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Reauthorizing our Instagram/Facebook App

If you need to reauthorize our plugin app (or you’d like to remove it altogether) then you can do so by going to the app settings within your Facebook account: […]

Some Instagram Business Pages aren’t listed after authorizing plugin

If you’re trying to connect an Instagram account using the “Business” option but some of the Instagram Business accounts are not listed then this is usually caused by previously selecting to […]

Smash Balloon discount or coupon codes

We created this page to address issues and questions which arise when users purchase our products from unauthorized websites or are searching for discount or coupon codes for our products. […]

There is a Problem With Twitter Card Links in My Feed

Twitter cards are the links that include an image, description, and title along with the url of the link you tweeted. Twitter does not provide this information to our plugin […]

My feed won’t show the latest tweets

Our plugin uses caching to improve performance and limit requests made to the Twitter API. Your server or another plugin might also use caching to improve the performance of your […]

How to move the Tweet text to below the image/video

By default the Tweet text is shown at the top of the Tweet, above the image or video element. You can swap their position by adding this to the plugin’s […]

Instagram API Changes – April 4, 2018

Due to some sudden changes that Instagram has made to their API on April 4th, 2018, some features of our Instagram Feed plugin will no longer be available. We apologize […]

Upgrade your License

You can upgrade your license at any time by simply paying the difference in cost between the license you have now and the license you’d like to upgrade to. To […]

Filtering your Facebook posts

The Custom Facebook Feed plugin has a post filtering feature built into it which allows you to filter your posts by a specific string or hashtag. You can set this […]

I Just Upgraded to Pro But Can’t Use the New Features

The “Pro” version and “free” version of Instagram Feed are seperate plugins. To upgrade, deactivate and uninstall the “free” version and then use the .zip file that came with your […]

The Images in my Posts are Distorted, There is White Space or Parts are Cut Off

By default, our plugin creates square cropped and centered photos for each post. There are a few reasons that this may not look exactly as you need. Below are a […]

I want to display the feed in a Widget Area but it’s not working

To display a feed using the Instagram Feed plugin you would simply need to create a “text” widget and paste in the shortcode landscapeswelove 39 96 Bringing you the most […]

Uploading the plugin: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

The PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature error is usually displayed by WordPress as a result of one of three things: There’s an issue […]

Only display photos with specific IDs (creating a whitelist)

Using moderation mode (version 2.4 and above) To use a visual interface for manually “approving” posts on the front-end of your site, log in as an admin and enable moderation […]

I need to activate my Personal license on a development site prior to launch. Can I do this and still activate on my live site after launch?

A Personal license can only be activated on 1 domain at a time. You can activate your license on a development site, then when you’re ready to launch you can […]

How do I renew my license?

Renewing your license is super easy, there’s two ways to do it: View your Account page and click on the renew link next to your license. Enter your license key […]

I need an invoice/receipt for my purchase. Where can I get one?

When you purchase a product you’ll be presented with a purchase confirmation screen which contains all of your purchase information along with a link to download a PDF invoice for […]

How does the plugin handle text and language translation?

Custom Facebook Feed is able to be fully translated into any language. There are different types of text that are included within the plugin – some from Facebook and some […]

Dequeing the plugin files

To dequeue the files for each of the plugins, add the following to your plugin’s functions.php file. Make sure they’re placed within PHP tags: <?php ..script here.. ?> // Custom […]