbox doesn’t display photos and displays a thin line instead

The most common reason for this is that either your theme or another plugin is replacing the lightbox photo with a 1×1 pixel placeholder image. This is most common with […]

Facebook API Error Message Reference

If you receive an error message when trying to display your posts then you can use the table below to diagnose the issue and find the relevant solution. Error Message […]

The post text limit is not shortening the text correctly

This issue occurs with some WordPress themes due to them using their own content formatting function which overrides the WordPress default function, causing some additional HTML elements to be added […]

Comments and/or thumbnails in the lightbox are not loading

This is usually due to either a security plugin or a setting on your web server that is blocking the plugin from accessing the files needed to load the comments […]

The font in my Facebook feed isn’t inherited from my website

Be default your Facebook feed should inherit the font from your website. If this isn’t the case then it’s possible that something in the theme is preventing this from happening. […]

Manually updating the Custom Facebook Feed plugin

If you’re experiencing an issue updating the plugin automatically via your WordPress Plugins page then you can manually update the plugin in one of two ways. Uninstall and Reinstall If […]

The plugin’s CSS and JavaScript files aren’t being included in my page

If your Custom Facebook Feed appears to be unstyled or none of the interactive elements in the feed are working (comments box isn’t opening, lightbox isn’t working, etc) then it’s most […]

My Facebook group events aren’t being displayed

Due to sudden changes made by Facebook on April 4th, 2018, it is unfortunately no longer possible to display content from a Facebook Group. We apologize for any inconvenience this […]

I’m receiving an error message when trying to display my posts

Please refer to our Error Message Reference page for information on how to resolve common error messages.

I’m receiving ‘Attachment Unavailable’ below some of my Facebook group posts

Due to sudden changes made by Facebook on April 4th, 2018, it is unfortunately no longer possible to display content from a Facebook Group. We apologize for any inconvenience this […]

The shortcode options aren’t working

The most common causes of this are: 1) There’s HTML tags within the shortcode which are preventing it from working correctly If you copied and pasted the shortcode into the […]

Photos and avatar pictures aren’t showing up in my Facebook feed

The most common reason for this is that an add-on or extension you have installed in your web browser (often Firefox) is blocking the photos being loaded from Facebook. Try […]